About Your Local BMW Retailer

OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

4.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

228 ratings and 161 comments received in the last 90 days.

04 May 2026

LUKE WAS EXTREMELY HELPFUL AND VERY FRIENDLY. HE KEPT ME UPDATED WITH THE PROGRESS OF MY NEW CAR ARRIVING AND THE CHANGE OVER WAS EFFORTLESS ON MY PART. THANK YOU LUKE

04 May 2026

Habib was very professional

03 May 2026

I was kept informed during the whole process, start to finish

03 May 2026

I felt welcome and appreciated both during the purchase and on the day I went to collect my new car.

01 May 2026

There were extremely helpful But not pushing a sale just a nice experience

01 May 2026

Efficient service, I appreciated straightforward discussions and explanations

30 April 2026

Habibe [salesman ] was very friendly and patient in finding us the the correct specification of car that suited our needs.

29 April 2026

Good communication throughout the process. Jess went above and beyond, staying late to get things sorted.

23 April 2026

Fantastic service from start to finish

19 April 2026

Staff were friendly Staff even stayed over time to finish the sale Showed me how to use the car Car was perfect

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14 April 2026

A very pleasant experience from start to finish. Gary Cooper was the assigned salesman and was courteous and helpful throughout. He went the extra mile and ensured my buying experience was first class.

10 April 2026

Completely satisfied. Luke is very professional and knowledgeable

09 April 2026

The customer service could not be faulted. From initial enquiry to handover Luke kept me informed every step of the way. Very knowledgeable and informative made buying a car as easy as buying a loaf of bread.

08 April 2026

I met with Jack Johnson who was a superb salesperson and looked after me throughout the process he's a credit to your team, he was overseen by Chris Pugh who I have met before and also a pleasure to deal with at Oldbury Synter.

08 April 2026

From start to finish, Luke was absolutely amazing. Attentive, informative and knowledgeable on everything. Luke kept me in the loop about everything and has been absolutely incredible. You could not ask for a better representative to be your POC.

08 April 2026

Chris and Jack were excellent. H

06 April 2026

Extremely attentive. Keen to explain all features. Trustworthy and reliable people

04 April 2026

Everyone was friendly and welcoming

04 April 2026

The product knowledge of the personnel helped the selection process to be clear and simple. At no time did we feel pressured but felt adequately informed to a level where our decision could be made with confidence.

03 April 2026

Attentive staff who sold me a great car.

02 April 2026

Harry went above and beyond for me to make sure my car had everything I wanted on it.

02 April 2026

From start to end we had a good experience . every query of ours was dealt very efficiently.We were happy with services provided by Mr.Habeeb Ali .He was very professional and reliable throughout the all process. Highly recommend him.

31 March 2026

Carl was amazing support - kept me up to date with the process and really helpful insight of the vechile

29 March 2026

Superb

29 March 2026

made us feel welcome when we entered the showroom.

29 March 2026

I was welcomed back by everyone involved from the reception to my handover ?? Happy with my choice and looking forward to driving it.

21 March 2026

Excellent communication and friendly advice from sales manager

16 March 2026

Very professional

16 March 2026

Harry was helpful and when there was a delay in delivery due to a technical issue out of his control, he communicated well with me and ensured that I didn't get the vehicle until the technical issue was resolved

16 March 2026

I was well updated. Luke was amazing made everything very simple and easy for me. Helped me a lot in picking the right car and colour

13 March 2026

Jack Johnson at Sytner Oldbury provided exemplary customer service throughout. Even when I wanted a different car, he was able to find a good deal to get it across the line. Likewise with Chris Pugh - both very professional.

12 March 2026

Very good service from order to delivery!

12 March 2026

Very knowledgeable friendly salesperson Harry. Made the whole process from start to finish easy and a pleasure. Thank you ??

11 March 2026

Lovely attentive team, particularly Luke Passey

11 March 2026

Really good customer service all round, from conversations leading up to and on the day of collection.

10 March 2026

A bit disappointed which was promised has a cover for the new car, never mind. It's not a big deal

10 March 2026

Excellent service

09 March 2026

Completly looked after from start to finish by Luke Massey & Simon Tonks nothing was to much and all my quieries were answered in full detail

07 March 2026

Amazing service from start to handover of the car

06 March 2026

Excellent customer service

06 March 2026

Constant communication from Carl the advisor

06 March 2026

Great customer service throughout my entire experience from ordering my new car to collecting my new BMW. Professional, polite and knowledgable staff. Thanks to all those I met personally . Chris, Paul and Harry

28 February 2026

Great service by Gary cooper

13 May 2026

I never feel welcome when coming into BMW, doesn't feel like a premium car dealership. Told to just get myself a drink while other customers got a service, no talk through about my service when they did the inspection.

