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From Car Sales to Servicing and repairs, our state-of-the-art dealership on the Wolverhampton Road, West Birmingham caters for all your BMW needs. Our staff in all departments are fully trained by BMW and thanks to their combined years of knowledge, we are able to offer our customers a service that is personal to their individual needs
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April always very professional. I was in a rush that day and she made sure that I was on my way quickly. Courtesy car was changed and again this was well managed.
Great service from staff all the way through, car was clean and tidy when I picked it up.
Just the wait with a 16 month old baby was abit tiring
All work completed within agreed timescales. Friendly staff.
they sorted out the problem for me ,although there was a glitch
Very quick service
I had an operation so I couldnt drive.The branch collected and delivered my care at no extra cost!
All the work was done but if I had known it would be a full day requirement I would have booked where I could get a courtesy car.
Theyre always very professional. They sit down and explain the whole process starting with whats covered, the price and how long the car will be with them. They give a video review and go through it with you and phone you when the car is done.
Poor customer service. Was 9months pregnant, requested a car which I would be able to drive. The request was not taken into account, instead given a a 1 series, which I was unable to drive
Service Advisor was excellent
The service was very good..We feel he was professional . We were not pressured but gave us vital information to make a. Informative choice in our purchase..
red carpet treatment. super staff. Fantatsic facilities onsite
April and the team couldnt fault them
See above but contact experience fine
They offered a very satisfactory solution to a small problem under warranty and carried it out as and when promised.
Friendly prompt service
I've had an on going issue with my vehicle, it's been back to this centre multiple time, each time having to wait a month for courtesy car, very frustrating!
First class service
A good service, all that was required was done to expected standard.
You just did what you said you would, at the price quote, and in the time you said
Easy to book for the appointment.Dicussed what services needed
I called Oldbury, was informed very busy can i take to another dealer??I called BMW emergency service, they took my car to Oldbury, I had to organise a replacement, didn't receive one until the next day.
Efficient and communicative.
Having arrived at Sytner Oldbury I was greeted by a member of staff and my car was immediately taken to the workshop and serviced while I was seated and offered coffee and given updates to the progress of the cars service excellent
Everything was straight forward and no hidden extras
The service staff at Oldbury are always very professional and focused on customer service.
All good. Did what you said you were going to do and gave me good feed back.
Fell down slightly at the end. Phil Cooper my salesman excellent as usual service department good Issue was when I received a phone call to collect at 5.50pm to say car was ready I could not get back quick enough to satisfy the lady calling. Very off
Everything I asked for was done with no questions asked, even through the car was not due a major service for another 3-5k miles. All problems with the car were covered by warranty and even some I did not think would be.
Everything was very easy. Nothing is too much trouble for the staff and you never feel rushed during the handover or collection process, even during busy periods.
Friendly, approachable and knowledgable staff.
Quick and very professional
Fantastic place, really looked after.
Customer advisor I had was great was quick and didnt leave me waiting
All was well with the work I had done. However, I was a little disappointed when I returned to my car, to find three dirty finger marks on the passenger seat This was wiped off by a member of staff but I feel that this could be easily avoided.
Service was seamless, from been greeted on the car park to seeing the service advisor.
thee lady (April) I dealt with seemed to go out of her way to assist me in trying to sort out how my car was damaged
ALWAYS SORTED MY PROBLEMS IN THE MOST APPROPRIATE TIME
Appalling, whilst the service agent was very nice paying for work which clearly has not been done correctly is disappointing
As above car was dirty inside
Anne Marie kept me updated throughout the day and made sure I got my car back in time.
I normally use Sytener in Birmingham this time it went to Oldbury. Poor communications, had to chase for updates and delivery times, car came back partially washed, with oil stains on drivers mat.
Well deserved by hard working staff
My experience has been a disaster from start to finish, even I have raised my concerns with the so called service management team
again high end customer care.
personal and friendly service
see previous comments
Good service from personnel but no coffee offered!
Quick and efficient
As usual great service offered well looked after
Not too long to wait
My car was sent back repaired fully and presented to me in immaculate condition
with advance notice I always achieve a courtesy car
I was treated as I would treat anyone I deal with , cannot ask for more
No problems at all
Anne Marie & Gemma excellent. Dashboard rattle resolved, but numerous trim damage could have been avoided if extra care taken. Now sorted (albeit few minor marks remain). Should ask for resolution but feel they may see me as being too 'anal'
When car returned the clock time was wrong (10mins out which I didn't realise and impacted upon a meeting), radio stations wiped, boot no longer open on its own from key fob (now have to open all doors before can open boot).
April was very efficient and could not have been more helpful.
All happened as planned
Friendly helpful and professional
Ann Marie was brilliant and did her utmost to act on my requests. However, someone else not connected with her was I felt not as helpful. Also I didnt think the valet thats normally done after a service/following repairs was not up to scratch
Brilliant you are looked after from start to finish
No issued at all
Polite and courteous. Parking on site is a nightmare!
I felt like a VIP it was a very enjoyable experiece from my first visit to the hand over of my new car
was kept informed throughout the process and of the expected delivery date. The day picking up the car was really good and the salesman, Simon, was great and answered everything i asked.
Staff is very pleasant and helpful.
everything went smoothly and i was well treated
Collecting my car from indoors really helped with my wheelchair.
Kept in the know from start to finish
I was listened to and helped throughout
Excellent staff and well mannered made you very feel at ease and nothing to much for them.
Friendly atmosphere,offered refreshment and use of toilets and WiFi
Professionalism and clarity
always kept informed
Rep kept me updated good communication
Delieverd in very professional manner and taking time to run through the car and all its options
We were very satisfied as we were kept up to date with the progress of the car.
Anthony Dealey was outstanding from start to finish
They made me very welcome. They put a lot of time into ensuring I found the right car, had it protected with the right products, and were comfortable with everything around the purchase.They even made the handover very special. Great job done!!!
Because I really like the car and I am completely satisfied with it
All staff where courteous and friendly. Showroom was lovely. Coffee was very much appreciated. Toilets could have been in a 5* hotel.
Friendly and helpful staff
Paul kept me updated throughout and even came to my home to value my part exchange due to my mobility difficulties
It was seamless
Highly recommend BMW Oldbury Sam was very helpful excellent service
I know what to expect from the start . Straight forward and up front
Were a had the car from ,ever one was helpfull and polite
Good attention to detail and I felt valued as a customer. They worked hard to find the best option for me
Everyone was friendly and helpful
Friendly helpful sales people
world class service, the experience was enjoyable and I would recommend to anyone.
Very polite and welcoming staff, and friendly. Made to feel very comfortable.
From Sales to service , Sytner BMW in Oldbury have a great team
The sales staff I dealt with could not have more friendly or helpful
Staff were very friendly and keen to ensure I got the right car and the right deal for myself. I will definitely be look to Sytner Oldbury when my wife comes to change her car in 18 months time.
Salesman was excellent
BMW sales team helpful and knowledgeable
As explained earlier well looked after at dealership every thing explained
Nothing more the dealer (Sytner Oldbury) could have done.