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From Car Sales to Servicing and repairs, our state-of-the-art dealership on the Wolverhampton Road, West Birmingham caters for all your BMW needs. Our staff in all departments are fully trained by BMW and thanks to their combined years of knowledge, we are able to offer our customers a service that is personal to their individual needs
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I have forgotten the name of the guy I have seen this time. He was very professional and helpful. Great service.
Good service and experience
Smooth service with no issues
It was done very quickly and everything was explained very well.
you did what you said you would do in the timescale that you advised to me
The lad in charge kept me upto date with everything about the car
very efficient service
The wait for my vehicle was too long I was originally told 14:00/15:00. Then I was asked to pick up at 1700 and it still wasn't ready. I was happy with Cameron who tried to sort out the issues
Courteous, and helpful
Good communications. No issues and service was quality as expected.
A faultless service from start to finish
Again the same reason as above
I was dealt with promptly and was reassure by the staff, so professional and I was made to feel important. Was kept up to date on the progress of my car by phone and email. I can't fault the team.
Love the way BMW video all round the car While the service is carried out , Love the health check
All work requested was satisfactorily done
The Alarm was fixed in a very fast and efficient manner
Friendly and polite staff. Showroom operated a one way system because of Covid so felt safe. Video sent after the service which was new for me. Audio on this video was abit unclear however.
Very welcoming and great atmosphere even considering the current covid situation. I also asked for an MOT to be carried out even though I had forgot to book it in. They sorted that no problem which saved me re booking it.
As above Suneel Bhutta 5* will always ask for him in future
The information and updates I received were very good
Everything done efficiently and effectively. Covid protection was very good. Very pleasant and helpful staff which I appreciated as I'd just lost my Mum and was feeling very vulnerable.
Great communication and follow up service.
The car is always available back to me when I require it - this is vital
Very good customer service, just disappointing that I had to take it in to the service department after only having the vehicle for 3 months. Always helpful.
My family have always been fortunate to have Liz as our advisor and she always has been honest reliable and supportive.
Friendly reception staff and efficient technician staff on my recent visit
Polite efficient and friendly
Service took longer than expected and courtesy car was provided to ensure I was inconvenienced
Good customer service
Always welcoming great customer service
Smooth drop off, kept informed during the visit, picked up same day. Great service advisor.
Steve's' service throughout!!
Having thought there was a problem with the x5, the team assured me there wasn't....and I wasn't charged for their time. Very impressed
Was treated very nicely by the staff working their. Also they kept me updated regularly.
As above, nothing extra to add.
first class service as always at sytner oldbury
All round good service.
Very efficient friendly service.
Fantastic. From the breakdown event to handover of the card all complete as really good. Suneel Bhutta was an absolute credit to the business.
Kept well informed.
Friendly staff and the work was completed to a high standard.
I was treated very well throughout COVID measures are very well executed
Ollie kept me up to date with my vehicle and got it back to me as promised will like to say a big thank you to him
very helpful and professional everything was done within time given.
Friendly knowledgeable staff
Great customer services by Sunny Bhutta, vehicle was serviced on time and I received a detailed vehicle check video by Alec Jowett. Premises was covid secure, keep up the good work!
Very professional staff. All the work that had to be done on the car was explained. The video of the work carried out by your mechanic was extremely well done and the explanation of the what had been done, was again very professional.
Under the current situation I was satisfied.
Excellent service from Sanjay, kept me informed throughout the day
The service advisor was very helpful and very efficient to me
Everybody was very helpful
Great service and customer experience
Yes thay were great all round and my car came back clean which in my book is a double plus thank you
The job was done quickly and well, and another problem was sorted out.
My car was serviced and returned on time.
Were completely satisfied with the service experience
As previously. Works were completed as per the expectations.
Service completed on time
Everything was clearly presented and communicated.
Great sales service despite Covid implications. Made to feel a valued customer.
Just a very good experience
job was completed in under the 90 minute quoted time.
Easy to arrange and completed on schedule as promised
COVID PRECAUTIONS EXCELLENT. STAFF COURTEOUS , HELPFUL AND EFFICIENT. I APPRECIATE THE PERSONAL TOUCH
The team at Sytner Oldbury are always great to deal with.
On the whole because of our ongoing circumstances it was dealt with efficiently and to the best of their ability.
Considering the circumstances it was a fairly easy process. The loss of drive away insurance cover caused me a problem but this couldn't be resolved a local level
very good all went well in a timley manner
Very satisfied throughout also during pick up from Sytner Oldbury can't remember the name of the member of staff on the day of pick up but i received excellent service could not fault it
We got given the car on the day in a timely manner and quite smoothly
I am very satisfied with all aspects of the sale
Very helpful 5 star
Excellent service throughout especially when fetching the vehicle the lads where friendly and a credit to bmw Mat wheeler , and Chris Thanks lads
The answer sums up my satisfaction so no Need for more words
2nd car in a week, just simple.
Heavy snow when collecting car. Members of your staff - Matt Wheeler and Chris drove car home for me which was MUCH appreciated !
Matt was very professional and informative
Matt Wheeler and his colleagues all dealt with me with great professionalism, enthusiasm and courtesy
Under the circumstances and the constraints that everyone has had to operate during 2020 I consider that I was very satisfied with the purchasing experience at my local BMW centre.
Was of very high standard
Special mention to Dan McGillen who accommodated my requests and patiently explained the queries I raised.
Felt really special and the sales team made it an occasion
Customer care was fantastic. Special mention to Dan McGillen for being patient and always on hand to answer my queries and requests.
The people involved at Sytner Olbury (Dan, Simon & Chris) were all very helpful in assisting us choose the vehicle and couldn't have been more helpful when we picked the car up.
Even with the restrictions in place, the experience of collecting my new car was no less exciting and the team were so professional in very difficult circumstances
Good customer service kept me informed all the way.
No complaints with the garage. Outstanding service from Duncan Plant who won my business and who I felt deserved the sale so much so that I chose that garage over my local garage.