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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
670 ratings and 298 comments received in the last 90 days.
07 September 2024
I made the initial enquiry at 11pm by 9am I had a call from Sytner Oldbury. The whole process to agree the deal was all done in 2 days. Special mention to Luke and Simon who worked hard to get me a deal that worked and kept me fully informed
06 September 2024
I ordered the new car and was given a estimated date for delivery and got within a week of that
19 August 2024
Excellent customer service, knowledgeable and a friendly approach
18 August 2024
They were courteous, efficient and friendly.
11 August 2024
Love the tiny touches. Offering of drinks etc
10 August 2024
The car turned out looking amazing and since it was my first time purchasing an automatic car, they were kind enough to show us the features of the car.
09 August 2024
Excellent customer service.
08 August 2024
Hey there! I was pretty satisfied with my experience at the BMW Centre during the purchase and delivery of my new car. Luke was helpful, and he made sure everything went smoothly. Thanks Luke Massey 10/10
08 August 2024
There was a little confusion initially but Usman has done a great job in looking after me and ensuring that my experience was a positive one - thanks Usman for all your help.
07 August 2024
Had every answer I ask for answered and us man found the car of my dreams
07 August 2024
Only because of Irina Alili she needs the most praise and commission should goto her
05 August 2024
I dealt with Dan who was excellent. He kept me informed as to the progress of my vehicle. He delivered my vehicle to my home, nothing was too much, service from Dan was second to none, very much above and beyond. Definitely felt valued as a cus.
04 August 2024
Supportive staff very friendly and welcoming. Assisted by kind staff
03 August 2024
Just the professionalism, the time taken out to meet my needs it was all fantastic!
31 July 2024
Very satisfied
31 July 2024
I dealt with Luke Massey who from the start kept me updated regarding the progress of my vehicle. He was professional at all times, his communication was excellent, he was helpful and all in all went above and beyond, made me feel valued.
30 July 2024
Dan made the experience a pleasure. I felt like I was clearly informed at each point. I felt that the experience was made particularly special on the day of pick-up. This experience was joyful.
30 July 2024
Irena was brilliant with the whole process of purchasing the car and told us about all the features that was adequate for my disability. I was more than happy with my experience and feel that the customer service I received was great. Highly recommen
30 July 2024
Constant communication which is appreicated
29 July 2024
Luke was fantastic, coming in to cover for a collegue he kept me as up to date as possible. With updates every 2 weeks on the progress of my car being built and then realistic timelines for when i could expect to get the vehicle. thanks again!
29 July 2024
Car was everything I expected
26 July 2024
Gary made the purchase easy and kept me informed at every stage.
20 July 2024
I was completely satisfied with my experience at BMW centre and all the support provided. If I had a question then it was answered almost immediately.
16 July 2024
Good experience
12 July 2024
Very good thank you
08 July 2024
Luke kept me informed all the way through and will be back again in 3 years.
04 July 2024
Irena kept me informed throughout the whole process and the hand over went very smoothly
04 July 2024
Made to feel very special, only cane in for a service and walked away with a new car! Great sales team ??
03 July 2024
Great customer service from Luke and Irena.
03 July 2024
Initial experience not the best until Irina took over. 10/10
02 July 2024
Beautiful vehicle, wonderful new car experience, could not be happier! Concern & care from the whole team going above and beyond to help me find my perfect wheels & fit! Aftercare also top notch, checking I arrived home safely, how thoughtful!
02 July 2024
I am satisfied
29 June 2024
Brilliant, car arrived at the port on the Friday and I took deliver on the Sat.
28 June 2024
Hassle free all aspects taken care of by the garage. Nothing was too much trouble.
27 June 2024
I'm quite satisfied with my experience at the bmw centre and the delivery of my car was quicker than expected
27 June 2024
Professional and friendly service provided!
25 June 2024
Dan went above and beyond to get the perfect car for me
24 June 2024
The customer service provided by Dan Thompson was outstanding.
21 June 2024
It was perfect. Can't get any better
20 June 2024
From start to finish the process took about 5 days. Throughout that time all the sales staff were upbeat, polite, efficient, respectful and reliable. All of our questions were answered promptly.
