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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
454 ratings and 239 comments received in the last 90 days.
11 March 2025
Great was kept informed throughout the process and the fact the car was waiting for me by itself in the customer handover area indoors was slick definetly felt like a VIP experience
09 March 2025
Kept updated all the way through
06 March 2025
It was great. Particularly working with Luke (car sales executive) was an absolute pleasure. His professionalism, knowledge, and genuine care made the car-buying process smooth and enjoyable.
06 March 2025
It was a very pleasant experience. Everyone involved were very professional
05 March 2025
Very happy. The cars features were demonstrated and the various apps and devices were set up.
05 March 2025
Everything was really clear and well explianed
28 February 2025
Extremely satisfied! My car was delivered to me, 130 miles away from the dealership!
06 February 2025
Yes I was called by James and advised when I could collect. He pre warned me how long he would need and he stuck to the timelines given.
06 February 2025
Really friendly and helpful staff. Informative and resolved all my queries as part of the process
04 February 2025
Luke Massey made the experience of purchasing our brand new car an absolute pleasure. And should be recommended on his professionalism and all round excellent service. Also would like to express our thanks and patience to Izzy on the handover.
30 January 2025
Very happy answering all my questions and helping me get the car I wanted
23 January 2025
Excellent facilities and great hosts
18 January 2025
James and Luke were very supportive throughout the experience, I had only gone in to have a look at an M2 as I had only seen them online, but after speaking with James, he took the time to find the perfect car and solution for me and I'm so pleased!
16 January 2025
Very satisfied with my experience, i feel that I was listened to by Mr Prestage rather than pressured into anything. We spoke about a range of different options until we came to the understanding of what my needs were. Very good customer service.
16 January 2025
Friendly, supportive and knowledgeable staff.
14 January 2025
Service was very responsive and informative. Staff went the extra mile to source a car when the original one was taken by someone else
14 January 2025
Usman and the team were very good at communicating with me on what car is best for me!
14 January 2025
During the purchase of the car, Klaudia Zajner made us feel special and was very helpful. On the collection date we were again made to feel very special. She organised a big unveiling which was excellent and we took lots of photos for our memory box
13 January 2025
Fully attentive ,helpful and clear throughout
11 January 2025
Couldn't ask for a friendlier or more professional service.
10 January 2025
I got the car in 3 days
04 January 2025
Relaxed atmosphere
03 January 2025
Everything went as planned
24 December 2024
Very good but would have preferred to have an explanatory manual. the downloaded one is much more difficult to use. Why does BMW do this?
24 December 2024
1st class
20 December 2024
Everything was smooth and efficient
12 March 2025
Couldn't be happier. Everyone I interacted with was so helpful and polite. Best experience I have had after coming from JLR and Audi previously. BMW should be proud of what they have in place in the service centres.
12 March 2025
Phoned up several times during repairs to get update was told no one available but would get a call back,this did not happen.
11 March 2025
The care give by Monisha was outstanding. She was attentive, thoughtful and very efficient in dealing with our booking. Her manner was friendly and professional and it really felt as if she was focused on looking after us throughout the day.
11 March 2025
Not good
11 March 2025
Repair carried out in a reasonable tim and washed too
10 March 2025
Great service, nice waiting area with complimentary refreshments and valet All explained by friendly informative staff
10 March 2025
Good service
10 March 2025
because l ended up ordering a new car.
09 March 2025
Service staff were extremely helpful.Simon booked me in I told him I would like car by 4pm as I had appt to go to at 5pm. He txt within in the hour to say car would be done by 1pm.
09 March 2025
Same as answer 1 Very expensive oil change and the 2 issues I had were not - and still not - fixed
09 March 2025
Great customer service The BMW representative was prompt, friendly and delivered on all expectations. Thanks
09 March 2025
Clean tidy and people are just really nice!!
09 March 2025
Car went in for a recall not that's it's my fault which ended up my paying for a loan car, the loan car was not even like for like or something better
09 March 2025
The staff were very friendly and the costings reasonable
08 March 2025
Got the job done. Good communication. Couldn't ask for more
06 March 2025
As per the above
06 March 2025
Extremely poor, I am following up with BMW rather than them managing my expectations
05 March 2025
I was happy with the end result as my car was fixed and communications were very good.
