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From Car Sales to Servicing and repairs, our state-of-the-art dealership on the Wolverhampton Road, West Birmingham caters for all your BMW needs. Our staff in all departments are fully trained by BMW and thanks to their combined years of knowledge, we are able to offer our customers a service that is personal to their individual needs
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Again because April always kept me in the loop of what was going on and I felt as she valued me as a customer.
Extremely satisfied. The video giving details of the service was excellent
Again, just the wait really. But, as the Birmingham branch closed down, I can imagine, as the next closest branch, you're receiving more and more customers.
Took time to convince first service contact (more training - but very nice man) that my vehicle has 'Service Package' which concerned me a little. Uncomfortable first minute or so. After that all service was superb 9
OLLY was more interested in telling me that my car has had a SAFETY CHECK ? I had only done about 30 mile since I purchased it from SYTNER 2 WEEKS AGO ????
No hassle Excellent customer service. Impressed by the safety check video.
Again the price is the issue.
Ordered new tyres based on MOT failure. went back next day and wrong tyres had been delivered . Not dealerships fault but inconvenient non the less
I don't believe my car was treated with the care that I expect from BMW. I asked why my car was parked for a period of time in a nearby town for in excess of 15 minutes and was told that it was because the technician needed to make a call.
Unfortunately, I took the option of the
all done as should be in quick time
staff very helpful and friendly
Never been in Oldury and certainly never BMW Oldury, however I am happy to help with CSI target ??
The communications between yourselves and I was excellent, enjoyed the video of a detailed view of potential issues for the future
The failure of the part that needed replacing is quite simply not wear and tear and is an obvious failure of the component. And the repair wasn't even done properly, meaning I now have to lose more time off work to get it fixed. Simply poor.
Very good customer experience at Sytner Oldbury. Looks great and lots of space to work whilst waiting.
I asked for a replacement wiper blade, this was not done due to no stock. I need to call back in, that's just a little frustration. I will do this when I have time. I was made aware it may not get done at the visit.
I was made to wait all day without knowing what was going on !!! I had to incur two days Uber expenses, there was too much uncertainty, which was the first time I experienced such a service from BMW
They did everything they could to help me
Damaged car, failed to action in over a month, no calls returned, really poor.
NATASHA WAS EXCELLENT. WHEN BOOKING I WAS OFFERED A WAIT SERVICE OF 90 MINUTES.BUT AS SOON AS NATASHA DISCOVERED IT WAS A FULL SERVICE THE WAIT WAS ACTUALLY CLOSER 3 HOURS. NO PROBLEM BUT I WOULD HAVE APPRECIATED BEING INFORMED WHEN BOOKING.
Service appeared to be carried out efficiently and to my satisfaction.
Made very welcome and assured on the car I wanted .
looked after fine
Work was undertaken in time advised and waiting in comfortable surrounding. Video of the inspection is a useful addition.
Very happy, as the job done on the same day as promised.
I just bought the car almost one month and got the issue. However, you took the vehicle health check and repair but I suspected that did the car get health check before I buy it ?
2 days for a tyre swap and brake fluid change!
The car was kept overnight without me being asked. It was not a problem this time, but it may be in the future.
Long wait regardless of the time booked for an appointment. They require more careful approach to the customers' queries. If there's a genuine problem with a tyre they cannot just report that nothing's they could find.
I was able to work in the garage whilst waiting for the service to be completed.
My experience was completely stress free and I was totally satisfied with my car after the service.
Its what im used to after dealing with BMW over the past years
Fully satisfied with service
A fault warning continues to intermitently flash during cold starts "transmission p may be at fault" After several diagnostic tests no solution has been found as I have been informed the fault needs to engage for a longer period.
The video of the check up was unexpected but very welcome. The car came back clean and ahead of expected time
Answered all my questions about times for service and pick up which were all adhered to
Felt like I was rushed through the garage, given poor service in comparison to other customers, not made to feel welcome and full details not explained to me on what had been done to my car
From the time I contacted the Service Dept I received excellent customer service and the man I dealt with when I dropped my car off (Josh) was very pleasant and helpful, he was also very good at keeping me updated with the progress of my vehicle.
