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OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
257 ratings and 174 comments received in the last 90 days.
28 May 2026
This is my second time buying a car there they're always helpful polite and welcoming. This is why I always go back there. they value my custom.
28 May 2026
Excellent !
27 May 2026
Simon and Drew were outstanding from start to finish, extremely knowledgable, helpful and demonstrated great customer service. Everything was thoroughly explained to me and I left with a better impression of purchasing cars from a showroom.
27 May 2026
Chris and jack where great to deal with and no pressure in purchasing the car
27 May 2026
Jessica Mason truly went above and beyond to help me find the perfect car within my budget. She exceeded my expectations not only with the car itself, but also with the smooth and professional delivery experience. I'm extremely happy with the service
24 May 2026
Habeeb and Chris were courteous and helpful without being pushy from start to finish. This is the 2nd car we have purchased from Oldbury. Superb customer service. We felt special and valued until we drove out in our brand new BMW.
22 May 2026
Absolutely fantastic service from start to finish. Excellent commutation and knowledge.
04 May 2026
LUKE WAS EXTREMELY HELPFUL AND VERY FRIENDLY. HE KEPT ME UPDATED WITH THE PROGRESS OF MY NEW CAR ARRIVING AND THE CHANGE OVER WAS EFFORTLESS ON MY PART. THANK YOU LUKE
04 May 2026
Habib was very professional
03 May 2026
I felt welcome and appreciated both during the purchase and on the day I went to collect my new car.
03 May 2026
I was kept informed during the whole process, start to finish
01 May 2026
Efficient service, I appreciated straightforward discussions and explanations
01 May 2026
There were extremely helpful But not pushing a sale just a nice experience
30 April 2026
Habibe [salesman ] was very friendly and patient in finding us the the correct specification of car that suited our needs.
29 April 2026
Good communication throughout the process. Jess went above and beyond, staying late to get things sorted.
23 April 2026
Fantastic service from start to finish
19 April 2026
Staff were friendly Staff even stayed over time to finish the sale Showed me how to use the car Car was perfect
14 April 2026
A very pleasant experience from start to finish. Gary Cooper was the assigned salesman and was courteous and helpful throughout. He went the extra mile and ensured my buying experience was first class.
10 April 2026
Completely satisfied. Luke is very professional and knowledgeable
09 April 2026
The customer service could not be faulted. From initial enquiry to handover Luke kept me informed every step of the way. Very knowledgeable and informative made buying a car as easy as buying a loaf of bread.
08 April 2026
I met with Jack Johnson who was a superb salesperson and looked after me throughout the process he's a credit to your team, he was overseen by Chris Pugh who I have met before and also a pleasure to deal with at Oldbury Synter.
08 April 2026
From start to finish, Luke was absolutely amazing. Attentive, informative and knowledgeable on everything. Luke kept me in the loop about everything and has been absolutely incredible. You could not ask for a better representative to be your POC.
08 April 2026
Chris and Jack were excellent. H
06 April 2026
Extremely attentive. Keen to explain all features. Trustworthy and reliable people
04 April 2026
The product knowledge of the personnel helped the selection process to be clear and simple. At no time did we feel pressured but felt adequately informed to a level where our decision could be made with confidence.
04 April 2026
Everyone was friendly and welcoming
03 April 2026
Attentive staff who sold me a great car.
02 April 2026
Harry went above and beyond for me to make sure my car had everything I wanted on it.
02 April 2026
From start to end we had a good experience . every query of ours was dealt very efficiently.We were happy with services provided by Mr.Habeeb Ali .He was very professional and reliable throughout the all process. Highly recommend him.
31 March 2026
Carl was amazing support - kept me up to date with the process and really helpful insight of the vechile
29 March 2026
made us feel welcome when we entered the showroom.
29 March 2026
I was welcomed back by everyone involved from the reception to my handover ?? Happy with my choice and looking forward to driving it.
