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ABOUT Sytner Oldbury.

Find out more about what we do and our team.

Explore the dealership

Welcome to Sytner Oldbury BMW

From Car Sales to Servicing and repairs, our state-of-the-art dealership on the Wolverhampton Road, West Birmingham caters for all your BMW needs. Our staff in all departments are fully trained by BMW and thanks to their combined years of knowledge, we are able to offer our customers a service that is personal to their individual needs

Meet The Team

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Luke Phillips

Dealer Principal

Paul Walker

New Car Sales Manager

Joshua Insley

Sales Manager

Claire Kelland

Business Manager

Paul Russon

Business Manager

Sam Spiers

Business Manager

Shelley Connolly

Business Manager

Simon Tonks

Business Manager

Alexander Plant

Sales Executive

Anthony Dealey

Sales Executive

Bradley Cooper

Sales Executive

Chris Pugh

Sales Executive

David Rogers

Sales Executive

Duncan Plant

Sales Executive

Paul Kesington

Sales Executive

Peter Sanger

Sales Executive

Phil Cooper

Sales Executive

Richard Taylor

Sales Executive

Sam Shayler

Sales Executive

Shaun Davis

Sales Executive

Simon Warr

Sales Executive

Stuart Smith

Sales Executive

Tim Holmes

Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

See above but contact experience fine

Service

They offered a very satisfactory solution to a small problem under warranty and carried it out as and when promised.

Service

Friendly prompt service

Service

I've had an on going issue with my vehicle, it's been back to this centre multiple time, each time having to wait a month for courtesy car, very frustrating!

Service

First class service

Service

A good service, all that was required was done to expected standard.

Service

As above

Service

You just did what you said you would, at the price quote, and in the time you said

Service

I called Oldbury, was informed very busy can i take to another dealer??I called BMW emergency service, they took my car to Oldbury, I had to organise a replacement, didn't receive one until the next day.

Service

Easy to book for the appointment.Dicussed what services needed

Service

Efficient and communicative.

Service

Excellent service

Service

Having arrived at Sytner Oldbury I was greeted by a member of staff and my car was immediately taken to the workshop and serviced while I was seated and offered coffee and given updates to the progress of the cars service excellent

Service

Everything was straight forward and no hidden extras

Service

The service staff at Oldbury are always very professional and focused on customer service.

Service

All good. Did what you said you were going to do and gave me good feed back.

Service

Fell down slightly at the end. Phil Cooper my salesman excellent as usual service department good Issue was when I received a phone call to collect at 5.50pm to say car was ready I could not get back quick enough to satisfy the lady calling. Very off

Service

Everything I asked for was done with no questions asked, even through the car was not due a major service for another 3-5k miles. All problems with the car were covered by warranty and even some I did not think would be.

Service

Very friendly

Service

Everything was very easy. Nothing is too much trouble for the staff and you never feel rushed during the handover or collection process, even during busy periods.

Service

Friendly, approachable and knowledgable staff.

Service

Very good

Service

Quick and very professional

Service

Fantastic place, really looked after.

Service

All was well with the work I had done. However, I was a little disappointed when I returned to my car, to find three dirty finger marks on the passenger seat This was wiped off by a member of staff but I feel that this could be easily avoided.

Service

Customer advisor I had was great was quick and didn’t leave me waiting

Service

Service was seamless, from been greeted on the car park to seeing the service advisor.

Service

thee lady (April) I dealt with seemed to go out of her way to assist me in trying to sort out how my car was damaged

Service

ALWAYS SORTED MY PROBLEMS IN THE MOST APPROPRIATE TIME

Service

As above car was dirty inside

Service

Appalling, whilst the service agent was very nice paying for work which clearly has not been done correctly is disappointing

Service

QUALITY

Service

good

Service

Anne Marie kept me updated throughout the day and made sure I got my car back in time.

Service

I normally use Sytener in Birmingham this time it went to Oldbury. Poor communications, had to chase for updates and delivery times, car came back partially washed, with oil stains on drivers mat.

Service

Good service from personnel but no coffee offered!

Service

see previous comments

Service

Well deserved by hard working staff

Service

My experience has been a disaster from start to finish, even I have raised my concerns with the so called service management team

Service

personal and friendly service

Service

Quick and efficient

Service

again high end customer care.

Service

As usual great service offered well looked after

Service

Not too long to wait

Service

My car was sent back repaired fully and presented to me in immaculate condition

Service

with advance notice I always achieve a courtesy car

Service

I was treated as I would treat anyone I deal with , cannot ask for more

Service

No problems at all

Service

April was very efficient and could not have been more helpful.