13 May 2026

seen to with respect by Logan and the lady at reception.

13 May 2026

I came into the dealership for a recall on Tuesday 5th May, this had been booked a number of weeks before. I had booked time off work. I sat there for over 2 hours only to be told the wrong part had been ordered and I needed to come back another day.

12 May 2026

I was very delighted and happy with the service,member of staff was very helpful.

12 May 2026

Had a great experience for shopping for my new car. The staff were welcoming and ever so helpful. Habeeb made sure I was looked after and assisted me in my putchase answering all my questions

07 May 2026

Very pleased with the service given

07 May 2026

The people who do the work on the cars are brilliant

06 May 2026

Nice welcome at reception and guided to a nice guy to get me booked in. Apologies bit I did not get his name. A run through of what checks and service would be completed and also new starter motor fitted due to a recall.

06 May 2026

good communication, car serviced as planned and works promptly completed

06 May 2026

Everything was completely on time and so far to a good standard.

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06 May 2026

Excellent service

06 May 2026

Generally good but the technician video was very unclear

06 May 2026

Prompt and Edwardo was very proffesional.. i m disabled he very kindly helped me back safley and politely yo my car 11 out of 10 ..I have told so many of my friebds how fantadtic the service was ..

06 May 2026

Always very welcoming kind friendly environment. was greeted by friendly receptionist who directed me to the service agent who handled all other details for me.

30 April 2026

My service advisor was very efficient and friendly. Everything was explained well and I was kept informed.

29 April 2026

Great service

29 April 2026

Service advisor Reece was excellent despite being incredibly busy he was very personable and made the whole experience positive. Only slight negative was that I was told collection by 5pm and had to wait until nearly 7pm but no bother as coffee given

29 April 2026

Reece maynard gave me a great service and went beyond what was needed to help

29 April 2026

Would have been nice if my car had been vacuumed.

29 April 2026

Excellent very fast great service thank you.

29 April 2026

Service was expensive. Booking in was a nightmare. Getting a price was more difficult as different from online and store and on the day

29 April 2026

Fantastic service from Mohammed Choudhury. He is a credit to BMW

29 April 2026

Very friendly service and very informative and everyone seemed to go the extra mile

24 April 2026

Everything was handled very professionally from start to finish

23 April 2026

I had specifically booked a 90 minute service slot and had to be completed in this time. The centre worked to ensure that this happened. Particularly happy with Mohammed who was responsible for coordinating the service department.

23 April 2026

I was updated constantly and the overall experience was excellent

23 April 2026

Reece was very helpful and thorough

22 April 2026

Steve was lovely to deal with

21 April 2026

On arriving made very welcome the service advisor very professional and polite the whole experience nothing less than you would expect from bmw

21 April 2026

Great service

21 April 2026

Dealt with in a friendly professional manner with clear feedback.

20 April 2026

Very unhappy with the 2 hour service I was hoping to receive, the service was carried out in 2 hour 35 minutes, the delay was acceptable but then it was just parked outside the door for half hour which was not acceptable.

20 April 2026

Kept informed throughout progress

20 April 2026

Happy with overall service of handler and inside the showroom. However I have to return to the centre due to the service history not being updated. This is frustrating.

20 April 2026

Very satisfied with the service at BMW Sytner. Everything was handled smoothly and professionally. Logan did a great job and was very helpful throughout, keeping me informed. Excellent customer care, would definitely return.

20 April 2026

Great experience at BMW Oldbury. Friendly, professional team. I could work comfortably while waiting, with nice refreshments. Staff gave clear, honest advice without pressure. Smooth, efficient service - I'd definitely return.

19 April 2026

Professional and personable

19 April 2026

To book service unbelievably quick able to fit me in next day. Staff very professional and friendly. Car got service within few hours.

18 April 2026

Solved the problems, looked after me very well. Brad iin particular was excellent

18 April 2026

Great experience with staff members I dealt with. Logan and Reception lady Holly are a credit to the BMW team. Very knowledgable, friendly and efficient.

18 April 2026

Good job

15 April 2026

Bought my car in due to warning lights and waa seen quuckly and my car was booked in on the same day and work completed

13 April 2026

Sorted out issues that arose and kept me appraised of the situation

13 April 2026

Well laid out Centre and the work was carried out in a timely manner. Drinks area was appreciated and very comfortable to wait in. Receptionists were friendly and attentive.

13 April 2026

Car looked like a 5 year old had taken a hose to it. Wet cloth left on back seat. Given incorrect information regarding suitable new tyres (twice!).Conflicting advice in service video compared to Nov Video.Eng warning lt on cos sensor not pushed in!!