29 March 2026
Superb
21 March 2026
Excellent communication and friendly advice from sales manager
16 March 2026
Very professional
16 March 2026
Harry was helpful and when there was a delay in delivery due to a technical issue out of his control, he communicated well with me and ensured that I didn't get the vehicle until the technical issue was resolved
16 March 2026
I was well updated. Luke was amazing made everything very simple and easy for me. Helped me a lot in picking the right car and colour
13 March 2026
Jack Johnson at Sytner Oldbury provided exemplary customer service throughout. Even when I wanted a different car, he was able to find a good deal to get it across the line. Likewise with Chris Pugh - both very professional.
06 June 2026
Wait time, I was there for 3 hours! Mohammed was very good and kept me informed but wait time was ridiculous.
06 June 2026
Service Team gave full satisfaction and the service was very good..I thanks Mr Reece.
04 June 2026
Service took a little longer but Reece made the experience a positive one.
04 June 2026
Steve Worton was absolutely brilliant, went over and above to get things sorted.
04 June 2026
Really friendly and helpful
03 June 2026
Diagnosed and solved the problem with no hassle.friendly and helpful staff
03 June 2026
Had a couple of issues on the day but Reece the service advisor was very good in sorting things out.
02 June 2026
The service went fine. However, the tow hook cover on the front bumper of my car was missing after the service. I informed the service adviser about this, and he could not find it in the service centre. I am still waiting for a part replacement.
02 June 2026
Service Advisor Logan professional and very informative. Thank you.
01 June 2026
Very slick service.
01 June 2026
Very good service provided
31 May 2026
Work carried out in time specified. Had coffee whilst I waited
31 May 2026
Dropped off and sales were excellent and Eduardo was excellent on the day from service! Brilliant experience and thank you!
31 May 2026
My car was booked in for service and MOT, after picking up my car after 1 week of waiting for a new tyre. I found out the car only had MOT. I came back after 6 days waited for 1.5 hours to be told that the tyre for my car was used over the weekend.
31 May 2026
Perfect
29 May 2026
Great service provided from Oliver
29 May 2026
My tune was deleted from the ECU, and staff denied all responsibility
29 May 2026
Staff were courteous, service done on time, no problems.
29 May 2026
Stephen was a great help & kept me informed of what was happening with my car.
28 May 2026
Satisfied
28 May 2026
Price was different (again!!) from website price and the calm I had 2 days before bringing my car in. Pick up time was an hour!! I only wanted to pay and collect my keys! Staff were rude and unhelpful
27 May 2026
An excellent customer service.
27 May 2026
Excellent service from start to finish.
27 May 2026
Great experience overall. No issues.
27 May 2026
I had to bring in my car twice, due to no work being done on my car the first time. I was told spark plugs needed to be ordered for a warning light i had but the oil and brake fluid that i booked in for wasn't done with no reason given
26 May 2026
I used the centre in the past, and as I didn't have a good experience, it resulted in a loss of trust and faith so began using an independent specialist, where I feel assured works are carried out responsibly.
25 May 2026
Excellent service
24 May 2026
Everything handled & explained in a friendly manner
24 May 2026
Process was seamless, Stephen kept me up to date the whole way and the work was carried out promptly.
24 May 2026
When I booked the service , I also to fix the windscreen wiper that is leaving a trace. This was not sorted I am afraid.
24 May 2026
No comment
23 May 2026
Reece kept me well informed, despite the frustrating outcome I felt listened to at every stage of the process. He was extremely professional and I found the WhatsApp communication useful whilst working as I didn't feel interrupted compared to a call.
23 May 2026
MOT test completed, issue identified and remedied at time. So all good.
22 May 2026
Work done correctly and efficiently.
22 May 2026
Service advisor and all staff extremely helpful courteous and respectful.
21 May 2026
Quick simple and friendly
20 May 2026
The process was smooth and quick
19 May 2026
Your staff were really helpful and curtious ,made us feel comfortable and made us a drink while we waited for the work to be done.
