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From Car Sales to Servicing and repairs, our state-of-the-art dealership on the Wolverhampton Road, West Birmingham caters for all your BMW needs. Our staff in all departments are fully trained by BMW and thanks to their combined years of knowledge, we are able to offer our customers a service that is personal to their individual needs
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I enjoyed my visit to BMW.
Was informed at each stage
Cannot be faulted.
The health check they carried on my car was not part of what they invited me for, but they did it for me for free and on top washed and polished the car before handing it to me.
Ollie was especially helpful with me and made the task of getting a not only my car sorted in a timely manner but also assisted in getting me a courtesy vehicle in the mean time Aswell.
Excellent customer service
Did my service an resolved an issue i had with my side mirror all in one day
There was nothing more you could have done,A great no fuss experience
Dan Thompson was exceptional dealing with us the first time we have decided to go ahead with a second vehicle with him due to his exceptional service.
Everything was well organised
Service was friendly and kept me updated with progress.
Customer service was brilliant also had great communication threw my car being checked in and out thanks to Suneel Bhutta and the repair team good job lads ??
Satisfied with the service l received
As expected. Professional.
Better than average experience
I was happy to see my car clean and shining.
Easy to deal with. Got job done quickly
Easy hand off
very good service
The only reason I didn't give a five is the brake fluid symbol keeps telling me I need to top up. I find this amusing as this was the reason I brought the car in to have the fluid changed. Even after re setting on computer it still comes on !
Kept informed during the process and staff were all friendly.
They went above and beyond to ensure everything was done as expected
Overall very good professional service.
Car delivered and returned on time to the price quoted
Great customer service
I've given you the school because the service I received from start to finish was excellent and if I can spoil you more I would BMW garage in Albury is the best BMW garage I've used and I've been dealing with BMW garage is for the last 10 years I'm s
I was kept up to date with progress
The staff were friendly and helpful and willing to go the extra mile to deliver the level of service they did. They made the whole experience pain free and memorable.
Again great service and explained everything what was done and may need doing.
There was a delay getting seen too, in the services dept, but when I finally was called the first thing the assistant did was to apologise and wavered the charge of the Loan car offered for the day. This demonstrated appreciation of me as a customer.
I'm always treated with respect, and I have many friends inside Sytner Oldbury..
Service is good . Slightly less attention given than previously but that's not a bad thing as before it was a little over the necessary.
efficient in reminding the booking been helpful when arriving at garage
The video in my email was a great addition to the service the service was done by Daniel Howell who talked me through everything on my car in great detail very pleased to watch that video.
I delt with Natascha Mcgovern for my service, I have for years, even at Sytner Birmingham and wouldn't use anyone else. So helpful, responsive, very professional and a pleasure to deal with!! She makes me feel like such a valued customer! THANK YOU!
Great guy and good service
Cannot fault the overall experience
Polite/courteous service and I was informed as to when the car would be ready. Informed of what service the car needed & the cost upfront. Also the video walk around of the car.
Car collected and returned promptly. Kept informed
Great service as always at Synter Oldbury.
Very happy with the process nad care
The professional approach puts Me at ease.
All the workforce were helpful and informative during the time my car was being serviced.
Once again even though my car was not clean they told me that anyway so I knew about it
Efficient service with good communication. Nice friendly team
Great staff more than helpful in these difficult times .
Car was turned around and ready for collection as advised.
As per the comments above I could not fault the service
Good service, friendly, easy to access from home. Found parking sufficient.
Very well manages by the team due to COVID-19.
Service advisor very good and efficient, my only criticism is the recall message keeps coming up on the car despite the recall been done.
Stephen Worton was brilliant.
I have to mention Oliver Huxtable as very professional customer service. 100 percent satisfaction. Thank you Oliver.
Very friendly service.
The day went easy for me and was very satisfied
Hassle free and friendly service
I was very pleased with the time flexibility extended to me by Liz Carman when I was collecting my vehicle
From beginning to end the car goes in & there are no hiccups
Great customer service.
Did the job properly and well
I was given the normal high quality service.
Good service and friendly
Every aspect of the visit was excellent. I'm not easy to please, I would except, so this is high praise from me
Polite ,communication was excellent
Efficient friendly and as above professional
Staff very friendly
As always an excellent experience and done on this occasion in very challenging times! Headed up by Natasha who kept me informed during the service and work.
