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From Car Sales to Servicing and repairs, our state-of-the-art dealership on the Wolverhampton Road, West Birmingham caters for all your BMW needs. Our staff in all departments are fully trained by BMW and thanks to their combined years of knowledge, we are able to offer our customers a service that is personal to their individual needs
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Very good service Claire kept me updated all through the day
Easy process everyone was polite and courteous
Couldn't fault anything made to be welcomed,staff very friendly and overall conduct service professional
Nothing to find fault with dealt with in a friendly manner.
Claire kept me informed at every stage of the repair. Driver who collected my car was polite and respectful of my disability Driver who returned my car was also polite
Excellent attention by staff.
I was looked after very well,good organisation
Dealing directly with Sytner Oldbury was an extremely pleasant experience. In particular, Tasha McGovern excelled in the service provided!!!
No queries to address
As stated before. Very impressed with everything!
Very slick customer service. But hard to find a number to call them on.
No reason to fault any part of the process.
Tim Holmes, Steve Worton and Sunil are an asset to your organisation, amazing customer service.
They did nothing wrong
Delivered as promised
Made to feel welcome. It was a safe and friendly environment during this pandemic. The excellent video information about my car's condition was much appreciated.
I arrived on time and my vehicle was immediately dealt with. The staff were attentive and made sure I had tea etc while waiting. Car was cleaned before handing back to me. It's the little details.
Great customer care by Oliver.
Again I'm always happy when Sytner Oldbury work on my car because they fully communicate with you and are honest and direct rather than other dealerships who are not.
Job dealt with efficiently
The car looked brand new when it came out.
Always give a great service, friendly and great customer service.
Helpful and good service
Thorough , good communication ,
Bmw were great service
Service was very good
Olly ensured I received the service I requested and kept me informed at all times. Also, price was reasonable
This is because I had got the car on time
All done very punctually and pleasant
High Standard of customer care shown at Oldbury Sytner. I have confidence my car is in safe hands.
I have an intermittent technical fault which is hopefully now corrected.
I find the service advisors to be very helpful and professional. My service experiences has always been a very good ??.
Urgent request was serviced. All questions answered and the car back on the road after 7 days. Warranty was also a good purchase. Reasonable price for peace of mind
never get a problem
Friendly and efficient staff from meet and greet at reception through to being shown to waiting area , coffee facility and through to person who was dealing with my issue, who was very professional and and welcoming.
As a returning customer I did have a slight problem but it was dealt with efficiently by April lily
Car came back like new.
Was asked several questions regarding what we would be using the car for, what features we were looking for. Made picking my new car so much easier. I've also used this center to have my current car serviced and again fantastic service.
They explained what had been done to the car and what to keep an eye on . The car was ready to drive away in the time they quoted. The car was clean and presentable. The staff were polite and friendly. Overall it was a satisfactory experience
The great customer service I received from Suneel. Communication was efficient
great experience , quick service
Friendly staff car was as expected
I enjoyed my visit to BMW.
Was informed at each stage
The health check they carried on my car was not part of what they invited me for, but they did it for me for free and on top washed and polished the car before handing it to me.
Cannot be faulted.
Ollie was especially helpful with me and made the task of getting a not only my car sorted in a timely manner but also assisted in getting me a courtesy vehicle in the mean time Aswell.
Did my service an resolved an issue i had with my side mirror all in one day
Excellent customer service
There was nothing more you could have done,A great no fuss experience
Everything was well organised
Dan Thompson was exceptional dealing with us the first time we have decided to go ahead with a second vehicle with him due to his exceptional service.
Service was friendly and kept me updated with progress.
Customer service was brilliant also had great communication threw my car being checked in and out thanks to Suneel Bhutta and the repair team good job lads ??
Better than average experience
Satisfied with the service l received
I was happy to see my car clean and shining.
As expected. Professional.
Easy to deal with. Got job done quickly
very good service
Easy hand off
The only reason I didn't give a five is the brake fluid symbol keeps telling me I need to top up. I find this amusing as this was the reason I brought the car in to have the fluid changed. Even after re setting on computer it still comes on !