05 March 2025
Keeping good
05 March 2025
Awesome. Great attention and made the whole thing most satisfying
05 March 2025
Mot not completed on day as they were
05 March 2025
Car had a warranty issue which was resolved quickly and professionally by BMW Oldbury. The workshop team were excellent car repaired and returned nice and clean within 48 hours
04 March 2025
Satisfied with customer service
04 March 2025
Dissatisfied
04 March 2025
Wasted my whole day ruined my whole plans based off false timing as to when my car would be ready, no call to say cars ready but went down and still waited 45mins
04 March 2025
Pretty decent service as always. However, the passenger side of my car was no vacuumed, plastic sheets were left in my car along with x2 screwdrivers. Unfortunately i did not have time to step back in as i was already running late for a meeting.
04 March 2025
I was lied to and kept waiting and waiting. My customer services agent was totally dishonest and a disgrace. His communication skills were dreadfully poor.
04 March 2025
All staff were perfect!! Very helpful and went above and beyond for me
03 March 2025
The service was faultless. I was escorted to and from my car with an umbrella, seen promptly by a very friendly and helpful employee and even managed to get it done in a short time frame.
03 March 2025
No complaints at all
03 March 2025
I got the impression that all inside that it didn't go as smoothly as it should have, hence a slightly longer waiting time.
03 March 2025
Took a while to finally get bmw to send me my video report of health check but apart from that, perfect.
02 March 2025
Car cleaning is not the best
02 March 2025
The initial contact was helpful but there were some difficulties in communicating and getting updates.
01 March 2025
Satisfied with the MOT work done.
01 March 2025
Whole experience not acceptable
01 March 2025
See above
28 February 2025
Kept up to date at all times, very friendly service
28 February 2025
I was well cared for during the 2.5 hour service and was given a hot seat/booth to work from. I got a lot of work done during my wait. Thank you.
27 February 2025
I wanted full service but told me major incl spark plugs required. Car runs great so this should be personal choice. I'm out of warranty but would they not reset idrive service lights unless had all work required. Took to specialist based on this.
27 February 2025
Kept me up to date on my vehicle, love the the free cae and vac.
27 February 2025
Everything was good apart from the car being kept for an additional 2 days
26 February 2025
Kept informed all the time ??????
26 February 2025
As above
25 February 2025
It was all good
24 February 2025
Excellent service
24 February 2025
Couldn't fault them got all the work done in the allotted time
24 February 2025
Young Asian lad at the reception. To update the Man ( Rees) to short it out. But till date no phone or no update from BMW oldbury. It is really disgusting. Never again to any Sytner BMW .
24 February 2025
Everything went as expected.
24 February 2025
Service completed as expected.
24 February 2025
They did not stock another battery, only 1 battery for my key fob was replaced when I needed 2. It is disappointing only 1 in stock in the whole showroom.
23 February 2025
It would have been helpful if I was informed at the time of booking that my car wouldn't be seen until after lunchtime for the diagnostic check as I was at the dealership the entire day from 9.30am until 4.30pm. I was informed to arrive at 09:30.
23 February 2025
I was well looked after by your service representative and was pleased with the work that was carried out by your mechanic.
23 February 2025
Came to pick up car as advised. Post-service MOT hadn't been done; only discovered when going through the service documents. We could easily have driven off without the MOT. Pre-service agreement to replace rear-window wiper hadn't been done
23 February 2025
Great service
23 February 2025
Very good customer service
22 February 2025
Great service all round. Great feedback video from mechanic on my car which is an excellent idea to show car and checks. Staff in waiting area all friendly especially in reception. Complimentary drinks and lovely comfy waiting area great.
22 February 2025
Have been using Oldbury for number of years now and have always been well looked after.
22 February 2025
Process explained very well. Good video
22 February 2025
Quick and friendly service
20 February 2025
Thank you for your excellent service of my car everything is ok
19 February 2025
The service was booked via the app. When I turned up there was no record of my booking. Lilly did however fit me in the next day having to leave my car. After I left I noticed the mileage has been incorrectly stated too (RIS) - no response to my ema
19 February 2025
Refit of front air bag, no charge and enquire how I was while iwas waiting.
19 February 2025
Was provided a space to work while my vehicle was in the garage
19 February 2025
See above
18 February 2025
Friendly staff, attentive and good at their job.
17 February 2025
Treated well kept up to date with progress of vehicle and great coffee
17 February 2025
Car wasn't ready at arranged time. This caused us family difficulties . Couldn't understand what the service engineer was saying on the video. Service light was not taken off dashboard. My first bad experience of Sytner.
