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From Car Sales to Servicing and repairs, our state-of-the-art dealership on the Wolverhampton Road, West Birmingham caters for all your BMW needs. Our staff in all departments are fully trained by BMW and thanks to their combined years of knowledge, we are able to offer our customers a service that is personal to their individual needs
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Its what im used to after dealing with BMW over the past years
Fully satisfied with service
I was able to work in the garage whilst waiting for the service to be completed.
My experience was completely stress free and I was totally satisfied with my car after the service.
Answered all my questions about times for service and pick up which were all adhered to
A fault warning continues to intermitently flash during cold starts "transmission p may be at fault" After several diagnostic tests no solution has been found as I have been informed the fault needs to engage for a longer period.
The video of the check up was unexpected but very welcome. The car came back clean and ahead of expected time
Felt like I was rushed through the garage, given poor service in comparison to other customers, not made to feel welcome and full details not explained to me on what had been done to my car
Great customer service
From the time I contacted the Service Dept I received excellent customer service and the man I dealt with when I dropped my car off (Josh) was very pleasant and helpful, he was also very good at keeping me updated with the progress of my vehicle.
Poor service after ringing on original date some one said car would be picked up but after no one attended I rang back and was told they hadn't confirmed it with me for pick up. After wasting day off waiting someone turned up 2 hours after slot
I was dealt with in a timely polite manner.
An apauling job of car was and valet after service and MOT. Had to go to another BMW retailer as they wouldn't allow me to use the services that I've purchased through BMW (tyre insurance)
You need more staff at service desk. Saturday morning there was two. It took approx 30 min to get serve. Was told you check in with receptionist when you walk in not had to do that before.
Everything was handled to my satisfaction
booked car sytner bham via connect - on arrival dealership found closed down-no apology.with transfer business bham to oldbury sytner spare key lost.been chasing 2 months now.car booked in for noise ,fault not diagnosed initially,worn wheel bearing
I was very disappointed with the service from this branch, I ll never like to book my vehicle at this dealership again. I Made several phone calls just to get updates if the car would be ready within advised time scale . Very poor service.
There was no follow up, just handed a piece of paper and said cars outside. No discussion. The paperwork had details that were not even correct. Again, unprofessional.
Yes thank you so much too all the staff all very professional
They was very helpful, saw me straight away told me what they was planning to do with my car and was friendly. The show room is nice and has a nice selection of vehicles.
I didn't receive the premium service I was expecting from a premium brand
Richard sold me the car in 30 mins and that explains it all.
The car was serviced ,I received a video of my car being inspected to reassure me and a follow up call was made to check that I was satisfied
Staff are always willing to go the extra mlie
Poor customer service.
service history and brake pads warning not reset. Made second visit a week later to be done only to be told front brake pad warning could not be reset, even though report says 8mm brake pad left and brakes were fine. Now have warning permanently on.
Service done in line with expectations
General poor communication, while the service was problem free, a fault meant that my car had to stay with the dealer longer. No date was given for when my car would be repaired. When repaired, there was complete inflexibility with the getting my car
Natasha was great, very knowledgable and approachable, a credit to your company. She made me feel welcome and kept me up to speed with the progress. She even found me somewhere to work privately on confidentially documents. Thank you.
Not had the service yet it's due in just over 1000 miles
I had bought my new BMW on 30/8/19. When I picked it up the sunvisor was broken, part of the seat leather was hanging off & the car was manufactured with the wrong front bumper trim & part of it missing! Only the sunvisor was sorted at this visit!?
Everything went according to plan and delivered
friendly staff - a courtesy car was provided. I did request automatic and was assured one would be available, as I had booked the service approx 5 weeks before it was due,but was provided with a manual vehicle - not impressed - otherwise all good.
I was satisfied with the speed with which my error message was cleared and the car returned to me. I am far from happy with the cause of the error message, the potential resulting situation and the original mis-information over what caused the error.
It has been very good but not quite perfect.
Very happy with the booking process for my service. Dealt with efficiently and courteously on arrival. Car also ready in good time-BUT car computer not reset. It still states that service is overdue, and car requires engine oil change.
Oliver from the service department Oldbury was very helpful and polite.
Can't fault the first class service I received from both Natascha and the technician who carried out the service and a quick check the following day.
Was told hour and half and was done in 15 mins..very very happy
April did everything she could to make sure I got the car back right and on time.
Book with SYTNER OLDBURY, it was one day service no courtesy car to use. The work took two days. I had to cancel all the appointment. Really bad service. Why people spent more money buying BMW, because quality and service, I don't get both
As per above. I was also advised that due to health & safety customers cannot make their own drinks. Weird as plenty of customers made their own drinks not just myself. Stop worrying about customers making drinks and just keep to your word.