17 June 2024
The advice I got given by the team as a whole made things easy and straight forward! The relaxed setting, the care that was given was second to none! I must give a special thanks to Lyn (tea lady) a warm and caring lady which gave a homely feel !
15 June 2024
I received my car as stated by Sytner, at the time of the handshake to seal the deal. I cannot complain.
15 June 2024
Everything was great , regularly updated on the order. Delivery was a pleasant experience
15 June 2024
Was greeted by the receptionist, and was provided a lovely service with drinks, and the sales representative Usman Mirza did not keep us waiting as we had an appointment, the customer service was excellent.
14 June 2024
Kept informed of progress throughout and handover was efficient and enjoyable
14 June 2024
Professional sale
08 September 2024
Efficient
07 September 2024
I've only recently bought the 520 and my initial thought was to have it serviced but Clare found out the service wasn't due for a long time and told me as much it was very refreshing hearing the truth so when the service is due I'll be back
07 September 2024
The representative was on time, professional and helpful
06 September 2024
Friendly and quick
06 September 2024
Excellent customer service
05 September 2024
Lily was awesome. Looked after me, kept in regular contact, sorted all the hire car admin in the background and all that service with a smile. Brilliant example of BMW standards and values!
05 September 2024
The staff kept me informed all of the time my car was at the center
05 September 2024
The service was prompt and thorough, the staff was professional and courteous, and the facilities were well-maintained.Overall, I am very pleased with the service at Sytner Oldbury.
04 September 2024
All went smoothly and quickly bearing in mind I was also working that day as well Craig was amazing I do feel as a company I should not have had to pay the 15 insurance to cover the courtesy car as the car was recalled It should be covered
04 September 2024
Steve kept me informed of progress throughout
04 September 2024
Staff are welcoming.
04 September 2024
See answer above
03 September 2024
I am extremely pleased with the service, from the high quality of work to the exceptional customer service skills demonstrated by the team.
03 September 2024
The request service was completed to my satisfaction within the time stated.
03 September 2024
Very helpful staff
03 September 2024
Staff was excellent but diagnostic not
03 September 2024
Staff are helpful and polite.
03 September 2024
Just great service.
03 September 2024
Service advisor was very good kept me updated with what was going on
02 September 2024
Great service
02 September 2024
All good
02 September 2024
Apart from the wait for the car at the end of the day all went well.
02 September 2024
Reece looked after me well. Great energy and nothing was too much trouble. Anthony and Chris, the sales guys who sold me the car remembered me and came to say hello. I still have some problems with the car but the service of the staff was great
01 September 2024
MOT done quickly and efficiently and great communication
01 September 2024
Explained what needed doing and kept me informed
30 August 2024
Customer service
30 August 2024
All good
29 August 2024
Absolutely fantastic.
28 August 2024
Excellent service
28 August 2024
I had no fault to pick on and everything was attended to on time and communication was excellent. Perfect customer care this time round,
27 August 2024
Everyone was helpful and the service carried out in a timely manner.
27 August 2024
I have always been looked after very well by the service department at oldbury
27 August 2024
Thank you
26 August 2024
Your staff were courteous and professional at all times
26 August 2024
From greeting me and keeping me informed ...also car was washed and vacumed ..
26 August 2024
Staff v helpful / accommodating
25 August 2024
All staff were super friendly and helpful. All work required to the car as well as status updates through the day were communicated to me as the day went on. Great experience and thanks to everyone involved.
25 August 2024
Very professional service, even washed and vacuumed the car and it was only in for mot.
25 August 2024
Easy booking car for service and MOT Work carried out and vehicle ready for collection as promised
25 August 2024
It was dealt with efficiently
24 August 2024
Seamless outstanding service, Claire the service coordinator ( sorry don't know correct job title) was amazing, friendly , courteous and a pleasure to deal with . Thank you.
24 August 2024
Good service. Able to book it around my availability
23 August 2024
On arrival my MOT was carried out ASAP
23 August 2024
Staff very polite and eager to help. Refreshments offered to both of us and was told my car would be ready by 11.30am and it was. Vehicle returned to me washed and vacuumed.
22 August 2024
my car was not in the workshop until after 16:00, i was constantly looking at the progress app, i just about made it to the showroom to collect.
