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ABOUT Sytner Oldbury.

Find out more about what we do and our team.

Explore the dealership

Welcome to Sytner Oldbury BMW

From Car Sales to Servicing and repairs, our state-of-the-art dealership on the Wolverhampton Road, West Birmingham caters for all your BMW needs. Our staff in all departments are fully trained by BMW and thanks to their combined years of knowledge, we are able to offer our customers a service that is personal to their individual needs

Meet The Team

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Luke Phillips

Dealer Principal

Paul Walker

New Car Sales Manager

Joshua Insley

Sales Manager

Claire Kelland

Business Manager

Paul Russon

Business Manager

Sam Spiers

Business Manager

Shelley Connolly

Business Manager

Simon Tonks

Business Manager

Alexander Plant

Sales Executive

Anthony Dealey

Sales Executive

Bradley Cooper

Sales Executive

Chris Pugh

Sales Executive

David Rogers

Sales Executive

Duncan Plant

Sales Executive

Paul Kesington

Sales Executive

Peter Sanger

Sales Executive

Phil Cooper

Sales Executive

Richard Taylor

Sales Executive

Sam Shayler

Sales Executive

Shaun Davis

Sales Executive

Simon Warr

Sales Executive

Stuart Smith

Sales Executive

Tim Holmes

Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

April always very professional. I was in a rush that day and she made sure that I was on my way quickly. Courtesy car was changed and again this was well managed.

Service

All fine

Service

Great service from staff all the way through, car was clean and tidy when I picked it up.

Service

Just the wait with a 16 month old baby was abit tiring

Service

All work completed within agreed timescales. Friendly staff.

Service

they sorted out the problem for me ,although there was a glitch

Service

Very quick service

Service

I had an operation so I couldn’t drive.The branch collected and delivered my care at no extra cost!

Service

All the work was done but if I had known it would be a full day requirement I would have booked where I could get a courtesy car.

Service

They’re always very professional. They sit down and explain the whole process starting with what’s covered, the price and how long the car will be with them. They give a video review and go through it with you and phone you when the car is done.

Service

Poor customer service. Was 9months pregnant, requested a car which I would be able to drive. The request was not taken into account, instead given a a 1 series, which I was unable to drive

Service

Efficient service.

Service

Service Advisor was excellent

Service

The service was very good..We feel he was professional . We were not pressured but gave us vital information to make a. Informative choice in our purchase..

Service

red carpet treatment. super staff. Fantatsic facilities onsite

Service

April and the team couldn’t fault them

Service

See above but contact experience fine

Service

They offered a very satisfactory solution to a small problem under warranty and carried it out as and when promised.

Service

Friendly prompt service

Service

I've had an on going issue with my vehicle, it's been back to this centre multiple time, each time having to wait a month for courtesy car, very frustrating!

Service

First class service

Service

A good service, all that was required was done to expected standard.

Service

You just did what you said you would, at the price quote, and in the time you said

Service

As above

Service

Easy to book for the appointment.Dicussed what services needed

Service

I called Oldbury, was informed very busy can i take to another dealer??I called BMW emergency service, they took my car to Oldbury, I had to organise a replacement, didn't receive one until the next day.

Service

Excellent service

Service

Efficient and communicative.

Service

Having arrived at Sytner Oldbury I was greeted by a member of staff and my car was immediately taken to the workshop and serviced while I was seated and offered coffee and given updates to the progress of the cars service excellent

Service

Everything was straight forward and no hidden extras

Service

The service staff at Oldbury are always very professional and focused on customer service.

Service

All good. Did what you said you were going to do and gave me good feed back.

Service

Fell down slightly at the end. Phil Cooper my salesman excellent as usual service department good Issue was when I received a phone call to collect at 5.50pm to say car was ready I could not get back quick enough to satisfy the lady calling. Very off

Service

Everything I asked for was done with no questions asked, even through the car was not due a major service for another 3-5k miles. All problems with the car were covered by warranty and even some I did not think would be.

Service

Very friendly

Service

Everything was very easy. Nothing is too much trouble for the staff and you never feel rushed during the handover or collection process, even during busy periods.

Service

Friendly, approachable and knowledgable staff.

Service

Very good

Service

Quick and very professional

Service

Fantastic place, really looked after.

Service

Customer advisor I had was great was quick and didn’t leave me waiting

Service

All was well with the work I had done. However, I was a little disappointed when I returned to my car, to find three dirty finger marks on the passenger seat This was wiped off by a member of staff but I feel that this could be easily avoided.

Service

Service was seamless, from been greeted on the car park to seeing the service advisor.