17 February 2025
Why it took 27 hours to do a service/MOT when I was told 3 hours if I wanted to wait for it god knows, but the 3 staff I had dealings were brill so in conclusion great staff not so good mechanics maybe? So a 3 star rating is appropriate it would have
14 February 2025
For a big company like bmw to provide there services like they are is unbelievable! I would say Peugeot or Kia is better than their service in general.
13 February 2025
Friendly and professional service.
13 February 2025
As above disgusted i wasnt told the severity of Leaving BMW with a car that could break down at any moment and looking at forums this is a common fault so why no recall to get this done for free .I am now parked up worried to use vehicle.
13 February 2025
It worked exactly as it should. Thanks
12 February 2025
Lily did a great job keeping me informed, clearly explaining everything and was really personable
12 February 2025
Lack of knowledge, stated work undertaken was actually not carried out. Vehicle released back to customer in dangerous condition
12 February 2025
Could of have better being a reputable dealer.
12 February 2025
No comment.
11 February 2025
Good service
11 February 2025
I wish to express my complete and absolute dismay regarding the level of service received from BMW. To be advised of something wrong with the car, to then only be advised directly from the service technician of something completely different.
11 February 2025
As above.
11 February 2025
All good. Above and beyond
10 February 2025
Great staff and a clean and valet as well.
10 February 2025
Work completed as advised
10 February 2025
Staff were great. But car not cleaned properly as the complimentary service. Boot had not been vacuumed dust still on dashboard and on gear area still filthy. Only vacuum on mats done
09 February 2025
Most calls were made when they said they would be but not all - in order to keep us updated with progress. Not knowing how long we would be without a car made it hard to plan how to get our children to their various activities
09 February 2025
Service was friendly and I was kept fully informed
09 February 2025
Car went in on Tuesday and returned Friday. 3 days on inconvenience and taxi to and from work as bmw Leicester and Oldbury couldn't make a decision if my car covered by warranty. I bought in September and having to spend £300 to clear gear box issue.
09 February 2025
I been treated terrible and unacceptable By some of Sytner bmw more than 10 days I have been phoning texting emailing kept been lying to I was just asking for a courtesy car which I had a right to have one until they fixed my car EGR not engine repl
09 February 2025
Over priced but good customer service
09 February 2025
AS ABOVE
08 February 2025
Tasha explained everything patiently
08 February 2025
Although, I have new Customer Advisor I was kept informed of progress of my vehicle through-out and level f hospitality was good. I was also able to ask questions about a forthcomng road trip and given some re-assurance about the advisory See below
08 February 2025
See above
07 February 2025
Good quality of work and care.
07 February 2025
Excellent service - although a 4 week plus wait for a safety recall is too long
07 February 2025
Very efficient service and friendly helpful employees. The early service I got whilst being able to work while I waited ment I lost very little work time which helped a lot.
07 February 2025
Great communication
06 February 2025
Promised an email that never arrived.
06 February 2025
Pricing has remained consistent but service has dropped. No pre arrival call. No opportunity to wait. No complimentary taxi or lift. Understand the economic situation but this is what made BMW premium as well as the numerous positives of the product.
05 February 2025
Oliver Huxtable was very friendly with impeccable manners,he kept me informed every step of the way with fantastic communication from him, a big thank you from me
05 February 2025
Service advisor was very good and very helpful
05 February 2025
Unprofessional. Rude and arrogant
05 February 2025
For the reasons above.
05 February 2025
Same usual good service.
05 February 2025
Excellent service from the team, only negative would be I was told waiting service was maximum 2 hours with complimentary wash but was 2 hrs 20mins and I had a appointment to get to afterwards.
04 February 2025
Kept up to date, car was ready in the specified time.
04 February 2025
Lily was really pleasant and helpful, overall service was fantastic
04 February 2025
Very pleased with the service provided from Lily.
04 February 2025
Clare was very professional and tried her best for me.
04 February 2025
Very professional
04 February 2025
Amazing service from Reece. Friendly, polite and helpful.
04 February 2025
Ripped me off
03 February 2025
Great and helpful team
03 February 2025
I was originally told it would take around 3 hours but was only able to pick up my car as they were locking the garage. I wasn't informed of the awkwardness of fitting the rear camera also now there is a loop of cable in my back window.
03 February 2025
Claire was amazing. She checked me in, showed me the courtesy car and kept me informed throughout the day. My son was delighted with his little gift too. Thank you!
02 February 2025
It was all good with the servicing and customer experience. Only negative was that I had to work on laptop whilst waiting for car. The power sockets are on the floor. Anyone with a bad back or elderly would have struggled badly to use them.
02 February 2025
Friendly team at Oldbury my advisor Lily was lovely and very approachable.