Made to feel welcome supplied a video of everything that took place
Service took 3hours instead of 1 1/2 My wife was left stranded at Asda and the valet wasn't very good either just a quick wipe over
Due to the car wash
I only popped in there as the colour of the x2 i was looking at was on the forecourt and my wife pointed it out. As i was looking at it your rep Tim came over and asked if I would like to look in the car.
Service staff were efficient and vehicle was ready when stated and I was given a full report both verbally and written on completion. Any queries I had were answered.
April kept me updated with my vehicle and sorted everything out
Car not washed as initially stated
car was not ready for at the agreed time therefore i had to collect it the following day
Very good work
Car still requires work 10 days later no date has yet been proposed
Helpful staff who managed to fix the warranty problem to the i-drive the same day as the service
I was constantly informed of what was being done and what had to be done. April was very helpful.
All questions asked were answered in a helpful way and the video of what was checked very interesting.
Every thing, done as saidd
Friendly and well informed staff. Job always completed on time. I was impressed that staff communicate well and keep me well informed on progression of work.
April gave good customer service
The quality of the valeting was not up to the usual standard. The wheels were very dirty.
I was given personal support as I had experienced a family bereavement since booking the car of a service and Liz Harrington made sure my car was returned to me as soon as possible and was delivered to me
I asked for my front brake pads to be changed and they were not changed when I picked the car up. 22 miles down the road. Car was not cleaned properly either and no video received of the service
Liz Cadman who served me was very nice and friendly. Kept me informed/updated on my car throughout the day and rang as soon as it was ready. Very pleased.
Very friendly staff
I used to have great customer allegiance to BMW and Sytner. I do not talk in superletive terms anymore.
My message didn't get to the Oldbury branch after calling regarding pick up as the message was left with the call cantre and Oldbury Service Dept didn't receive it. This did cause some minor issues with me receiving many telephone calls about it.
Did all the work and car was ready when they said it would be
Overall very happy, as previously stated everybody I have dealt with have been pleasant and kept me informed of my car's status
Original part fitted was faulty, so car had to go back in, however the process and communication was first classs
Staff were friendly, helpful, knowledgable and professional.
Daniel Griffiths was very welcoming and knowledgable
I got what I wanted with the help of good team in BMW Sytner in oldbury thanks to Addam and Simon cheers guys
Both Daniel and Simon were extremely helpful and didn't try to pressure me in any way at all
Salesperson came across as genuine and honest.
Everything was and still is spot on
The BMW centre and the sales personel handled all my enquiries very well
Sales guy Simon Warr was a pleasure to deal with and would use him again for our continued business with BMW. IAN FAULKNER at sytner Braids Road was a major factor in making it an amazing purchase, everything he did was PERFECT A+ great person.
Addam and Simon were excellent and went the extra mile to make sure I was happy. Couldn't fault the level of service. There was clearly care taken to ensure things ran smoothly.
Pleased with the whole of the process and staff interactions during this purchase including aftersales.
The sales executive and business manager were attentive and made us feel like valued customers. Very different experience to other brands.
Tim was fantastic
Simon Tonks, Simon Warr and Shelley Long's combined customer service skills, product knowledge and them knowing what I needed more than I did
Superb customer experience - please see my response to question one regarding Sam and the BMW team.
Chris Cutler who was dealing with our sale was unfortunately away at training at the time of delivery. Everything went alright except that it would have been even better I am sure if Chris had been around! Excellent salesman and a thorough gentleman!
The centre staff were warm and welcoming.
Simon Warr and the team at Oldbury were fantastic
clean tidy / smart / efficient
The car was unveiled in a way that made the experience very exciting and pleasurable. The features of the car were explained clearly enabling us to enjoy it from the outset.
from the moment I walked into the showroom to moment I drove off from the showroom with my new vehicle, the level of service I received was of the highest standard. Dan Griffiths, Paul Walker and SimonTonks all very professional .
Excellent customer service.
I knew the product was good having had one before but I like whom I can engage with and deal with efficiently and professionally and Sam and Shelley provided this
Brilliant they treated me well
It was the easiest car purchase I have ever made and quite frankly the best car I have ever bought
All parts of the process were as hoped for. Sam Shaylor (Sales) and Simon (Business Manager) were attentive, knowledgeable and provided an excellent customer experience
At every point they were doing what they could to get the right car for me. Once the decision had been made then good communication was maintained throughout the time of the purchase.
Service and customer care high quality
We felt very comfortable
Matt's way is the responsible for this answer.
It was my first time experience at a BMW centre. I honestly have nothing but praise for how the team assisted me from making my initial enquiry through to successfully sealing the deal. They were extremely attentive & willing to go that extra mile.