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ABOUT Sytner Oldbury.

Find out more about what we do and our team.

Explore the dealership

Welcome to Sytner Oldbury BMW

From Car Sales to Servicing and repairs, our state-of-the-art dealership on the Wolverhampton Road, West Birmingham caters for all your BMW needs. Our staff in all departments are fully trained by BMW and thanks to their combined years of knowledge, we are able to offer our customers a service that is personal to their individual needs

Meet The Team

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Luke Phillips

Dealer Principal

Mel Bogle

Head of New Car Sales

Paul Walker

New Car Sales Manager

Stuart Hodson

Sales Manager

Claire Kelland

Used Car Sales Controller

Matthew Baker

Business Manager

Sam Spiers

Business Manager

Shelley Connolly

Business Manager

Simon Tonks

Business Manager

Matthew Wheeler

Sales Executive

Anthony Dealey

Sales Executive

Daniel Thompson

Sales Executive

Addam Sattar

Sales Executive

Peter Martin

Sales Executive

Chris Pugh

Sales Executive

Joe Dallison

Sales Executive

Duncan Plant

Sales Executive

Simon Warr

Sales Executive

Chris Cutler

Sales Executive

Phil Cooper

Sales Executive

Richard Taylor

Sales Executive

Gary Cooper

Sales Executive

Tim Holmes

Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Very good service Claire kept me updated all through the day

Service

Easy process everyone was polite and courteous

Service

Couldn't fault anything made to be welcomed,staff very friendly and overall conduct service professional

Service

Nothing to find fault with dealt with in a friendly manner.

Service

Claire kept me informed at every stage of the repair. Driver who collected my car was polite and respectful of my disability Driver who returned my car was also polite

Service

Excellent attention by staff.

Service

Helpful staff.

Service

I was looked after very well,good organisation

Service

Dealing directly with Sytner Oldbury was an extremely pleasant experience. In particular, Tasha McGovern excelled in the service provided!!!

Service

No queries to address

Service

As stated before. Very impressed with everything!

Service

Very slick customer service. But hard to find a number to call them on.

Service

No reason to fault any part of the process.

Service

Tim Holmes, Steve Worton and Sunil are an asset to your organisation, amazing customer service.

Service

Excellent service

Service

They did nothing wrong

Service

Delivered as promised

Service

Made to feel welcome. It was a safe and friendly environment during this pandemic. The excellent video information about my car's condition was much appreciated.

Service

I arrived on time and my vehicle was immediately dealt with. The staff were attentive and made sure I had tea etc while waiting. Car was cleaned before handing back to me. It's the little details.

Service

Great customer care by Oliver.

Service

Again I'm always happy when Sytner Oldbury work on my car because they fully communicate with you and are honest and direct rather than other dealerships who are not.

Service

Job dealt with efficiently

Service

The car looked brand new when it came out.

Service

Always give a great service, friendly and great customer service.

Service

Helpful and good service

Service

Thorough , good communication ,

Service

Bmw were great service

Service

Service was very good

Service

Olly ensured I received the service I requested and kept me informed at all times. Also, price was reasonable

Service

This is because I had got the car on time

Service

All done very punctually and pleasant

Service

High Standard of customer care shown at Oldbury Sytner. I have confidence my car is in safe hands.

Service

I have an intermittent technical fault which is hopefully now corrected.

Service

Quite pleased

Service

I find the service advisors to be very helpful and professional. My service experiences has always been a very good ??.

Service

Urgent request was serviced. All questions answered and the car back on the road after 7 days. Warranty was also a good purchase. Reasonable price for peace of mind

Service

never get a problem

Service

Friendly and efficient staff from meet and greet at reception through to being shown to waiting area , coffee facility and through to person who was dealing with my issue, who was very professional and and welcoming.

Service

As a returning customer I did have a slight problem but it was dealt with efficiently by April lily

Service

Car came back like new.

Service

Was asked several questions regarding what we would be using the car for, what features we were looking for. Made picking my new car so much easier. I've also used this center to have my current car serviced and again fantastic service.

Service

They explained what had been done to the car and what to keep an eye on . The car was ready to drive away in the time they quoted. The car was clean and presentable. The staff were polite and friendly. Overall it was a satisfactory experience

Service

The great customer service I received from Suneel. Communication was efficient

Service

great experience , quick service

Service

Faultless service

Service

Friendly staff car was as expected

Service

I enjoyed my visit to BMW.

Service

Was informed at each stage

Service

The health check they carried on my car was not part of what they invited me for, but they did it for me for free and on top washed and polished the car before handing it to me.

Service

Cannot be faulted.

Service

Very satisfied

Service

Ollie was especially helpful with me and made the task of getting a not only my car sorted in a timely manner but also assisted in getting me a courtesy vehicle in the mean time Aswell.

Service

Did my service an resolved an issue i had with my side mirror all in one day

Service

Excellent customer service

Service

Great service

Service

There was nothing more you could have done,A great no fuss experience

Service

Everything was well organised

Service

Dan Thompson was exceptional dealing with us the first time we have decided to go ahead with a second vehicle with him due to his exceptional service.

Service

Service was friendly and kept me updated with progress.

Service

Customer service was brilliant also had great communication threw my car being checked in and out thanks to Suneel Bhutta and the repair team good job lads ??