22 August 2024
Satisfied with service but as mentioned above service should've been provided much faster than what I received but they got the job done and I'm happy with that.
22 August 2024
Good service
21 August 2024
The feedback was very prompt
21 August 2024
Always polite welcoming and knowledgable.
21 August 2024
Car was cleaned Was ready for when I was told
21 August 2024
All questions answered. Always helpful. Always willing to listen.
21 August 2024
Very helpful
20 August 2024
I was satisfied
19 August 2024
Did what they said they were going to do and no added extras
19 August 2024
Had nothing to complain about, everything went smoothly and as expected
19 August 2024
Dash cam fitted no issues with the work carried out
19 August 2024
When we asked for the parts which were taken of the car, they were very willing for us to take them with us. Also the agent Stephen was very pleasant, also went out of his way to explain what was on the paper work, when we asked him. Excellent ??
17 August 2024
Well informed throughout
17 August 2024
Very efficient and good comms
17 August 2024
The agent was very helpful, helped me installing the My BMW app, it appears that my car software has also been upgraded as the connection with my android phone is better, the car was clean when collected.
17 August 2024
Clare (Service consultant) was helpful, listened to what was needed and kept me up to date with progression. She also dealt with a warranty issue I had very well.
17 August 2024
Service in branch was excellent - very efficient and - unusually, all staff were empowered to help. Reece Maynard was particularly helpful and the receptionist on arrival was also excellent however I did not catch her name.
16 August 2024
Great customer service. No fuss. Was received well. MOT done and keys handed back well in time. Tea, Coffee and clean toilets for customers.
16 August 2024
Fast and efficient
15 August 2024
Good customer service and been looked after well . Oliver Huxtable in service department is the man .. Good customer service by himself .
15 August 2024
The colleague looked after me very well on day.
15 August 2024
Good experience
14 August 2024
Informed of the whole process of the vehicle whilst being serviced and kept updated. 1st class.
14 August 2024
Punctual time management, feel like a valued customer, ensured my car was ready on time and high standard of workmanship
14 August 2024
Service video was a good addition to review
13 August 2024
Very helpful
13 August 2024
Everything done and car ready on time
13 August 2024
I really enjoyed the experience, the staff were great and I felt very looked after.
13 August 2024
Did the brake oil service all fine service manager was very helpful
13 August 2024
Very easy and professional
13 August 2024
Staff very efficient .Car ready before time which was great.
12 August 2024
I was kept informed on the progress of the work be carried out
12 August 2024
Updated with everything
12 August 2024
Vehicle was returned promptly and valeted
12 August 2024
It was quick, easy, I was at the smaller site and even saw the mechanic when he returned my keys after the job. What was needed was done, and they even did a quick check of things I'd asked them to look at while the car was ramped. Gives confidence.
11 August 2024
Stephen who looked after me on the day was very helpful and managed to find me a loan car for the day .Much appreciated.
10 August 2024
All explained and video is good
10 August 2024
friendly and professional
10 August 2024
Please see above
10 August 2024
Service and professional, staff were approachable, and I was well-cared-for.
09 August 2024
Quick and efficient process, friendly and helpful.
09 August 2024
Great communication and service levels from Jack and Richard at the Oldbury branch
08 August 2024
Great team, very welcoming and nothing a problem for them
08 August 2024
Arrived to collect car promptly, kept me up to date on work being done, delivered car back in good time and spotless.
08 August 2024
10/10 - quick and easy
08 August 2024
work was carried as expected.
07 August 2024
Kept me updated with work
07 August 2024
Five star as always
07 August 2024
Listening to my needs as a customer and making it a priority to resolve the issue
07 August 2024
Very helpful
06 August 2024
Steve explained everything to me and asked if I had any questions. The reception staff looked after me while I was waiting with lots of tea and biscuits. My car also had a clean and vacuum.
06 August 2024
Kept me informed at regular intervals
05 August 2024
Well looked after, advised step by step of process and great customer service skills
05 August 2024
The service was carried out as quoted and car had a good vacuum and clean. One tyre pressure was noted to be lowered, and unfortunately this wasn't inflated to correct tyre pressure. Hence 4 stars.