Service

Anne Marie & Gemma excellent. Dashboard rattle resolved, but numerous trim damage could have been avoided if extra care taken. Now sorted (albeit few minor marks remain). Should ask for resolution but feel they may see me as being too 'anal'

Service

When car returned the clock time was wrong (10mins out which I didn't realise and impacted upon a meeting), radio stations wiped, boot no longer open on its own from key fob (now have to open all doors before can open boot).

Service

All happened as planned

Service

Friendly helpful and professional

Service

Ann Marie was brilliant and did her utmost to act on my requests. However, someone else not connected with her was I felt not as helpful. Also I didn’t think the valet that’s normally done after a service/following repairs was not up to scratch

Service

No issued at all

Service

Brilliant you are looked after from start to finish

Service

Polite and courteous. Parking on site is a nightmare!

Service

Great service although it’s been in three times now for a software update in 6 months!

Service

Very satisfied, April delt with everything in a quick and professional manner

Service

You are incapable of assimilating the fact this is my vehicle not my wife's. All updates go to her phone and even this email request was headed Mrs Davies rather than Dr Davies. Too long for a courtesy car then inconvenient to swop to a hire car.

Service

Service desk very helpful, car was booked in and work was carried out to satisfaction.

Service

Good service

Service

As aboveLimited customer serviceshowroom was very cold. Aircon was on far too low, staff were in fleeces, but customers were shivering. Not good if you are trying to work also as I was

Service

Anne Marie looked after me while the car was being serviced. There was an issue with the service record book which I left on the passenger seat for it to be filled in. It was not completed so I will return it for detail to be added.

Service

Been coming to Sytner over 20 years always had excellent service

Service

Booked on line easily but later needed to amend which was handled by Sytner Olbury with no fuss. Everything delivered to plan with no significant delay in drop off or pick up.

Service

good service and good customer service including transport back home

Service

offered a lift to work to save me waiting around, dealt with quickly & efficiently

Service

By and large Sytner have given me good service and kept me informed, with only a couple of instances where I felt they might have done better.

Service

The service was carried out quickly and efficiently however it was difficult to get an appointment in the first place, the car was cleaned on the outside only & I asked for a quote on alloy wheel repair and I have had no contact since

Service

They made me very welcome. They put a lot of time into ensuring I found the right car, had it protected with the right products, and were comfortable with everything around the purchase.They even made the handover very special. Great job done!!!

Sales

Anthony Dealey was outstanding from start to finish

Sales

Because I really like the car and I am completely satisfied with it

Sales

All staff where courteous and friendly. Showroom was lovely. Coffee was very much appreciated. Toilets could have been in a 5* hotel.

Sales

Friendly and helpful staff

Sales

Paul kept me updated throughout and even came to my home to value my part exchange due to my mobility difficulties

Sales

It was seamless

Sales

Highly recommend BMW Oldbury Sam was very helpful excellent service

Sales

I know what to expect from the start . Straight forward and up front

Sales

Good attention to detail and I felt valued as a customer. They worked hard to find the best option for me

Sales

We’re a had the car from ,ever one was helpfull and polite

Sales

Everyone was friendly and helpful

Sales

Already explained.

Sales

Friendly helpful sales people

Sales

world class service, the experience was enjoyable and I would recommend to anyone.

Sales

Very polite and welcoming staff, and friendly. Made to feel very comfortable.

Sales

From Sales to service , Sytner BMW in Oldbury have a great team

Sales

Staff were very friendly and keen to ensure I got the right car and the right deal for myself. I will definitely be look to Sytner Oldbury when my wife comes to change her car in 18 months time.

Sales

Salesman was excellent

Sales

The sales staff I dealt with could not have more friendly or helpful

Sales

good advice

Sales

BMW sales team helpful and knowledgeable

Sales

As explained earlier we’ll looked after at dealership every thing explained

Sales

Nothing more the dealer (Sytner Oldbury) could have done.

Sales

The BMW Centre we used were more caring plus the Sales Executive Mr Alex Plant was really helpful.

Sales

great service good knowledge of the car i bought

Sales

Completely satisfied in the way the purchase & collection of the car was handled & Alex Plant was extremely helpful & professional

Sales

The salesman was not pushy and left me to make my own decisions. However, he answered my questions in detail and was most patient with me.

Sales

No problems at all and completed very quickly

Sales

Dave was very helpful and made the car purchase very easy. took the time to show me all the controls and set up the car speaker system. The unveiling of the car was a nice touch.