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From Car Sales to Servicing and repairs, our state-of-the-art dealership on the Wolverhampton Road, West Birmingham caters for all your BMW needs. Our staff in all departments are fully trained by BMW and thanks to their combined years of knowledge, we are able to offer our customers a service that is personal to their individual needs
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Good customer service, given all the information I needed, and the work was done within the agreed time period.
Leaking roof problem remains unresolved. In fact issue is worse in that it now leaks from both door pillars where prior to the visit it was just the drivers side.
Bit expensive !
still awaiting a price from the service team.
Keep me updated all the time.
It is always a pleasure dealing with Sytner Olbury service team, excellent
My car was serviced as arranged. (Sytner-Oldbury) My cigarette lighter was not working so I informed the reception desk on arrival of this & asked while the bonnet was up if the most likely reason of it not working (a fuse) could be replaced to save
They always remember me. The work on my car was completed one hour ahead of the estimated time.
Additional parts had to be ordered to complete the repair which delayed completion and affected my schedule.
As above an efficient and pleasant service.
As always Liz gives a great smile and the service brilliant
all work carried out was clearly explained with recommendations of any work required in the future
Positives and negatives, Ann-Marie was very nice but the outcomes are what I am unhappy with+ more but not enough space to write about it
Good information prior to visit, Friendy driver took me home after I had checked the car in
Once the car got to Sydney the service was good for the car. Getting the problem solved and booked in would have been no more difficult than if I went to an alternative car manufacturer.
Wrong part ordered and fitted and if it wasn't for me questioning I would have been at risk of damaging the car so i have to go back to have correct parts fitted plus a new rear windscreen which also leaks and I'm told has to be re fitted?
Once the price match had been agreed all went smoothly.
Car was booked for a 90min, while you wait service. I noticed 40mins later that the car had not moved so I prompted the serv. team as to my expected departure time. I received the car back almost one hour after my expected departure time.
Staff are all friendly efficient and willing to help
car dropped off and serviced and cleaned same day
I would have given 5 stars but was slightly disappointed that I had to pay for new spark plugs when they had been replaced with the rebuilt engine only a few months earlier.
The technical team were unable to find any fault, but the front office service staff were very helpful.The heater problem is ongoing.
Took a little longer than expected.
I found Liz to be friendly, knowledgeable and very efficient. The work done on my car was completed in good time, so I am a happy customer.
The service advisor April gave me a warm welcome and did an excellent job.
very happy. enjoyed a coffee while you wait
No problems with the quality of work generally but nobody on service reception knows anything about car mechanics- e.g. I was advised that my oil level was too high. I was aware of this but it had been done by the dealership a few months previously.
Service was done promptly and professional
Work done as requested and in time. The service advisors are very good, eg April-Lilley. I did query the report on my last service which was an oil service. The car still tells me that an oil change is due in Feb 2019!
90 minute wait is brilliant for busy customers. Mainly Liz the service assistant was excellent and made the visit great.
Great service from staff all the way through, car was clean and tidy when I picked it up.
Just the wait with a 16 month old baby was abit tiring
All work completed within agreed timescales. Friendly staff.
they sorted out the problem for me ,although there was a glitch
I had an operation so I couldnt drive.The branch collected and delivered my care at no extra cost!
Process was easy, customer service was excellent. I wasn't left waiting like some other dealerships, who even though I had made appointments with them I was told that the person who I had the appointment with was with another customer
Every one was so helpful and polite and made us feel welcome not like other car dealerships were we have been made to feel like they just couldn't be bothered
understanding of my needs
Quicker than I expected the car to be ready, all paperwork sorted and nothing was too much trouble for them
Happy with all service
No complaints, hassle - free, whole transaction completed within a week.
The purchase was fine. However, I feel that the delivery and handover could have gone better. I have issues with my seats that are due to be replaced, but this should have been spotted at handover and the centre should not have released the vehicle.
Great experience receiving the car. Nice touch unveiling inside the dealership but surprised that receiving the car that was no welcome gift. Not even flowers for the wife. Would have made the experience perfect. Also surprised that the car had only
Great knowledge of car purchased , would return
All the staff were approachable, friendly etc.
Purchasing was fairly straight forward although we dealt with the business manager more than the sales person.Handover was OK but would have been nice to have received some flowers/wine especially during the Christmas period!
Great handover. Family came in to collect the car with me and all made a fuss of. My young daughter still talks about the car being unwrapped and how much better it was than having a new car delivered
I have never bought a new car,or signed up to a PCP deal so I wasnt sure what to expect but the experience with BMW has been so positive that I am actively recommending to friends and family.
BMW fans from start to finish
We where made to feel very important and valued
Made to feel welcome and staff were great
Ive dealt with Simon fir almost 10 years now and he had always done all he can to help and assist, very easy to deal with
Again great staff
Walked in on a Tuesday and walked away with a car on the Friday. Brilliant!
From the initial period to the end, I knew Simon and Paul were on hand to help answer any questions I had and made a lot of time for me. I can not fault the service at any stage.
Excellent customer service standard and very helpful.
Excellent staff,especially Simon very helpful.
Always feel looked after and car was presented in perfect condition.
Kept informed throughout process.
Have previously bought a car from this dealership and was treated very well by Duncan. Visiting with my husband was pleased to be treated as the driver/purchaser of the car which was not true at other dealerships.
I felt like a VIP it was a very enjoyable experiece from my first visit to the hand over of my new car
was kept informed throughout the process and of the expected delivery date. The day picking up the car was really good and the salesman, Simon, was great and answered everything i asked.
Staff is very pleasant and helpful.
everything went smoothly and i was well treated
Collecting my car from indoors really helped with my wheelchair.