No news found with your current search criteria.
From Car Sales to Servicing and repairs, our state-of-the-art dealership on the Wolverhampton Road, West Birmingham caters for all your BMW needs. Our staff in all departments are fully trained by BMW and thanks to their combined years of knowledge, we are able to offer our customers a service that is personal to their individual needs
No filters have been added
No news found with your current search criteria.
Great service although its been in three times now for a software update in 6 months!
Very satisfied, April delt with everything in a quick and professional manner
You are incapable of assimilating the fact this is my vehicle not my wife's. All updates go to her phone and even this email request was headed Mrs Davies rather than Dr Davies. Too long for a courtesy car then inconvenient to swop to a hire car.
Service desk very helpful, car was booked in and work was carried out to satisfaction.
As aboveLimited customer serviceshowroom was very cold. Aircon was on far too low, staff were in fleeces, but customers were shivering. Not good if you are trying to work also as I was
Anne Marie looked after me while the car was being serviced. There was an issue with the service record book which I left on the passenger seat for it to be filled in. It was not completed so I will return it for detail to be added.
Been coming to Sytner over 20 years always had excellent service
good service and good customer service including transport back home
Booked on line easily but later needed to amend which was handled by Sytner Olbury with no fuss. Everything delivered to plan with no significant delay in drop off or pick up.
offered a lift to work to save me waiting around, dealt with quickly & efficiently
By and large Sytner have given me good service and kept me informed, with only a couple of instances where I felt they might have done better.
The service was carried out quickly and efficiently however it was difficult to get an appointment in the first place, the car was cleaned on the outside only & I asked for a quote on alloy wheel repair and I have had no contact since
All handled smoothly throughout
They got me in very short notice for a 1200 mile check up
As above. However when problem was diagnosed ir was fixed quickly
Very good service, efficient, professional and friendly. Would have liked the option of a sensible courtesy car
I am very impressed by the reception you get at Oldbury BMW. They greet you by your name when you enter and they walk you to your advisor. Everyone is extremely polite and pleasant.
The sales Team were very professional.
Clean tidy premises. Staff efficient
Service adviser kept me fully informed throughout the process.Work was completed within the time scales i was advised and the vehicle was ready when I went to collect
Always happy to see the staff, the same friendly faces makes the place more welcoming
Always good service at Sumter Oldbury. My only issue is that the cappuccino setting wasnt working on the coffee machine, thats important in the morning! :-)
always efficient and courteous
Brilliant, the lady who dealt with me on the day was lovely and very friendly
excellent service from start to finish
No problems at all with service experience but expensive ( in common with most main dealers)
Problem was resolved to my satisfaction after describing the problem
Great customer service from service department, however the man on sales team seemed disinterested
Very prompt service for my vehicle my husband stayed at the dealership as it is not local to us but we have chosen to take back to Sytners at Oldbury rather than a more local one to us.
The customer service advisor (April) on duty was very helpful plus had good customer service experience.
The BMW Centre we used were more caring plus the Sales Executive Mr Alex Plant was really helpful.
great service good knowledge of the car i bought
Completely satisfied in the way the purchase & collection of the car was handled & Alex Plant was extremely helpful & professional
The salesman was not pushy and left me to make my own decisions. However, he answered my questions in detail and was most patient with me.
No problems at all and completed very quickly
Dave was very helpful and made the car purchase very easy. took the time to show me all the controls and set up the car speaker system. The unveiling of the car was a nice touch.
I dont think Bradley could have done any more to make my experience enjoyable. He was flexible, helpful and had an excellent recall even of little things we had chatted about on previous visits, when I came back in again.
Sam took me through all the features and took me out for a handover drive explain the dash board and how to set it
Paul Kensington listened to what we wanted and even suggested extra options that may help us
first class customer service
good have done with more time when explaining all the electronic functions