13 April 2026

I'm really satisfied with the service

13 April 2026

Agreed appointment time at time of booking was not correct as I agreed a 10 am slot and I received a text two days prior to the appointment saying the time was 8.30 am. Booking a service by not being able to speak to a service representative poor.

12 April 2026

Had good service while I was there and hopefully my second visit will be as enjoyable

12 April 2026

My adviser was Logan . He did his job perfectly but car wash crew cut corners on my car. This isn't the first time they've cut corners; they just wanted to get rid of the car

09 April 2026

Steve was really professional and friendly.

09 April 2026

Really poor service. Went for service - left something under the pedals in my car near resulting in accident.

08 April 2026

Brilliant service staff

08 April 2026

The receptionist and oli was great looked after me well made my car service feel smooth and seemless

06 April 2026

Staff were friendly and helpful and the whole service was pretty smooth.

05 April 2026

Would have given a 5 star but was not offered a drink.

04 April 2026

Dismal experience from start to finish; Booked car to be serviced at 9am took them 40 minutes to just check it in Took 6.5 hours to finish service and MOT Disorganised chaos despite spending £750 Disgusting and won't be servicing my car there again

04 April 2026

My cars been called in for a recall.. I had to wait over 6/7+ weeks and I requested a courtesy car. Was told can call closer to the time as not sure if one is available on the day. Called a week before to be told I should have booked it weeks ago

29 March 2026

Efficient handling from start to finish

28 March 2026

For three different times I have been contacted advising of wonderful deals only to find it is going to cost more

27 March 2026

When I arrived I specifically said I needed my car back by 4 pm was then messaged saying it wouldn't be done subsequently I had to cancel a doctors appointment that I had

26 March 2026

Whether it's a service or a purchase of a new car, customer service is always excellent. Good communication at every stage

24 March 2026

Initially in for MOT which failed - I was told the tyres and fitter were available and it would take 1 hour to fit/re-test to which I agreed. The work actually took 2.5 hours but I was not kept informed that it would be delayed or why.

24 March 2026

I know from the time my car rolls through Sytner Oldbury's workshop doors I know my car is safe hands and I know just by driving it after it's service it feels entirely refreshed and ready to go to the ends of the Earth if I need to.

24 March 2026

Polite, helpful

24 March 2026

It was amazing

24 March 2026

Steven was brilliant, completed everything as promised and was such an easy hand over with my car and the hire car.

19 March 2026

I was able to chose a specific slot on the online booking system. This seemed to be completely un-related to how jobs were scheduled, so I was left waiting in the showroom for 2.5 hours - around 1.5 of which the car wasn't taken in the workshop.

18 March 2026

Great team

18 March 2026

Overall a good experience. The problem was fixed and the Service Advisor Reece was very helpful and knowledgeable. I was well looked after.

18 March 2026

Reason for giving low score on this occasion is that I did not get my car back in time as per agreed schedule. (Same day). Which meant I had to make alternative arrangements for my appointments.

18 March 2026

Reece was late both dropping and collecting the car. No apology from him. The complementary clean was ok but still missed dirt around the boot hopefully they have better standards in the service department. Receptionist was good otherwise 1 star .

18 March 2026

Prompt service and friendly

17 March 2026

The work required was done quietly and efficiently,

16 March 2026

They fixed the issue although it did take 2 repeat visits to fully resolve the problem

16 March 2026

I have used this dealership on many previous occasions and I have never been completely satisfied due to the lack of communication. Mohammed Choudhury who was my service advisor was the complete opposite and done an amazing job

16 March 2026

Really resolved my problems.

15 March 2026

They were able to help me quickly whatever I asked for and etc.

15 March 2026

Clear Comms and efficient

14 March 2026

Excellent communication and customer care. Very knowledgeable and customer focused .

14 March 2026

Mohammed Chaudhry has changed my opinion on Sytner servicing. From start to finish the service was seamless and personable.

14 March 2026

The staff and Stephen was very friendly and got my appointment booked with short notice. Stephen explained what was done to the car and the next steps.

13 March 2026

I waited for the car during which time l was made comfortable and given coffee by the receptionist. The car was handed back complete with free wash.

12 March 2026

Very positive and great staff and organisation on arrival.

12 March 2026

Excellent service - kept informed throughout. Truly second to none. ?

10 March 2026

The team at Brades Road are first class. I have no problem with them at all. Everything was done to my satisfaction. As you will see below I am very dissatisfied with the new telephone system. My wife also had the same sort of problems with her car.