They went above and beyond to ensure everything was done as expected
Kept informed during the process and staff were all friendly.
Overall very good professional service.
Car delivered and returned on time to the price quoted
I've given you the school because the service I received from start to finish was excellent and if I can spoil you more I would BMW garage in Albury is the best BMW garage I've used and I've been dealing with BMW garage is for the last 10 years I'm s
Great customer service
The staff were friendly and helpful and willing to go the extra mile to deliver the level of service they did. They made the whole experience pain free and memorable.
I was kept up to date with progress
Again great service and explained everything what was done and may need doing.
There was a delay getting seen too, in the services dept, but when I finally was called the first thing the assistant did was to apologise and wavered the charge of the Loan car offered for the day. This demonstrated appreciation of me as a customer.
I'm always treated with respect, and I have many friends inside Sytner Oldbury..
Service is good . Slightly less attention given than previously but that's not a bad thing as before it was a little over the necessary.
efficient in reminding the booking been helpful when arriving at garage
The video in my email was a great addition to the service the service was done by Daniel Howell who talked me through everything on my car in great detail very pleased to watch that video.
I delt with Natascha Mcgovern for my service, I have for years, even at Sytner Birmingham and wouldn't use anyone else. So helpful, responsive, very professional and a pleasure to deal with!! She makes me feel like such a valued customer! THANK YOU!
Great guy and good service
Great service as always at Synter Oldbury.
Polite/courteous service and I was informed as to when the car would be ready. Informed of what service the car needed & the cost upfront. Also the video walk around of the car.
Cannot fault the overall experience
Car collected and returned promptly. Kept informed
Very happy with the process nad care
The professional approach puts Me at ease.
All the workforce were helpful and informative during the time my car was being serviced.
Once again even though my car was not clean they told me that anyway so I knew about it
Efficient service with good communication. Nice friendly team
As per the comments above I could not fault the service
Great staff more than helpful in these difficult times .
Good service, friendly, easy to access from home. Found parking sufficient.
Car was turned around and ready for collection as advised.
Very well manages by the team due to COVID-19.
Service advisor very good and efficient, my only criticism is the recall message keeps coming up on the car despite the recall been done.
Superb team with Mel and Dan Thompson
Friendly staff, didn't ever have to wait around.
Easy and Friendly service.
Everyone was approachable, friendly & completely COVID safe.
Covid safe environment. Helpful knowledgeable staff
Very pleasant people to deal with
Great customer service and made to feel very welcome.
Matt & Simon were amazing throughout and made the whole experience a great one.
Very welcoming and informed about the cars and options available. Worked quickly and very pleased with the outcome.
Treated with respect & focus during the final sign-off of the car
The process was relatively straightforward. The staff explained all aspects of the sale. The car was made available to collect on a day suitable for me
As Mr. Matt Wheeler took up my case, I am very satisfied and happy with his services.
The experience of purchasing a new car, including part exchanging my 3 series was made very stress free by the professional but friendly service provided by Kerry Botta , business exec. and Dan Magillan , Saked Exec at Sytner, Oldbury.
I have used Sytner Oldbury for many years and always get really good service.
Sales team and staff
The experience was positive,
Car was in immaculate condition on collection, very quick handover process. All staff were friendly and helpful on arrival. Simon did make the process incredibly easy on collection and was very helpful when showing the cars features to me.
I was looked after brilliantly. Really good staff.
great service from Matt Wheeler, Simon Tonks and Chris Cutler, stunning vehicle.
Stuart Allsop acted as the Sales lead and his support and engagement throughout was exceptional. At no stage was he pushy it was a collabrative process and this was key to my decision.
Went out of their way to help
I was kept updated all the way through to handover
Very clear and instructed also followed covid restrictions with distancing and car was immaculate
My latest car was ordered and purchased through the strange times of Covid. My sales person, Kerrie Botta, at Oldbury Sytner was brilliant though and still made the process special. She was amazing, always kept me up to date and a credit to BMW.
Very good communication despite being in lockdown and unable to visit dealer.
Individual attention by named contact throughout, responsive and well-informed
Very good service from a Stewart Allsop and Simon Tonks