05 August 2024
Josh was very helpful
05 August 2024
All went as planned, kept informed
05 August 2024
Very Professional team and good customer service
05 August 2024
Always very good service very professional nothing is too much trouble.
05 August 2024
Would have been a 5-star rating had the VAT charge not been confused.
05 August 2024
Steve in service made me feel rest assured that all my car needs were met accurately, really pleased with the care and attention, he's reliable and trustworthy, a valuable asset to BMW. He's Brilliant. ?? Izzie was friendly and caring. Luke was grea
05 August 2024
Craig explained the service of my car via text messages and emails without disturbing me while I was at work unless it was an emergency.
05 August 2024
All round great service and fantastic staff to make everything as smooth as possible
04 August 2024
We were seen on time, looked after well whilst car was being serviced and your service quote was very reasonable .
04 August 2024
No issues, all very easy
04 August 2024
Excellent customer service
04 August 2024
All ok no issues
04 August 2024
Craig was terrific. Went above and beyond
04 August 2024
From breakdown to back on the road 24 hours amazing. Carrying on from the previous question If the vehicle broke down in the future without the warranty I would be unsure if to take it to you as I don't feel breakdowns are treated fairly.
03 August 2024
Very satisfied with all aspects of my visit
02 August 2024
Excellent! I am always coming back to Oldbury!
02 August 2024
Needed the car service done before going away and needed to ensure that the car was ready. Certainly felt the difference.
01 August 2024
Natasha dealt with me and was very good at dealing with my questions
01 August 2024
Statisfied with the service that was delivered
31 July 2024
Fast service, great communication
31 July 2024
Superb service and attention by Stephen
30 July 2024
Reece initially started the process off really well, and then Libby Finished off the car the second visit. And she was informative. Kept the communication level high. All round pleased with how well Libby dealt with myself and the Car.
30 July 2024
Very efficient
30 July 2024
From dropping the car to collecting it back, everyone was super nice and friendly. I was updated on the work progress frequently
30 July 2024
Still waiting for information of steering wheel mark repair service, which the Advisor said he would provide.
30 July 2024
Excellent 1st class
30 July 2024
Wasn't so impressed with the parts service desk. Waited ages for someone to come and then the guy helping out seemed not to know what he was doing. May have been new.
29 July 2024
Yes very satisfied. The colleagues were very helpful
29 July 2024
Great customer service from start to finish.
29 July 2024
Helpful staff who make you feel like a valued customer. Stark contrast to the previous dealership I used where the service level declined significantly.
29 July 2024
Joshua K's customer service, 2nd to none. He said due to the problem with the engine light coming on & reduced performance being as a result of the recall exhaust gas cooler replacement there was no charge! Given a free vehicle check by Ryan Dudley
28 July 2024
Josh who served me was extremely polite and helpful making the whole experience a pleasure. Thank You.
28 July 2024
Speedy and efficient service
28 July 2024
Prompt check in and keep informed as promised
28 July 2024
Very good
27 July 2024
Good service
27 July 2024
Friendly staff and very professional, I ask for things to be checked above the normal maintenance and I get a feedback on what I asked, nothing is igonored.
27 July 2024
Staff were friendly and my car was serviced in a timely manner.
27 July 2024
No problems
24 July 2024
Best
24 July 2024
KEPT ME UPDATED REGULARLY
24 July 2024
Greece managed to squeeze me in for recall work and kept me updated with every step
23 July 2024
Very professional and kind
23 July 2024
As above
22 July 2024
Quick, on time and car was cleaned to a high standard
22 July 2024
The service was very good, however I am scoring 0 as I take objection to being told that you would appreciate a 10 at every opportunity. I have also asked you to stop harassing me daily for feedback. This is the 6th touch point you have made with m
22 July 2024
The service advisor Clare was great, from dropping the car off to collection, I had frequent updates on the car and the issue I had has been fixed. Even the other staff were nice asking if I was ok or wanted something to drink whilst waiting.
22 July 2024
Reece
21 July 2024
Service advisor is amazing. He have explained me in detail about the car situation.
21 July 2024
Because I was very pleased with the service
21 July 2024
Amazing service
20 July 2024
Reece was very friendly and helpful. Great communication and recommendations.