Very warm welcome by Natascha
Fast and easy
Professional and courteous at all times with Customer focus and attention to detail
Service very good, however a slight issue with receiving the the invoice and MOT copies.
The service team have always been very friendly, able to answer any queries and always ensure the job is carried out efficiently and on time. Liz Cadman who has dealt with me on the last 3 visits is exceptional and always makes sure I am ok
Completely satisfied my service receptionist Natasha was very professional with an excellent manner and efficient
Everything went like clockwork
I was very satisfied with he service, It's a shame we don't get the car valet anymore
My car had an MOT and I was fully informed of the cost and information provided as to why my on board computer was saying I needed a service ( very happy to find out I didn't need a full service and only an MOT.
The customer services representative was very polite and positive in dealing with the accepting the car and ensuring I was kept informed during the process.
Dealt with my issue quickly
The service team member and technician were able to identify and solve the problem
Kept very well informed by Stephen Worton
It was an end-of-warranty checkup, MOT and brake fluid change all done to my satisfaction.
Great set up with the current pandemic loved the video explaining what to do upon arrival from
Excellent service, very helpful and polite.
Straight forward and service was excellent
again - no hassle on this occasion . despite COVID restrictions a very smooth operation courtesy car arrangements also very good
Friendly staff and they kept me informed while I waited for the work to be completed.
Usual, reliable, friendly service.
The person I dealt with was excellent and did well to recover from my initial poor experience.
Communication was maintained
I was not expecting to have my wheels swapped over. Fitting new in on a shorter day (Saturday) and delivering the dinner wheels to my house was an enormous help. Saved me a lot of time.
Good customer services and collected the vehicle after the service in promised time.
Fast friendly service as always. Oliver was very efficient too and very helpful
As previously stated
you did what you said you would do in the timescale that you advised to me
Smooth service with no issues
It was done very quickly and everything was explained very well.
The lad in charge kept me upto date with everything about the car
I have forgotten the name of the guy I have seen this time. He was very professional and helpful. Great service.
very efficient service
Good service and experience
Courteous, and helpful
The wait for my vehicle was too long I was originally told 14:00/15:00. Then I was asked to pick up at 1700 and it still wasn't ready. I was happy with Cameron who tried to sort out the issues
A faultless service from start to finish
Good communications. No issues and service was quality as expected.
Again the same reason as above
The process was relatively straightforward. The staff explained all aspects of the sale. The car was made available to collect on a day suitable for me
As Mr. Matt Wheeler took up my case, I am very satisfied and happy with his services.
The experience of purchasing a new car, including part exchanging my 3 series was made very stress free by the professional but friendly service provided by Kerry Botta , business exec. and Dan Magillan , Saked Exec at Sytner, Oldbury.
I have used Sytner Oldbury for many years and always get really good service.
Sales team and staff
The experience was positive,
Car was in immaculate condition on collection, very quick handover process. All staff were friendly and helpful on arrival. Simon did make the process incredibly easy on collection and was very helpful when showing the cars features to me.
I was looked after brilliantly. Really good staff.
great service from Matt Wheeler, Simon Tonks and Chris Cutler, stunning vehicle.
Stuart Allsop acted as the Sales lead and his support and engagement throughout was exceptional. At no stage was he pushy it was a collabrative process and this was key to my decision.
Went out of their way to help
Very clear and instructed also followed covid restrictions with distancing and car was immaculate
My latest car was ordered and purchased through the strange times of Covid. My sales person, Kerrie Botta, at Oldbury Sytner was brilliant though and still made the process special. She was amazing, always kept me up to date and a credit to BMW.
I was kept updated all the way through to handover
Very good communication despite being in lockdown and unable to visit dealer.
Individual attention by named contact throughout, responsive and well-informed
Very good service from a Stewart Allsop and Simon Tonks
Was quite strange to pick up new car but due to current pandemic again was very proffessional
Stuart Allsop and Simon Tonks made it easy and where very helpful
Friendly and polite staff, Explained everything clearly.
They did everything fantastic
Great experience up until buying the car. Not so great now- emails and calls are not being responded to and we are having to chase
Professional, friendly and supportive staff.
On the whole because of our ongoing circumstances it was dealt with efficiently and to the best of their ability.
Considering the circumstances it was a fairly easy process. The loss of drive away insurance cover caused me a problem but this couldn't be resolved a local level