Great customer service
Poor service after ringing on original date some one said car would be picked up but after no one attended I rang back and was told they hadn't confirmed it with me for pick up. After wasting day off waiting someone turned up 2 hours after slot
I was dealt with in a timely polite manner.
You need more staff at service desk. Saturday morning there was two. It took approx 30 min to get serve. Was told you check in with receptionist when you walk in not had to do that before.
An apauling job of car was and valet after service and MOT. Had to go to another BMW retailer as they wouldn't allow me to use the services that I've purchased through BMW (tyre insurance)
Everything was handled to my satisfaction
booked car sytner bham via connect - on arrival dealership found closed down-no apology.with transfer business bham to oldbury sytner spare key lost.been chasing 2 months now.car booked in for noise ,fault not diagnosed initially,worn wheel bearing
I was very disappointed with the service from this branch, I ll never like to book my vehicle at this dealership again. I Made several phone calls just to get updates if the car would be ready within advised time scale . Very poor service.
Yes thank you so much too all the staff all very professional
There was no follow up, just handed a piece of paper and said cars outside. No discussion. The paperwork had details that were not even correct. Again, unprofessional.
They was very helpful, saw me straight away told me what they was planning to do with my car and was friendly. The show room is nice and has a nice selection of vehicles.
I didn't receive the premium service I was expecting from a premium brand
Richard sold me the car in 30 mins and that explains it all.
The car was serviced ,I received a video of my car being inspected to reassure me and a follow up call was made to check that I was satisfied
Staff are always willing to go the extra mlie
Poor customer service.
service history and brake pads warning not reset. Made second visit a week later to be done only to be told front brake pad warning could not be reset, even though report says 8mm brake pad left and brakes were fine. Now have warning permanently on.
Service done in line with expectations
General poor communication, while the service was problem free, a fault meant that my car had to stay with the dealer longer. No date was given for when my car would be repaired. When repaired, there was complete inflexibility with the getting my car
Natasha was great, very knowledgable and approachable, a credit to your company. She made me feel welcome and kept me up to speed with the progress. She even found me somewhere to work privately on confidentially documents. Thank you.
Not had the service yet it's due in just over 1000 miles
I had bought my new BMW on 30/8/19. When I picked it up the sunvisor was broken, part of the seat leather was hanging off & the car was manufactured with the wrong front bumper trim & part of it missing! Only the sunvisor was sorted at this visit!?
Everything went according to plan and delivered
friendly staff - a courtesy car was provided. I did request automatic and was assured one would be available, as I had booked the service approx 5 weeks before it was due,but was provided with a manual vehicle - not impressed - otherwise all good.
I was satisfied with the speed with which my error message was cleared and the car returned to me. I am far from happy with the cause of the error message, the potential resulting situation and the original mis-information over what caused the error.
It has been very good but not quite perfect.
Very happy with the booking process for my service. Dealt with efficiently and courteously on arrival. Car also ready in good time-BUT car computer not reset. It still states that service is overdue, and car requires engine oil change.
Oliver from the service department Oldbury was very helpful and polite.
Can't fault the first class service I received from both Natascha and the technician who carried out the service and a quick check the following day.
Was told hour and half and was done in 15 mins..very very happy
April did everything she could to make sure I got the car back right and on time.
Book with SYTNER OLDBURY, it was one day service no courtesy car to use. The work took two days. I had to cancel all the appointment. Really bad service. Why people spent more money buying BMW, because quality and service, I don't get both
As per above. I was also advised that due to health & safety customers cannot make their own drinks. Weird as plenty of customers made their own drinks not just myself. Stop worrying about customers making drinks and just keep to your word.