20 July 2024
Excellent , I was kept informed of progress and a warm curtious welcome
20 July 2024
Ok
19 July 2024
Was looked after and explained the service an recall to detail
19 July 2024
Often state timelines that end up being changed, occurred at every appointment
19 July 2024
Bcuz Gary helped us a lot
18 July 2024
Made a service booked and on arrival. I was greeted by staff members and walked me to the service dept where II was informed about servicing. The staff was very friendly and helpful. I was also offered a nice cup of tea and snacks while waiting.
18 July 2024
Stephen Rowley and Stephen Worton. Nothing more needs to be said. Very professional and understanding. I had a great chat with both. And they both looked after me well.
18 July 2024
Very impressed with the service and the car looked amazing after the valet
17 July 2024
All the service agents and especially Craig Cheers have been exceptional in providing an absolutely satisfactory experience when it was needed most. Thanks to the team and to Craig in particular.
17 July 2024
OH - who I dealt with carried out his role very well. No issue with communication and as he wasn't available at pickup he instructed a colleague to deal with me and this was done efficiently.
17 July 2024
Great experience from start till the end thanks to Steven
17 July 2024
Very good
17 July 2024
Nice, and polite good service
17 July 2024
Clare was amazing at the Oldbury branch. 11/10 service
17 July 2024
The price of a service these days is very high which you kind of expect for a premium car but could be more reasonable considering the works that are undertaken.
16 July 2024
Excellent customer service
16 July 2024
No complaints
16 July 2024
Very happy with the service and the professionalism of all staff
16 July 2024
Oldbury branch seem to know what they are doing unlike other Branches
15 July 2024
Reice was fantastic! Kept me well informed throughout and extremely polite ... nothing was too much trouble! I'd also ordered some new mats prior to my service which Reice kindly coordinated to be fitted whilst the car was with you.
15 July 2024
Made welcome and well looked after.
15 July 2024
Friendly helpful staff, always polite.
15 July 2024
Very satisfied
15 July 2024
Polite, courteous and conscientious staff. It is evident that considerable effort has gone into making the customer experience top notch. Please keep up the good work - your customers appreciate it, I certainly do.
15 July 2024
They forund me the vehicle that I wanted at a fair price.
14 July 2024
The customer service is second to none. Reece the service advisor is brilliant and really looks after matters.
14 July 2024
Very satisfying
13 July 2024
All dealt with on a timely basis as I waited for the car
13 July 2024
fast, prompt, helpful, once again Clare rang and explained updates, and when it would be ready
13 July 2024
Oliver Haxtable was polite and listened to my needs and fulfilled them without fault, paying special attention to detail.
12 July 2024
Great service and all the staff were friendly and helpful.
11 July 2024
The team were accommodating and allowed me a quiet place to work while I waited.
11 July 2024
Car was looked after and felt like it had been done right
11 July 2024
Great customer care Very high standards implemented by staff Very professional
10 July 2024
No problems, smooth service.
10 July 2024
Claire was helpful
10 July 2024
Good
10 July 2024
Easy to pick up vehicle & nice to have vehicle cleaned
09 July 2024
Very satisfied with vehicle servicing, and gave 4 out of 5 as centre did not apply complementary discretion to do free remote software upgrade during vehicle servicing.
09 July 2024
Always feel very looked after, enjoyable experience.
08 July 2024
Happy with my the service. Car clean and tidy on collection
08 July 2024
AOO VERY PROFESSIONAL
08 July 2024
As above - my Service Advisor was very helpful and efficient. Everything was done quick and was made a very simple process.
07 July 2024
Reece, absolutely brilliant, live seeing people good at what they do and he is the best, haven't experienced customer service like that in a very long time, I'd given up thinking it even exists in this day and age.
06 July 2024
Very easy as Craig supported me through the paperwork for my incident making it less stressful it was hassle free and not time consuming Craig helped me out a lot during this incident and I am very thankful for great customer service throughout this
06 July 2024
Everything ran to time and car was lovely and clean inside and out when it was returned to me.
06 July 2024
The service staff has a good attitude
05 July 2024
Everyone was very pleasant.
05 July 2024
Friendly & attentive staff at book in and collection. Job was completed quickly & satisfactorily.