19 May 2026
A very warm welcome on arrival and seen to straight away
18 May 2026
Kept updated throughout by Reece in the Service Department. Very courteous, friendly helpful and professional throughout.
18 May 2026
Efficient, friendly service
18 May 2026
Reece (BMW Oldbury) was very helpful and kept me fully informed.
17 May 2026
Nothing was to much trouble
17 May 2026
Delayed service causing me a great deal of inconvenience having to rely on Ubers on my 24 hours hospital oncall shoft because the vehicle was not delivered on time.
17 May 2026
The customer service salesman kept me updated on the progress of my vehicle and a courtesy car was provided
16 May 2026
Expensive Rip off
16 May 2026
Took in car waited for it had coffee and got the car in quite quick and had video on update.
15 May 2026
Service was efficient and I was kept informed.
15 May 2026
Always a great service
15 May 2026
Once again the person who looked after me made promises that he has not delivered. I asked for three's quotes for further work and a copy of my alloy wheel insurance and once again. Nothing has followed.
15 May 2026
I thought you were gonna take my car in as soon it arrived, I didn't have no courtesy car even though I had booked one and plus you never worked on my car all day Thursday
14 May 2026
Reece Maynard was outstanding Very helpful, knowledgable and true to his word. He kept me up to date with the process all day
14 May 2026
Stephen Worton kept me appraised and informed me regularly the expected timelines to complete work.
13 May 2026
I never feel welcome when coming into BMW, doesn't feel like a premium car dealership. Told to just get myself a drink while other customers got a service, no talk through about my service when they did the inspection.
13 May 2026
seen to with respect by Logan and the lady at reception.
13 May 2026
I came into the dealership for a recall on Tuesday 5th May, this had been booked a number of weeks before. I had booked time off work. I sat there for over 2 hours only to be told the wrong part had been ordered and I needed to come back another day.
12 May 2026
Had a great experience for shopping for my new car. The staff were welcoming and ever so helpful. Habeeb made sure I was looked after and assisted me in my putchase answering all my questions
12 May 2026
I was very delighted and happy with the service,member of staff was very helpful.
07 May 2026
Very pleased with the service given
07 May 2026
The people who do the work on the cars are brilliant
06 May 2026
Everything was completely on time and so far to a good standard.
06 May 2026
Excellent service
06 May 2026
Generally good but the technician video was very unclear
06 May 2026
Always very welcoming kind friendly environment. was greeted by friendly receptionist who directed me to the service agent who handled all other details for me.
06 May 2026
Nice welcome at reception and guided to a nice guy to get me booked in. Apologies bit I did not get his name. A run through of what checks and service would be completed and also new starter motor fitted due to a recall.
06 May 2026
Prompt and Edwardo was very proffesional.. i m disabled he very kindly helped me back safley and politely yo my car 11 out of 10 ..I have told so many of my friebds how fantadtic the service was ..
06 May 2026
good communication, car serviced as planned and works promptly completed
30 April 2026
My service advisor was very efficient and friendly. Everything was explained well and I was kept informed.
29 April 2026
Would have been nice if my car had been vacuumed.
29 April 2026
Excellent very fast great service thank you.
29 April 2026
Great service
29 April 2026
Service advisor Reece was excellent despite being incredibly busy he was very personable and made the whole experience positive. Only slight negative was that I was told collection by 5pm and had to wait until nearly 7pm but no bother as coffee given
29 April 2026
Reece maynard gave me a great service and went beyond what was needed to help
29 April 2026
Service was expensive. Booking in was a nightmare. Getting a price was more difficult as different from online and store and on the day
29 April 2026
Fantastic service from Mohammed Choudhury. He is a credit to BMW
29 April 2026
Very friendly service and very informative and everyone seemed to go the extra mile
24 April 2026
Everything was handled very professionally from start to finish
23 April 2026
Reece was very helpful and thorough
23 April 2026
I had specifically booked a 90 minute service slot and had to be completed in this time. The centre worked to ensure that this happened. Particularly happy with Mohammed who was responsible for coordinating the service department.