Service took 3hours instead of 1 1/2 My wife was left stranded at Asda and the valet wasn't very good either just a quick wipe over
Made to feel welcome supplied a video of everything that took place
Service staff were efficient and vehicle was ready when stated and I was given a full report both verbally and written on completion. Any queries I had were answered.
I only popped in there as the colour of the x2 i was looking at was on the forecourt and my wife pointed it out. As i was looking at it your rep Tim came over and asked if I would like to look in the car.
Due to the car wash
April kept me updated with my vehicle and sorted everything out
Car not washed as initially stated
car was not ready for at the agreed time therefore i had to collect it the following day
Made to feel welcome and well looked after, making the whole experience pleasurable instead of a chore.
Arrived at exact time was in and out within an hour
Was received really well !! Very professional sales team ! No rush service and was given lot of time to explore!!
Everything went very smoothly
addam sattar was very professional and made it a pleasure to deal with you as was evey one i had contact with
Every one that dealt with me was very honest some car company take you for a ride
Delivery times changed on a daily basis then car was not spec thst was ordered although to be fair Sytner they reimbursed difference although I would of rather had spec I wanted
Really professional knowledgable chap who delivered the car to my home which was fantastic. Paperwork was straightforward completed via email. Minus one star as arranged for a test drive, appt made but when we arrived no appt in the diary.
Because it was Completely satisfied
Perfect service, no complaints at all. The "unveiling" of the car for my partner made it special - Gary the Salesman was great !
There was confusion over the 7 day insurance which wasn't in the end available to me due to the value of the car which meant a delay in picking the car up. On the day of pick up we were left for 10 minutes, not offered coffee and just left
I'm always satisfied, so I always leave happy. Thanks to Sam for helping me pick my new car, I love it so thanks again
Staff were friendly, helpful, knowledgable and professional.
I got what I wanted with the help of good team in BMW Sytner in oldbury thanks to Addam and Simon cheers guys
Daniel Griffiths was very welcoming and knowledgable
Salesperson came across as genuine and honest.
Both Daniel and Simon were extremely helpful and didn't try to pressure me in any way at all
The BMW centre and the sales personel handled all my enquiries very well
Everything was and still is spot on
Pleased with the whole of the process and staff interactions during this purchase including aftersales.
Sales guy Simon Warr was a pleasure to deal with and would use him again for our continued business with BMW. IAN FAULKNER at sytner Braids Road was a major factor in making it an amazing purchase, everything he did was PERFECT A+ great person.
Addam and Simon were excellent and went the extra mile to make sure I was happy. Couldn't fault the level of service. There was clearly care taken to ensure things ran smoothly.
The sales executive and business manager were attentive and made us feel like valued customers. Very different experience to other brands.
Tim was fantastic
Simon Tonks, Simon Warr and Shelley Long's combined customer service skills, product knowledge and them knowing what I needed more than I did
Superb customer experience - please see my response to question one regarding Sam and the BMW team.
Chris Cutler who was dealing with our sale was unfortunately away at training at the time of delivery. Everything went alright except that it would have been even better I am sure if Chris had been around! Excellent salesman and a thorough gentleman!
The centre staff were warm and welcoming.
Simon Warr and the team at Oldbury were fantastic
clean tidy / smart / efficient
The car was unveiled in a way that made the experience very exciting and pleasurable. The features of the car were explained clearly enabling us to enjoy it from the outset.
from the moment I walked into the showroom to moment I drove off from the showroom with my new vehicle, the level of service I received was of the highest standard. Dan Griffiths, Paul Walker and SimonTonks all very professional .
Excellent customer service.
I knew the product was good having had one before but I like whom I can engage with and deal with efficiently and professionally and Sam and Shelley provided this
Brilliant they treated me well
At every point they were doing what they could to get the right car for me. Once the decision had been made then good communication was maintained throughout the time of the purchase.
It was the easiest car purchase I have ever made and quite frankly the best car I have ever bought
All parts of the process were as hoped for. Sam Shaylor (Sales) and Simon (Business Manager) were attentive, knowledgeable and provided an excellent customer experience