Service

thee lady (April) I dealt with seemed to go out of her way to assist me in trying to sort out how my car was damaged

Service

ALWAYS SORTED MY PROBLEMS IN THE MOST APPROPRIATE TIME

Service

Appalling, whilst the service agent was very nice paying for work which clearly has not been done correctly is disappointing

Service

As above car was dirty inside

Service

QUALITY

Service

Anne Marie kept me updated throughout the day and made sure I got my car back in time.

Service

good

Service

I normally use Sytener in Birmingham this time it went to Oldbury. Poor communications, had to chase for updates and delivery times, car came back partially washed, with oil stains on drivers mat.

Service

Well deserved by hard working staff

Service

My experience has been a disaster from start to finish, even I have raised my concerns with the so called service management team

Service

again high end customer care.

Service

personal and friendly service

Service

see previous comments

Service

Good service from personnel but no coffee offered!

Service

Quick and efficient

Service

As usual great service offered well looked after

Service

Not too long to wait

Service

My car was sent back repaired fully and presented to me in immaculate condition

Service

with advance notice I always achieve a courtesy car

Service

I was treated as I would treat anyone I deal with , cannot ask for more

Service

No problems at all

Service

Anne Marie & Gemma excellent. Dashboard rattle resolved, but numerous trim damage could have been avoided if extra care taken. Now sorted (albeit few minor marks remain). Should ask for resolution but feel they may see me as being too 'anal'

Service

When car returned the clock time was wrong (10mins out which I didn't realise and impacted upon a meeting), radio stations wiped, boot no longer open on its own from key fob (now have to open all doors before can open boot).

Service

April was very efficient and could not have been more helpful.

Service

All happened as planned

Service

Friendly helpful and professional

Service

Ann Marie was brilliant and did her utmost to act on my requests. However, someone else not connected with her was I felt not as helpful. Also I didn’t think the valet that’s normally done after a service/following repairs was not up to scratch

Service

Brilliant you are looked after from start to finish

Service

No issued at all

Service

Polite and courteous. Parking on site is a nightmare!

Service

I felt like a VIP it was a very enjoyable experiece from my first visit to the hand over of my new car

Sales

was kept informed throughout the process and of the expected delivery date. The day picking up the car was really good and the salesman, Simon, was great and answered everything i asked.

Sales

Staff is very pleasant and helpful.

Sales

everything went smoothly and i was well treated

Sales

Collecting my car from indoors really helped with my wheelchair.

Sales

Kept in the know from start to finish

Sales

I was listened to and helped throughout

Sales

Excellent staff and well mannered made you very feel at ease and nothing to much for them.

Sales

Friendly atmosphere,offered refreshment and use of toilets and WiFi

Sales

Professionalism and clarity

Sales

always kept informed

Sales

Rep kept me updated good communication

Sales

Delieverd in very professional manner and taking time to run through the car and all its options

Sales

We were very satisfied as we were kept up to date with the progress of the car.

Sales

Anthony Dealey was outstanding from start to finish

Sales

They made me very welcome. They put a lot of time into ensuring I found the right car, had it protected with the right products, and were comfortable with everything around the purchase.They even made the handover very special. Great job done!!!

Sales

Because I really like the car and I am completely satisfied with it

Sales

All staff where courteous and friendly. Showroom was lovely. Coffee was very much appreciated. Toilets could have been in a 5* hotel.

Sales

Friendly and helpful staff

Sales

Paul kept me updated throughout and even came to my home to value my part exchange due to my mobility difficulties

Sales

It was seamless

Sales

Highly recommend BMW Oldbury Sam was very helpful excellent service

Sales

I know what to expect from the start . Straight forward and up front

Sales

We’re a had the car from ,ever one was helpfull and polite

Sales

Good attention to detail and I felt valued as a customer. They worked hard to find the best option for me

Sales

Already explained.

Sales

Everyone was friendly and helpful

Sales

Friendly helpful sales people

Sales

world class service, the experience was enjoyable and I would recommend to anyone.

Sales

Very polite and welcoming staff, and friendly. Made to feel very comfortable.

Sales

From Sales to service , Sytner BMW in Oldbury have a great team

Sales

The sales staff I dealt with could not have more friendly or helpful

Sales

Staff were very friendly and keen to ensure I got the right car and the right deal for myself. I will definitely be look to Sytner Oldbury when my wife comes to change her car in 18 months time.

Sales

Salesman was excellent

Sales

good advice

Sales

BMW sales team helpful and knowledgeable

Sales

As explained earlier we’ll looked after at dealership every thing explained

Sales

Nothing more the dealer (Sytner Oldbury) could have done.