23 April 2026
I was updated constantly and the overall experience was excellent
22 April 2026
Steve was lovely to deal with
21 April 2026
Dealt with in a friendly professional manner with clear feedback.
21 April 2026
Great service
21 April 2026
On arriving made very welcome the service advisor very professional and polite the whole experience nothing less than you would expect from bmw
20 April 2026
Very satisfied with the service at BMW Sytner. Everything was handled smoothly and professionally. Logan did a great job and was very helpful throughout, keeping me informed. Excellent customer care, would definitely return.
20 April 2026
Great experience at BMW Oldbury. Friendly, professional team. I could work comfortably while waiting, with nice refreshments. Staff gave clear, honest advice without pressure. Smooth, efficient service - I'd definitely return.
20 April 2026
Happy with overall service of handler and inside the showroom. However I have to return to the centre due to the service history not being updated. This is frustrating.
20 April 2026
Kept informed throughout progress
20 April 2026
Very unhappy with the 2 hour service I was hoping to receive, the service was carried out in 2 hour 35 minutes, the delay was acceptable but then it was just parked outside the door for half hour which was not acceptable.
19 April 2026
Professional and personable
19 April 2026
To book service unbelievably quick able to fit me in next day. Staff very professional and friendly. Car got service within few hours.
18 April 2026
Good job
18 April 2026
Solved the problems, looked after me very well. Brad iin particular was excellent
18 April 2026
Great experience with staff members I dealt with. Logan and Reception lady Holly are a credit to the BMW team. Very knowledgable, friendly and efficient.
15 April 2026
Bought my car in due to warning lights and waa seen quuckly and my car was booked in on the same day and work completed
13 April 2026
Car looked like a 5 year old had taken a hose to it. Wet cloth left on back seat. Given incorrect information regarding suitable new tyres (twice!).Conflicting advice in service video compared to Nov Video.Eng warning lt on cos sensor not pushed in!!
13 April 2026
Well laid out Centre and the work was carried out in a timely manner. Drinks area was appreciated and very comfortable to wait in. Receptionists were friendly and attentive.
13 April 2026
Agreed appointment time at time of booking was not correct as I agreed a 10 am slot and I received a text two days prior to the appointment saying the time was 8.30 am. Booking a service by not being able to speak to a service representative poor.
13 April 2026
I'm really satisfied with the service
13 April 2026
Sorted out issues that arose and kept me appraised of the situation
12 April 2026
My adviser was Logan . He did his job perfectly but car wash crew cut corners on my car. This isn't the first time they've cut corners; they just wanted to get rid of the car
12 April 2026
Had good service while I was there and hopefully my second visit will be as enjoyable
09 April 2026
Steve was really professional and friendly.
09 April 2026
Really poor service. Went for service - left something under the pedals in my car near resulting in accident.
08 April 2026
Brilliant service staff
08 April 2026
The receptionist and oli was great looked after me well made my car service feel smooth and seemless
06 April 2026
Staff were friendly and helpful and the whole service was pretty smooth.
05 April 2026
Would have given a 5 star but was not offered a drink.
04 April 2026
My cars been called in for a recall.. I had to wait over 6/7+ weeks and I requested a courtesy car. Was told can call closer to the time as not sure if one is available on the day. Called a week before to be told I should have booked it weeks ago
04 April 2026
Dismal experience from start to finish; Booked car to be serviced at 9am took them 40 minutes to just check it in Took 6.5 hours to finish service and MOT Disorganised chaos despite spending £750 Disgusting and won't be servicing my car there again
29 March 2026
Efficient handling from start to finish
28 March 2026
For three different times I have been contacted advising of wonderful deals only to find it is going to cost more
27 March 2026
When I arrived I specifically said I needed my car back by 4 pm was then messaged saying it wouldn't be done subsequently I had to cancel a doctors appointment that I had
26 March 2026
Whether it's a service or a purchase of a new car, customer service is always excellent. Good communication at every stage
24 March 2026
It was amazing
24 March 2026
Polite, helpful
24 March 2026
Initially in for MOT which failed - I was told the tyres and fitter were available and it would take 1 hour to fit/re-test to which I agreed. The work actually took 2.5 hours but I was not kept informed that it would be delayed or why.