04 July 2024
This dealership is close to me and their diagnosis is always very accurate. Premises are very clean and staff is very helpful.
04 July 2024
good
03 July 2024
Overall very good
03 July 2024
The check in process was painless with Oli, with video feedback from the engineer and a nice clean car to pick up. Great service thank you.
02 July 2024
Car was fixed quicker than expected and I was kept updated at all times
02 July 2024
Some slight mix up with timings. I was initially told over the phone I can drop my car anytime between 8 and 10am however when the reminder SMS came it said I'm booked for 9. Also the adviser told me the store closes at 6 even though it was 6.30
02 July 2024
I was completely satisfied with the service.
02 July 2024
Lily was fantastic and is a assist to the company
02 July 2024
I was disappointed that the location of the service changed very late the day before the service. This meant that I could not walk home from dropping my car off and had to get taxis. Also my car took all day and I had to just come to the centre.
02 July 2024
Fast and efficient and a quality job plus they phoned me to update the work
02 July 2024
All good apart from a small error in putting the incorrect mileage on the service record. Quickly rectified once I noticed it and brought it to the attention the following day. Still waiting for the recall update and rectifications on the 7 series!
01 July 2024
Kept up to date. The only thing I'd say is I dropped off my car at 8:30 and it went in at 3pm for it to be looked at. But apart from that very good service
01 July 2024
As above
01 July 2024
Oliver has been a great service advisor
30 June 2024
Staff very Friendly. Stephen Worton Very nice and helpful person. I really happy he was my advisor.
29 June 2024
All good
28 June 2024
Really friendly welcome and attention to detail
27 June 2024
Easy to book online and kick easy service
27 June 2024
Very professional and they have effective communication
27 June 2024
Hassle free
26 June 2024
The team have made my transactions go through smoothly since acquiring the car and from doing the running-in service, Reece Maynard has been excellent and so has Dan Thompson for organising a loan car for the day.
26 June 2024
Courteous and kept me updated on vehicle progress via reports
26 June 2024
Generally everything has been dealt with well. But the car, still under warranty, needed to go in for repair. I wasn't given a courtesy car, leaving me without vehicle for a week. However, this was mitigated by the free brake fluid service
26 June 2024
Still waiting for a price on my smart repair and came over with additional pant chips. I had to chase up service progress
26 June 2024
All on time.
25 June 2024
Great job, no drama and kept updated by Libby.
25 June 2024
Helpful staff
25 June 2024
Serviced at time booked, completed in time indicated, at cost anticipated. What else could you ask for?
25 June 2024
The actual service was fine but the car was booked in for an MOT as well and this was not undertaken
25 June 2024
All staff I interacted with were friendly.
24 June 2024
Good service
23 June 2024
Steve kept me updated at every step of the way and that felt very reassuring
23 June 2024
Because I was satisfied
21 June 2024
Very poor service
19 June 2024
Everything was done promptly
19 June 2024
Very satisfied, Thank you
19 June 2024
Clear information
19 June 2024
The waiting time was longer than I had been advised (that it would be) my time planning is important too.
19 June 2024
The work was carried out promptly and I had good contact with them throughout.
18 June 2024
Quick easy
18 June 2024
Reece kept me informed from start to finish...explaining the process whilst the initial booking was made, then after handover, he kept me informed at each stage until I collected my car....fixed and freshly washed.(a nice touch!)
18 June 2024
From booking the job to completion on the day, the service was very good
18 June 2024
Excellent service from Bmw. Steve in service looked after my work and repairs. Took 3 weeks due to parts not in country but kept me informed all the way. Made the whole process though tedious, a breeze. A credit to Bmw oldbury. Excellent service
18 June 2024
Excellent service
17 June 2024
Can not fault the efficient handling of the whole process
17 June 2024
The service was good and the car was returned clean but the after service response and failure to do what I asked, has not been good
16 June 2024
Good communication. Friendly staff
15 June 2024
Satisfied
15 June 2024
Excellent, efficient and friendly service
15 June 2024
Nothing is too much trouble
15 June 2024
Liliy was excellent, attentive, professional with just the right attitude in contrast to the detached other members of staff. She saved the day.
07 September 2024
Great customer service from Usman Mirza.