08 March 2026

Everything was perfect spoilt with attention no complaints

08 March 2026

Advisers are top people, but not reset effectively on iDrive. Awaiting a response

08 March 2026

As usual a superb job. From the mechanical side to the valeting and not to forget the staff who work on the reception and administration side to make the whole process seamless.

08 March 2026

Still waiting for a cost to repair

08 March 2026

Gave me a car that was still faulty

07 March 2026

Friendly staff who looked after me well especially my service advisor Mohammed who kept me informed. I did have a little wait and went over my booked 90 minute mot slot but wasn't an issue as I had my laptop and continued to work.

07 March 2026

Reece Maynard my assigned car handler was brilliant from receiving myself and my vehicle, I was kept updated throughout the process of the technical work carried out on the vehicle, right till handover over of vehicle.

07 March 2026

Thomas Byrne is reliable honest and efficient

05 March 2026

"Great experience at BMW Oldbury. I recently had my starter motor replaced and the service was efficient and hassle-free. The team kept me updated throughout the process and the car has been running perfectly since. Highly recommend their service

04 March 2026

Efficient and ran to expected time. Kept informed of progress.

04 March 2026

Good service

03 March 2026

Had to bring my car in as an emergency and the staff were so helpful and understandinf

03 March 2026

Everything was done as per service requirements and the car is running smoothly without any issues.

03 March 2026

No paperwork sent. Car not ready when scheduled No response to email.. Staff very nice at site.

03 March 2026

As always brilliant service.10 out of 10.

03 March 2026

Everything good aside from a delay caused by a broken down vehicle stuck in the MOT bay. Not anyone's fault. 1 day delay but resolved to my satisfaction.

03 March 2026

Great customer service, reception staff are friendly and polite. Work carried out to a high standard and informed of progress throughout.

02 March 2026

Service was great

28 February 2026

Work was not carried out on booking date. I have to return on other date to have the repair done.

28 February 2026

It was as expected. Offer a drink nice showroom polite staff.

28 February 2026

Friendly and professional

26 February 2026

Very dissatisfied with poor customer service from Reece the service rep

26 February 2026

Excellent polite efficient service.

25 February 2026

I was kept waiting for 20 mins to drop off my keys when I asked at reception they said the person was not on site !

25 February 2026

Quick turnaround on repair.

25 February 2026

Very friendly staff and very accommodating

25 February 2026

Took my car for a recall. When taking off the part some bolt was broken in the process. The car therefore was not ready by the end of the day. The following day I was at work but as I wanted to collect my car so I swapped my shift (continue below)

23 February 2026

The customer service was great. Staff were friendly and made you fwel welcomed. Mohammed Choudhary booked my car in, talked through what will happen and kept me informed about what was happening and how long it will take for my car to be ready.

22 February 2026

The work done was great however the vehicle was not cleaned as requested. This was disappointing

21 February 2026

I was asked if I want complementary wash done when confirming appointment online but wasn't done on the day!

19 February 2026

Was provided a really good service and was also shown a video will inspecting my car

19 February 2026

I'm still awaiting a call from the service team manager Ollie but I haven't had any coms on how the issue is to be resolved and what I will be offered in regards to compensation for messing me and my wife on New Year's Day.

19 February 2026

Terrible. Dropped my car off on 2nd February to be told you couldn't find the booking. Waited for 30 mins plus for the service manager. Was told I would be updated. Received no calls from bmw. Not enough room to continue this saga

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US

Our contact details

FIND Sytner Oldbury BMW

Address

819 Wolverhampton Road, Oldbury, West Midlands, B68 8DA

Opening Hours

Mon–Fri:08:00 - 18:30
Sat:08:00 - 17:00
Sun:10:00 - 16:00

Phone

0121 552 2825

Map

Areas served

Oldbury as well as surrounding areas including Dudley, Birmingham, West Bromwich and Walsall

View map

Address

819 Wolverhampton Road, Oldbury, West Midlands, B68 8DA

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:00 - 12:00
Sun:CLOSED

Phone

0121 552 2825

Map

Areas served

Oldbury as well as surrounding areas including Dudley, Birmingham, West Bromwich and Walsall

View map

Address

819 Wolverhampton Road, Oldbury, West Midlands, B68 8DA

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:30 - 13:00
Sun:CLOSED

Phone

0121 552 2825

Map

Areas served

Oldbury as well as surrounding areas including Dudley, Birmingham, West Bromwich and Walsall

View map

Address

819 Wolverhampton Road, Oldbury, West Midlands, B68 8DA

Opening Hours

Mon–Fri:08:30 - 18:30
Sat:Closed
Sun:Closed

Phone

0121 552 2825

Map

Areas served

Oldbury as well as surrounding areas including Dudley, Birmingham, West Bromwich and Walsall

View map