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ABOUT Sytner Oldbury.

Find out more about what we do and our team.

Explore the dealership

Welcome to Sytner Oldbury BMW

From Car Sales to Servicing and repairs, our state-of-the-art dealership on the Wolverhampton Road, West Birmingham caters for all your BMW needs. Our staff in all departments are fully trained by BMW and thanks to their combined years of knowledge, we are able to offer our customers a service that is personal to their individual needs

Meet The Team

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Luke Phillips

Dealer Principal

Paul Walker

New Car Sales Manager

Joshua Insley

Sales Manager

Claire Kelland

Business Manager

Paul Russon

Business Manager

Sam Spiers

Business Manager

Shelley Connolly

Business Manager

Simon Tonks

Business Manager

Alexander Plant

Sales Executive

Anthony Dealey

Sales Executive

Bradley Cooper

Sales Executive

Chris Pugh

Sales Executive

David Rogers

Sales Executive

Duncan Plant

Sales Executive

Paul Kesington

Sales Executive

Peter Sanger

Sales Executive

Phil Cooper

Sales Executive

Richard Taylor

Sales Executive

Sam Shayler

Sales Executive

Shaun Davis

Sales Executive

Simon Warr

Sales Executive

Stuart Smith

Sales Executive

Tim Holmes

Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Had to return my car to the next day because the engine oil level had been exceeded!!! Not what you would expect after paying £350 for a service and £85 for oil . I hope that this has been logged on BMW records in case this results in engine damage!!

Service

Sale was fine but after sales very poor. Have had to return to Sytner too many times to get faults remedied.

Service

Usual friendly staff

Service

Already explained above, although, to be fair, once I had contacted a staff member I was dealt with promptly and efficiently.

Service

Anne Marie made me feel truly valued and ensured my issues were treated fairly with my interests being put at the front of any discussions. I felt Anne Marie really cared about the outcome which means I will recommend the device at BMW to everyone.

Service

Service and attention to detail was fabulous

Service

good service

Service

Cannot fault Bmw oldbury Liz Harrington deserves high praise for her professional attitude and politeness during my visit nothing was to much trouble so well done Liz Harrington .

Service

Tyre pressure was low when I collected vehicle. Health and safety issue.

Service

work was completed on time. Drop off and collection was easy

Service

Couldn't park

Service

Professional friendly and helpful service

Service

I'm always greeted with a smile. My queries / concerns with my car are dealt with professionally and efficiently, allowing me to continue my experience off "sheer driving pleasure".

Service

poor

Service

Again Chris was very helpful

Service

Not satisfied at all.

Service

Service was on a while you wait basis. It was quick and handled efficiently

Service

Fully meet all of my requirements and needs

Service

car returned on time and in perfect condition

Service

It's because I always use the service and there's always helpful and friendly staff

Service

No issues. Everything ran on time and video of service clear.

Service

This is because of the professional way and customer care that Sytner Oldbury deliver. On my visit this time, I found that major refurbishment work was underway. Even with the challenge that this must have presented to your staff, I was impressed.

Service

Repair was perfectly done and I was kept informed at every step of the process.

Service

Top quality service from start to finish always go the extra mile

Service

The repair was done and happy to say no further issues so far.

Service

Refurbishment at present may be full Marks next time

Service

Good friendly staff who were very courteous and attentive.

Service

Courtesy car no where near the standard of my own car. No real solutions given from dealership. Courtesy car only given for 2 days because it was an accident BUT it was actually a warranty issue. No accident occurred. No one seems to call me back

Service

Kept well informed at every stage of my service, and again Liz goes that extra mile to make sure I was happy with the service I was receiving,

Service

Expensive however it's expected. Other than that perfect

Service

I booked service online which quoted cost of £86. When I checked in I was told it would be £360!! No prior warning, nothing. I booked for a 90 minute wait and waited 2 hours and 15 minutes. Poor communication.

Service

Completed the first service for my vehicle without any issues or delays.

Service

The lady. ( April Lilley ) was very kind and had excellent knowledge of her job. She kept me informed all of the time as my car was in the garage a bit longer than expected. I felt at ease with her handling of the job.

Service

Friendly staff went above and beyond to help out.

Service

What was the point taking it in for service and not was done on it this is the second time

Service

No reason

Service

Always a 5 star service

Service

Good efficient service

Service

Sales fine. Once car taken. Poor

Service

Had a loan car which was dirty. Had to fill up with petrol.

