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ABOUT Sytner Oldbury.

Find out more about what we do and our team.

Explore the dealership

Welcome to Sytner Oldbury BMW

From Car Sales to Servicing and repairs, our state-of-the-art dealership on the Wolverhampton Road, West Birmingham caters for all your BMW needs. Our staff in all departments are fully trained by BMW and thanks to their combined years of knowledge, we are able to offer our customers a service that is personal to their individual needs

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Great customer service from service department, however the man on sales team seemed disinterested

Service

Problem was resolved to my satisfaction after describing the problem

Service

Very prompt service for my vehicle my husband stayed at the dealership as it is not local to us but we have chosen to take back to Sytners at Oldbury rather than a more local one to us.

Service

The customer service advisor (April) on duty was very helpful plus had good customer service experience.

Service

Consistent quality of service and low staff turnover.

Service

I was contemplating about changing my Vehicle but I'm glad I did, the process of the upgrade went very smoothly and the vehicle is excellent.

Service

All went as expected

Service

Friendly and helpful staff who have full knowledge of their products who can’t do enough to help their customers.

Service

Dropped off @ 8.30 - 1.5 hr service, called numerous times after lunch as i had to collect my son from school to be told Iain was with a customer and unable to speak. didnt receive a call back until around 4.10 pm hence having to arrange child care

Service

See above.

Service

Excellent professional treatment by staff. Service completed whilst waiting. Car returned fully cleaned, inside and out. After service follow-up check.

Service

Quick and easy system , friendly staff from the greeter in the car park to the staff inside.

Service

Member of staff who I deal with was excellent. Video of service was also very good. Let down slightly by the problems with courtesy car.

Service

Took longer than I was told it would take

Service

Although it was just a recall, everything was completed as I was told it would be.

Service

very helpful

Service

Great employees

Service

Charged over £200 more for service than was confirmed on the phone, yet was not told the higher price until the work was done. Requested recording of initial call confirming lower price, which I was assured would be sent to me. Still not received.

Service

The only fly in the ointment (and it's a whopper) is re. tyres. Told I needed 2 new tyres.....quoted approx £215 each, ie £430 with the car on the ramp and ready. Same tyres, fitted locally, £320! A big black mark from me on this!

Service

Previously used Sytner Birmingham for service & car was valeted to a high standard however used Sytner Oldbury for my recent MOT and the car was returned with what I would class as a rushed valet. Issue with a warranty item which wasn't dealt with.

Service

I'm very satisfied with the service. The video was very informative and my car was even washed and vacuumed.I was told I would get a call the day after my service to discuss new tires, but I never got that call however.

Service

As no 1. The service was also completed within the timescales set out.

Service

Everything was fine

Service

Long wait to check car in.

Service

Liz Harrington was very helpful and too good care of the warranty work etc...

Service

Not happy! Asked them to do a minor job which would take 10 mins, since I had a long trip next day and she refused. Spent the rest of the day finding a place to do the job for me. Will not be returning, either to purchase a new car or another service

Service

As above but when we collected the car it had been washed and hovered out as well,excellent

Service

I always look for Liz Harrington - it starts with her smile. She is very friendly and always remembers you. Treats you like a friend, but still acts with the professionalism you expect in a Dealer/Client relationship.

Service

The service was cancelled upon arrival due to an error and lack of time, there was a lack of sympathy to the inconvenience caused, however they dealt with my complaint well and I was happy with the outcome and how they handled the 2nd appointment

Service

I was told what was going to happen in a clear and concise way and kept up to date with progress.

Service

even with unforeseen problem resolved quickly with courtesy car

Service

At the prices paid, you do expect perfection.

Service

Good friendly staff

Service

I wanted to speak personally to the engineer who served the car over a technical point. (I didn't force the issue though)

Service

As above, great communication too. Even offered transport for my wife who dropped the car off which was good.

Service

Because it’s very easy to talk to the personal there and was kept informed all the way about the process my car was going through

Service

In addition to the above, I appreciated receiving video feedback of the inspection on my car. I was also very grateful to have access to a desk and WiFi which meant I was able to work while I waited for my car.

Service

Very efficient

Service

Service was brilliant. Minor glitch that i was told my service would take 90minutes so whille i wait. When i got there i was told it was needed for 4hrs but no courtesy car available. Like i said minor glitch only

Service

Very satisfied

Service

Very satisfied

Service

Felt that we were kept up to date. Did take 5 hours waiting though, so would appreciate a courtesy car next time.

Service

Problem solved

Service

work was done in the time stated

Service

I feel i can trust what the results say and know that when you say things need replacing or can be left that that is right .April was extremely helpful and accomodating and very efficient.

Service

Although my vehicle was within its service mileage, under 3 years old I had completed over 50k and the mileage was 51000 miles. I was informed by your service department that the service pack was up to 49K, and wouldn't service my vehicle

Service

Easy to book service and handling on the day was excellent

Service

Fully informed of what had taken place

Service

always a great service

Service

The customer facing staff in service are excellent, again April in particular

Service

What can I say your service advisor April Lilly was a star. Very polite. Special thanks to your technician Mark Harrodine who found my spare key somewhere under carpets saving me a bill for new key. What a team.

Service

Polite, efficient and ready on time.

Service

Polite and efficient staff who are prepared to go that extra mile.

Service

I was looked after by Gemma and she was fantastic. She kept me informed regularly, she went out of her way to get my car booked in earlier as she knew it was urgent. She followed up on extra quotes and questions that I had as well which was great.

Service

Carried out service as planned, but on returning home, found that one of my alloy wheels had been scratched during the time my car was in BMW’s care. Mentioned this to the service department and have not been contacted since!!!!!!!

Service

All work completed at a high standard.

Service

good have done with more time when explaining all the electronic functions

Sales

It was a pleasure to walk into the showroom

Sales

Service was above standard

Sales

Philip Cooper made the whole experience run smoothly

Sales

Great service where nothing was too much trouble - everyone was very friendly and knowledgeable, great choice of cars, clean & tidy - made to feel a valued customer every step of the way.

Sales

Paul Kensington kept me updated throughout and the collection of my car was perfect

Sales

Simon Ward at Sytner Oldbury made purchasing the car a truly pleasurable experience.

Sales

Sytner Oldbury staff that I had dealings with were friendly and professional. It was a good experience.

Sales

Alex Plant deserves special mention. He was so professional throughout and kept both me and my wife informed. He worked tirelessly to get our car and he is a credit to your organisation. In fact your whole team at Oldbury were fantastic. Thank you

Sales

Couldn’t fault the experience

Sales

Could not do enough for you.

Sales

Excellent staff

Sales

Staff couldn’t be more helpful.

Sales

I was not 100% sure what i wanted, but the salesman was very good and identified some options.I Purchased the vehicle 2 weeks ago, I was told I would have a call from the garage to see how the car was performing, to date I have not received a call.

Sales

Unable to obtain the first car which led to a delay but was dealt with well

Sales

The last time I purchase a Bmw 4 series,4 years ago I loved the way the car was prepared and valeted before I received delivery. On this occasion the car was delivered to me with light scratches on the paint work plus the wheels needed to be redone.

Sales

Very good staff

Sales

More than helpful. Did everything to make me feel comfortable and service was second to none

Sales

A nice touch would have been ,flowers for my partner,or a brolly or coat for myself,