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ABOUT Sytner Oldbury.

Find out more about what we do and our team.

Explore the dealership

Welcome to Sytner Oldbury BMW

From Car Sales to Servicing and repairs, our state-of-the-art dealership on the Wolverhampton Road, West Birmingham caters for all your BMW needs. Our staff in all departments are fully trained by BMW and thanks to their combined years of knowledge, we are able to offer our customers a service that is personal to their individual needs

Meet The Team

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Luke Phillips

Dealer Principal

Paul Walker

New Car Sales Manager

Joshua Insley

Sales Manager

Claire Kelland

Business Manager

Paul Russon

Business Manager

Sam Spiers

Business Manager

Shelley Connolly

Business Manager

Simon Tonks

Business Manager

Alexander Plant

Sales Executive

Anthony Dealey

Sales Executive

Bradley Cooper

Sales Executive

Chris Pugh

Sales Executive

David Rogers

Sales Executive

Duncan Plant

Sales Executive

Paul Kesington

Sales Executive

Peter Sanger

Sales Executive

Phil Cooper

Sales Executive

Richard Taylor

Sales Executive

Sam Shayler

Sales Executive

Shaun Davis

Sales Executive

Simon Warr

Sales Executive

Stuart Smith

Sales Executive

Tim Holmes

Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Liz Harrington was excellent and great at communication which is key. She had to work against a recall issue which was beyond her control with very little support or information from BMW itself. All credit to her.

Service

Customer service leaves a lot to be desired

Service

My dealings with Sytner Oldbury have always been good.

Service

The car was very poorly washed

Service

Failed to fix fault with car, informed me that I may have to pay an inspection fee even though the car was under warranty? after replacing a wheel under warranty previously then refused to replace other wheel that had same issue.

Service

No problems, started on time more importantly completed on time. Ann-Marie the service advisor again was friendly and very efficient and looked after us very well indeed

Service

Parking onsite was horrendous. I was told the service would be 2 hours - so I waited. It was more like 3. I received an email saying how was our service - I responded with the above points and heard nothing.

Service

Very good service from all the staff from start to finish, however not being able to get a courtesy car isn't good

Service

EXCELLENT SERVICE

Service

Excellent customer care from Liz and Mark

Service

Service was carried out as arranged in about 2.5 hrs which meant I was able to wait for the car.

Service

Car clunking after service. Emily was helpful and followed up several times which was excellent. Seems ok now. Service was less than quoted too!. Comfortable area to wait in & drinks available. biscuits would be a nice touch though. Volvo do...??

Service

Booking car in advance was easy and I was able to arrange on my choice of date. Video of car inspection was a nice touch and car was returned in an immaculate condition.

Service

Very helpful staff

Service

4 Stars because I had to wait in a long queue to drop and pick up my keys even though I had an appointment arranged for a specific time.

Service

Every member of staff I spoke to were extremely helpful and professional

Service

Great service team at Sytner Oldbury, sales could do with learning from them.

Service

Service adviser April Lilley very helpful.

Service

Request to pay for a service that I was advised was already covered

Service

Liz always provides excellent customer service & care I can rely on receiving a high standard of service

Service

Great service. Polite and helpful

Service

All ok but not able to update dashboard service info due to computer problem.

Service

i'm satisfied with the overall service. Staff there were very friendly. However, the engine oil was filled too high as indicated by the dashboard light. I would suggest everything should be properly checked before handing back cars to customers.

Service

How else could we score it? The dealership acted promptly to offer a replacement car whilst ours was being repaired in the bodyshop. Haven't decided whether to go to Sytner Birmingham in future. Does lightening strike twice?

Service

As good as nissan no better or worse

Service

Same experience as before. Terrible due to the mannerism of service staff.

Service

excellent service and staff

Service

Liz Harrington is so professional and always makes me feel like nothing is too much trouble

Service

I felt conned by staff

Service

Great service

Service

Service with a smile all the time.

Service

I only returned to Sytner for my service after being given a good offer which matched competitors price.

Service

Member of staff that dealt with me was good. Especially when rectifying incorrect information that had been given to me by the appointment booking staff

Service

Car was in for two whole days and the main problem I had taken it for has still not been rectified.

Service

Good customer service, given all the information I needed, and the work was done within the agreed time period.

Service

Leaking roof problem remains unresolved. In fact issue is worse in that it now leaks from both door pillars where prior to the visit it was just the drivers side.

Service

Bit expensive !

Service

very efficient

Service

still awaiting a price from the service team.

Service

Keep me updated all the time.

Service

It is always a pleasure dealing with Sytner Olbury service team, excellent

Service

My car was serviced as arranged. (Sytner-Oldbury) My cigarette lighter was not working so I informed the reception desk on arrival of this & asked while the bonnet was up if the most likely reason of it not working (a fuse) could be replaced to save

Service

They always remember me. The work on my car was completed one hour ahead of the estimated time.

Service

Additional parts had to be ordered to complete the repair which delayed completion and affected my schedule.

Service

Fully informed of what offers were available, great knowledge from Alex whom i completed the sale with. Did not feel pressurised unlike other car manufacturers. All questions were answered in full and clarified clearly

Sales

All my needs as a customer were met.

Sales

There is nothing I would have liked to have been done differently. I felt my custom was valued throughout and the level of service I received was beyond my expectations.

Sales

Very happy every thing explained at every step

Sales

Excellent customer service during both the purchase and delivery of the car

Sales

Nothing went wrong!

Sales

The only problem we had was parking as a recall was going on that day

Sales

from initial enquiry to delivery of my car, I was kept fully informed of the process. the whole experience was very pleasant

Sales

David grenville looked after us from start of purchase to pick up.

Sales

Very satisfied Paul Kensington the salesman was very helpful and made getting my new car a great experience.

Sales

They were all lovely and helpfull

Sales

Great people happy to help and full of knowledge

Sales

I was told my car would take 4 weeks approximately but I had my car orderd and deliver with a week and half, friendly staff and made to feel welcome

Sales

Everyone so friendly nothin was too much trouble

Sales

Best Motability experience

Sales

We've been with Motability for a long time and Paul Kensington has been by far the best person we've ever dealt with

Sales

The salesman (Paul Kensington ) was fantastic. I had rang around at least 5 other BMW garages and none of the salespeople I spoke to had the knowledge Paul had. All the staff were all very friendly every time I went in.

Sales

Told info every step of the way

Sales

Very professional and went the extra mile to support us through the transition of getting another car.

Sales

Process was easy, customer service was excellent. I wasn't left waiting like some other dealerships, who even though I had made appointments with them I was told that the person who I had the appointment with was with another customer

Sales

Every one was so helpful and polite and made us feel welcome not like other car dealerships were we have been made to feel like they just couldn't be bothered

Sales

understanding of my needs

Sales

Quicker than I expected the car to be ready, all paperwork sorted and nothing was too much trouble for them

Sales

Happy with all service

Sales

No complaints, hassle - free, whole transaction completed within a week.

Sales

The purchase was fine. However, I feel that the delivery and handover could have gone better. I have issues with my seats that are due to be replaced, but this should have been spotted at handover and the centre should not have released the vehicle.

Sales

Great experience receiving the car. Nice touch unveiling inside the dealership but surprised that receiving the car that was no welcome gift. Not even flowers for the wife. Would have made the experience perfect. Also surprised that the car had only

Sales

Great knowledge of car purchased , would return