Service

Emily and Adam took time to identify what was wrong with me vehicle and made sure it was returned to me in 100% working order without any compromise. They persisted and provided me with regular updates throughout.

Service

Used Sytner Oldbury for a number of years. I always get a personal experience, professional and outstanding.

Service

Complimentary car wash was carried out. However the quality of the wash was very disappointing considering the car value and standards expected from BMW

Service

Good service

Service

Excellent service by staff

Service

I think no I know that this is the best service I have received from any car dealership, I have been buying cars since I was 18yrs and I am 73 this year and believe me I have been to a few dealerships.

Service

recent service arranged and completed promptly and advised on key read most cost effective solution given my annual mileage

Service

I purchased car with Service package, I was not notified that it was due to expire consequently when I arrived on 23/3/19 for a full Service it expired 4 days earlier. Fault was Sytner who had no courtesy cars. Service cost £100 when it should be fre

Service

Good experience. However, waiting time on collection of car was longer than I would have liked

Service

I was told it would take an hour or so but it took all day.

Service

Always receive 1 series or 2 series as a courtesy car, coming out of a msport 5series thats not a good experience and diminishes the bmw experience of ownership.

Service

April who dealt with me was very friendly and professional.

Service

Everything carried out as requested

Service

Awfu worrying experience

Service

Even though undergoing refurbishment all staff were at their best making sure customers were seen to quickly.

Service

Car cleaned nice touch, and car running smoothly

Service

Paid for brakes to be done only for car to come back with knocking noise from brakes bmw oldbury once again saying it is a CHARECTERISTIC noise of the car .

Service

The list would be too long

Service

Feels I was unwelcome by the service division staff

Service

So far so good.

Service

Done service as required

Service

Due to the above I had to arrange a lift but when I arrived the access was locked so I could not lead my car and drop the keys as arranged

Service

The only reason why I have not given the full five stars is that the member of staff who cleaned my car ,did not take enough care and attention while cleaning it. I noticed a little surface scratch on my vehicles paint work when it was returned to me

Service

Failed to fix reported problem with drivers mat from riding up to base of pedals, tried to report this on the 28th March but service was busy and was told they would call back, I'm still waiting.

Service

Outstanding service will recommend to our friends and family

Sales

very satisfied with all aspects

Sales

The sales reps made it a very pleasant visit and great communication is the key to why I am happy. Thank you

Sales

Excellent service from Duncan.

Sales

We was kept up to date along the way and any questions we had were answered with no hesitation.

Sales

Sam shyler made it a lovely experience

Sales

We was very happy even though the first car failed the 162 pt check

Sales

Simon provides superb service

Sales

I was given a day as the 31st of May. This was sped up and I collected my car on the 22nd. Absolutely brilliant service, quick delivery and quick handover.

Sales

Friendly staff

Sales

The service I received from Sytner Oldbury was fantastic. Daniel Griffiths and Shelley Connolly were excellent and made purchasing my new vehicle completely hassle-free. The whole process, order to delivery, was completed in just over a week.

Sales

I was very excited and was told everything I needed and wanted to know. Members of staff are always polite and very knowledgeable

Sales

Again the people I dealt with were friendly but professional.

Sales

Simian Warr

Sales

Staff were very polite and welcoming Alex who helped us from walking into the show room right up until we received the car was very professional he kept us updated and explained everything very clearly really nice man

Sales

The whole process was sorted in 5 days from payment to delivery, no issues.

Sales

Updates to me regarding my car could have been better, however, all was redeemed by the centre.

Sales

Kept informed at all times, a slight delay on pick up which was down to internet failure, but all put right as quickly as possible, so very satisfied

Sales

I had no cause for concern

Sales

Delivery was fantastic car looked perfect!

Sales

The car only took 2 weeks to sort out from ordering to delivery and we was kept up to date all the time by phone and email. So a massive thank you to Simon who sorted everything out so quickly and made our experience stress free.

Sales

The centre was very clean. The toilets were very clean and the coffee machine area was clean and well stocked. The only issue i had was with the parking outside. But that didn't effect the quality of service inside the establishment.

Sales

A great feeling to be in a position to have a new car

Sales

because David Glenfell was very attentive

Sales

As said slight delay due to sales person being ill, however this was soon rectified