24 March 2026
I know from the time my car rolls through Sytner Oldbury's workshop doors I know my car is safe hands and I know just by driving it after it's service it feels entirely refreshed and ready to go to the ends of the Earth if I need to.
24 March 2026
Steven was brilliant, completed everything as promised and was such an easy hand over with my car and the hire car.
19 March 2026
I was able to chose a specific slot on the online booking system. This seemed to be completely un-related to how jobs were scheduled, so I was left waiting in the showroom for 2.5 hours - around 1.5 of which the car wasn't taken in the workshop.
18 March 2026
Overall a good experience. The problem was fixed and the Service Advisor Reece was very helpful and knowledgeable. I was well looked after.
18 March 2026
Great team
18 March 2026
Prompt service and friendly
18 March 2026
Reece was late both dropping and collecting the car. No apology from him. The complementary clean was ok but still missed dirt around the boot hopefully they have better standards in the service department. Receptionist was good otherwise 1 star .
18 March 2026
Reason for giving low score on this occasion is that I did not get my car back in time as per agreed schedule. (Same day). Which meant I had to make alternative arrangements for my appointments.
17 March 2026
The work required was done quietly and efficiently,
16 March 2026
They fixed the issue although it did take 2 repeat visits to fully resolve the problem
16 March 2026
Really resolved my problems.
16 March 2026
I have used this dealership on many previous occasions and I have never been completely satisfied due to the lack of communication. Mohammed Choudhury who was my service advisor was the complete opposite and done an amazing job
15 March 2026
They were able to help me quickly whatever I asked for and etc.
15 March 2026
Clear Comms and efficient
14 March 2026
Mohammed Chaudhry has changed my opinion on Sytner servicing. From start to finish the service was seamless and personable.
14 March 2026
The staff and Stephen was very friendly and got my appointment booked with short notice. Stephen explained what was done to the car and the next steps.
14 March 2026
Excellent communication and customer care. Very knowledgeable and customer focused .
13 March 2026
I waited for the car during which time l was made comfortable and given coffee by the receptionist. The car was handed back complete with free wash.
FIND Sytner Oldbury BMW
Address
- 819 Wolverhampton Road, Oldbury, West Midlands, B68 8DA
Opening Hours
- Mon–Fri:08:00 - 18:30
- Sat:08:00 - 17:00
- Sun:10:00 - 16:00
Phone
- 0121 552 2825
Oldbury as well as surrounding areas including Dudley, Birmingham, West Bromwich and Walsall
Address
- 819 Wolverhampton Road, Oldbury, West Midlands, B68 8DA
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 12:00
- Sun:CLOSED
Phone
- 0121 552 2825
Oldbury as well as surrounding areas including Dudley, Birmingham, West Bromwich and Walsall
Address
- 819 Wolverhampton Road, Oldbury, West Midlands, B68 8DA
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 13:00
- Sun:CLOSED
Phone
- 0121 552 2825
Oldbury as well as surrounding areas including Dudley, Birmingham, West Bromwich and Walsall
Address
- 819 Wolverhampton Road, Oldbury, West Midlands, B68 8DA
Opening Hours
- Mon–Fri:08:30 - 18:30
- Sat:Closed
- Sun:Closed
Phone
- 0121 552 2825
Oldbury as well as surrounding areas including Dudley, Birmingham, West Bromwich and Walsall
29 May 2026
The staff at Sytner Oldbury are very professional & helpful. Specially Harry & Simon who patiently guided throughout the process.