02 February 2025
Staff were excellent. Stephen who dealt with me was very helpful, friendly & professional. Pete who dropped me was experienced & friendly. Although I was worried that the tyre was not in stock, I was not inconvenienced at all, getting to & from work.
02 February 2025
Great service, Logan was polite and helpful all the way through
02 February 2025
Mentioned ERG cooler replacement and provided letter from BMW. Unfortunately this was ignored and part was not replaced. Also mentioned getting in touch with BMW to fix issue have not heard back.
01 February 2025
Poor service
01 February 2025
Again Reece Maynard made this so smooth he was so helpful
01 February 2025
Stephen was excellent
01 February 2025
Lily was amazing throughout the whole process. She provided us with regular feedback and arranged alternative transport when my son had to go into hospital.
31 January 2025
It was painless but the only thing I would say is, it's the now the 4th recall we have had to have done on both my 435d and my wife's x18d. It would be nice if something was offered either a lift or a drink or even a little gift. It's my time wasted
30 January 2025
Completely satisfied with the work completed.
29 January 2025
Top job Oliver
29 January 2025
Oliver The customer service rep was fantastic he fought bmw on my behalf for good will as the faults on my x6 shouldn't of happened with only 40k miles on the clock The only negative was needed better updates on the app as to what was happening
29 January 2025
Reece the customer service adviser really stood out, his manners, detailed explanations and over all positive attitude with other customers and my self was refreshing he is a credit to your company.
29 January 2025
From booking my vehicle to the collection, I received very friendly and courteous service from the staff. I was regularly kept updated.
28 January 2025
Reece Maynard [service advisor] afforded us excellent service and when BMW had to keep the car for an additional 24 hours to complete the work he explained everything to us in a clear, calm manner as to why the car would not be ready as expected.
28 January 2025
I'm going to give 4 because of they check my car properly. They promise to clean & wash wax my car but they did not do it properly. That's why one star less sorry
28 January 2025
Work finished earlier than expected
28 January 2025
Always great service
27 January 2025
I was satisfied and staff was very friendly and respectful to me
27 January 2025
The sales advisor I dealt with was very courteous and professional.
27 January 2025
If it wasn't for Clare Thomas , I would have sold my X5 and gone back to buying Audi's. She has made my experience good. Thank you Clare.
27 January 2025
Very disappointed, Advisory's on service sheet, stated I declined to have work completed, however I was never given the option
26 January 2025
Not happy with communication and then at the end asking for extra monies
26 January 2025
Kept advised through the day
26 January 2025
Good price and great service
26 January 2025
My car was in for an investigation for a parking sensor failure. The garage have concluded that a tiny stone chip on one of the sensors is the issue. I've been emailing the team to get further clarification but they're not responding (2 staff).
26 January 2025
As i chose to weight for my service i was treated with a drink of my choice with a comforting sitting area too relax in
26 January 2025
The staff completed all the tasks they sepecified
26 January 2025
Too many lies and things going missing from the vehicle while being with Sytner
24 January 2025
Gentleman who looked after me was very helpful
23 January 2025
This time after a long time I received the most amazing service, starting from me entering the doors from the gentleman on the front desk and the female agent looking after me was a diamond. I was offered drinks and she really kept on top of things.
23 January 2025
2 day job
23 January 2025
The communication was poor and on one occasion I had to ring 3 times to find out if my car would be ready. A courtesy car was not offered, and I had to arrange other means of transport to work and to pick our granddaughter twice.
23 January 2025
I've brought BMWs for the last 24 years and always had excellent service until now. It really was a stressful 2 days being fobbed off no communication and lied too. I have lost all faith in BMW Oldbury.
23 January 2025
After poor service at your Tamworth branch I found Oldbury to be more professional with a can do attitude
23 January 2025
Very satisfied
21 January 2025
Overall, I was very happy with my service experience at Sytner Oldbury.
21 January 2025
They made me feel very welcome
21 January 2025
Issue not resolved despite being told it was
20 January 2025
Quick and efficient service.
20 January 2025
BMW provided excellent and efficient service for my car, ensuring it was handled quickly and effectively.
19 January 2025
I've had some dealings with you during the past 14 years and never had cause to complain.
19 January 2025
All points raised were actioned and car was returned immaculate l
19 January 2025
Not very friendly response and communication!
18 January 2025
I have scored a 3 as the issue with my car was resolved, but that is all the stars are for every other aspect I would have rated a 1 star.