Service

Better than average experience

Service

Satisfied with the service l received

Service

I was happy to see my car clean and shining.

Service

As expected. Professional.

Service

Easy to deal with. Got job done quickly

Service

very good service

Service

Easy hand off

Service

The only reason I didn't give a five is the brake fluid symbol keeps telling me I need to top up. I find this amusing as this was the reason I brought the car in to have the fluid changed. Even after re setting on computer it still comes on !

Service

They went above and beyond to ensure everything was done as expected

Service

Kept informed during the process and staff were all friendly.

Service

Overall very good professional service.

Service

Car delivered and returned on time to the price quoted

Service

I've given you the school because the service I received from start to finish was excellent and if I can spoil you more I would BMW garage in Albury is the best BMW garage I've used and I've been dealing with BMW garage is for the last 10 years I'm s

Service

Great customer service

Service

The staff were friendly and helpful and willing to go the extra mile to deliver the level of service they did. They made the whole experience pain free and memorable.

Service

I was kept up to date with progress

Service

Again great service and explained everything what was done and may need doing.

Service

There was a delay getting seen too, in the services dept, but when I finally was called the first thing the assistant did was to apologise and wavered the charge of the Loan car offered for the day. This demonstrated appreciation of me as a customer.

Service

Excellent service.

Service

I'm always treated with respect, and I have many friends inside Sytner Oldbury..

Service

Service is good . Slightly less attention given than previously but that's not a bad thing as before it was a little over the necessary.

Service

efficient in reminding the booking been helpful when arriving at garage

Service

The video in my email was a great addition to the service the service was done by Daniel Howell who talked me through everything on my car in great detail very pleased to watch that video.

Service

I delt with Natascha Mcgovern for my service, I have for years, even at Sytner Birmingham and wouldn't use anyone else. So helpful, responsive, very professional and a pleasure to deal with!! She makes me feel like such a valued customer! THANK YOU!

Service

Great guy and good service

Service

Great service as always at Synter Oldbury.

Service

Totally reliable

Service

Polite/courteous service and I was informed as to when the car would be ready. Informed of what service the car needed & the cost upfront. Also the video walk around of the car.

Service

Cannot fault the overall experience

Service

Car collected and returned promptly. Kept informed

Service

Very happy with the process nad care

Service

The professional approach puts Me at ease.

Service

All the workforce were helpful and informative during the time my car was being serviced.

Service

Once again even though my car was not clean they told me that anyway so I knew about it

Service

Efficient service with good communication. Nice friendly team

Service

As per the comments above I could not fault the service

Service

Great staff more than helpful in these difficult times .

Service

Good service, friendly, easy to access from home. Found parking sufficient.

Service

Car was turned around and ready for collection as advised.

Service

Very well manages by the team due to COVID-19.

Service

Quick fix

Service

Very friendly

Service

Service advisor very good and efficient, my only criticism is the recall message keeps coming up on the car despite the recall been done.

Service

Great service

Service

Superb team with Mel and Dan Thompson

Sales

Friendly staff, didn't ever have to wait around.

Sales

Easy and Friendly service.

Sales

Very good

Sales

It's awesome

Sales

Everyone was approachable, friendly & completely COVID safe.

Sales

Covid safe environment. Helpful knowledgeable staff

Sales

Very efficient

Sales

Very pleasant people to deal with

Sales

Great customer service and made to feel very welcome.

Sales

Matt & Simon were amazing throughout and made the whole experience a great one.

Sales

Very welcoming and informed about the cars and options available. Worked quickly and very pleased with the outcome.

Sales

Great service

Sales

Treated with respect & focus during the final sign-off of the car

Sales

The process was relatively straightforward. The staff explained all aspects of the sale. The car was made available to collect on a day suitable for me

Sales

As Mr. Matt Wheeler took up my case, I am very satisfied and happy with his services.

Sales

The experience of purchasing a new car, including part exchanging my 3 series was made very stress free by the professional but friendly service provided by Kerry Botta , business exec. and Dan Magillan , Saked Exec at Sytner, Oldbury.

Sales

I have used Sytner Oldbury for many years and always get really good service.

Sales

Sales team and staff

Sales

The experience was positive,

Sales

Car was in immaculate condition on collection, very quick handover process. All staff were friendly and helpful on arrival. Simon did make the process incredibly easy on collection and was very helpful when showing the cars features to me.

Sales

I was looked after brilliantly. Really good staff.

Sales

great service from Matt Wheeler, Simon Tonks and Chris Cutler, stunning vehicle.

Sales

Stuart Allsop acted as the Sales lead and his support and engagement throughout was exceptional. At no stage was he pushy it was a collabrative process and this was key to my decision.

Sales

Went out of their way to help

Sales

I was kept updated all the way through to handover

Sales

Very clear and instructed also followed covid restrictions with distancing and car was immaculate

Sales

My latest car was ordered and purchased through the strange times of Covid. My sales person, Kerrie Botta, at Oldbury Sytner was brilliant though and still made the process special. She was amazing, always kept me up to date and a credit to BMW.

Sales

Very good communication despite being in lockdown and unable to visit dealer.

Sales

Individual attention by named contact throughout, responsive and well-informed

Sales

Efficiency

Sales

Very good service from a Stewart Allsop and Simon Tonks