18 January 2025
First class
18 January 2025
Reece has continuously been exceptionally in looking after me at BMW Oldbury. He has kept me informed throughout the process when my vehicle has been in the workshop.
18 January 2025
I was kept informed of the progress of the repairs
18 January 2025
I had a waiting appointment which was carried out in the quoted time. While I was waiting I was able to setup my laptop in a work bay to get some work done.
17 January 2025
Would have given 5 stars. Asked for a vibration from engine to be analysed and sorted, was told it was from trim. When picking car up and driving off within 200 yards vibration was there and decided to go to 2 other garages to be told what problem wa
16 January 2025
For the service visit, I was kept up-to-date where required. Lily kept me informed and in addition, helpfully assisted me in connecting up my Wi-Fi. I was also provided with a selection of hot and cold drinks which was much appreciated.
16 January 2025
Great overall service, efficient booking system and very easy drop off and collection at the dealer. Staff were very helpful across the dealership and also very pleasant and friendly
14 January 2025
Very professional adviser
14 January 2025
Got my car back within two days .
14 January 2025
Service and reception people were friendly
14 January 2025
Did the job required
14 January 2025
Oliver Huxtable is excellent in his assistance as always
14 January 2025
Great customer service
14 January 2025
No issues other than jet washing unit frozen.
13 January 2025
All work carried out as expected in a timely manner.
13 January 2025
attentive service
13 January 2025
Very good
13 January 2025
No issues with service once the car is in the garage.
12 January 2025
Attentive and quick to act in an urgent situation
12 January 2025
Excellent Service
11 January 2025
Excellent service ! Very friendly team even if they forgot to vallet the car :) . No big deal.
11 January 2025
Both female members of staff that I met were courteous, friendly and professional in their approach as well as the information given.
10 January 2025
Very satisfied, had a few issues but it's all been sorted and I'm happy with my purchase.
10 January 2025
Agent was prompt, attentive, explained everything to me. Could not fault the service
09 January 2025
Work was done in the allotted time. Service agent was polite.
09 January 2025
Great service
09 January 2025
Everything was done within 2 hours while I waited, during which time I was asked if I wanted drinks which was nice.
09 January 2025
Stephen is very helpful However I was disappointed with my previous visit and them Louis emailed me and asked me to call him back. I called on the 18th Dec and emailed.no response. Someone called kiesha called today, called her back no response.
08 January 2025
I had a terrible experience. The service was incompetent, leading to an oil leak, possible engine damage and a fire hazard in the form of a cloth left in the bonnet. Despite my request I have not received a report into what happened.
08 January 2025
Very satisfied
08 January 2025
The person who serve me was as always helpful than others.
08 January 2025
I felt that communication on progress could have been better. My appointed agent apparently left the company on the first day that the vehicle was booked in. In the end I contacted the service department to get an update, it was Christmas eve.
07 January 2025
Very professional.
06 January 2025
Overall good, however would have liked to be contacted on updates rather than having to chase myself.
03 January 2025
All works were completed successfully.
03 January 2025
I was phoned up when my car was ready to collect.
03 January 2025
Would of been 5 stars but I was a bit disappointed with the valet of my car it looked like it had been rushed
02 January 2025
Very good communication, excellent customer service
31 December 2024
I was approached by Stephen many times while i was seated in the waiting area, asked me if i wanted a drink, which he made. Also kept me aware of the progress regarding the vehicle
31 December 2024
I got the car back the next day. There are things I'm waiting to hear back from that Craig was following up.
28 December 2024
The service was as described.
28 December 2024
fast turn around
26 December 2024
Great caries out in a timely manner
26 December 2024
I had undertaken a wasted journey the day before as a result of Sytner Oldbury failing to plan and communicate my visit. Stephen Worton however managed to recover the service from this poor start which was not his fault.
26 December 2024
BMW is the only company I allow to work on my car
25 December 2024
Steve was very helpful and friendly
24 December 2024
Brilliant service. Throrough check on car and Reece explained everything to me to ensure I under stood. There was no pressure to book in for further repairs which made a change from other services. Car came back quickly and in perfect condition!
23 December 2024
Had booked the car in 2 months in advance and on the day of dropping the car off they was o booking. If not for Steve fir gong the extra mile, would have had to make an other appointment.
23 December 2024
The service advisor who was looking after me was superb 10/10
23 December 2024
not happy at all reece is good but have to wait 3/4 days for a call back always say they will call never do
19 December 2024
Smooth progress and user friendly
11 March 2025
Very satisfied, they all went above and beyond!