Loading...

ABOUT Sytner Oldbury.

Find out more about what we do and our team.

Explore the dealership

Welcome to Sytner Oldbury BMW

From Car Sales to Servicing and repairs, our state-of-the-art dealership on the Wolverhampton Road, West Birmingham caters for all your BMW needs. Our staff in all departments are fully trained by BMW and thanks to their combined years of knowledge, we are able to offer our customers a service that is personal to their individual needs

Meet The Team

0 items found Done
  • No filters have been added

No news found with your current search criteria.

Luke Phillips

Dealer Principal

Paul Walker

New Car Sales Manager

Joshua Insley

Sales Manager

Claire Kelland

Business Manager

Paul Russon

Business Manager

Sam Spiers

Business Manager

Shelley Connolly

Business Manager

Simon Tonks

Business Manager

Alexander Plant

Sales Executive

Anthony Dealey

Sales Executive

Bradley Cooper

Sales Executive

Chris Pugh

Sales Executive

David Rogers

Sales Executive

Duncan Plant

Sales Executive

Paul Kesington

Sales Executive

Peter Sanger

Sales Executive

Phil Cooper

Sales Executive

Richard Taylor

Sales Executive

Sam Shayler

Sales Executive

Shaun Davis

Sales Executive

Simon Warr

Sales Executive

Stuart Smith

Sales Executive

Tim Holmes

Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

One of the parking keys was damaged whilst the car was being serviced so I have to return in a week to have that replaced, but it means taking a day off work to get the damage repaired..inconvenient.

Service

Service representative very attentive and very customer oriented.

Service

As above

Service

Customer experience in the showroom was second to none and can't be faulted. However your valet reversed my car into mini and despite Oldbury BMW admitting 100% fault i have not yet heard anything from your bodyshop as to when you will repair my car

Service

Vehicle given thorough check in addition to the oil change that it was in for. Also received a video from the mechanic showing what he was examining.

Service

Once agreed to repair next day they were faultless.

Service

Great service and always a welcome feel

Service

Do not stick to their commitments

Service

I would have thought 3rd time everything would go to plan and the repairs would have been done.

Service

Damage to my car and not accepting the ownership

Service

When I booked the car in I was told that the price would be £198.92plus the MOT, when I arrived I was told that it would be £295 plus the MOT. I have had the same issue previously.

Service

EXCELLENT AND PROMT SERVICE.

Service

Brilliant thank you

Service

quick turnaround and car came back nice and clean.

Service

Problem was resolved with no issues.

Service

Great service

Service

Was a while you wait appointment for a MOT and brake fluid change, took much longer than estimated made me late for a meeting. Otherwise service was good.

Service

Due to service and any issues we may have

Service

I did book the appointment to get a car to be able to go to work four to five weeks before the appointment and did let the sytner know that I work for the group in Qxford. The day of the appointment 03/12/2019 I end up with a one series which was too

Service

Great service as always. Only sticking point was liaison between the bodyshop and the service dept.

Service

Liz was extremely helpful and went out of her way to assist with my service and warranty needs

Service

There was a mistake on the booking timing and also the indication that it was only a minor service, and had booked in for a service while my wife waited. In fact the service manager did sort this and collected the car from her work, so good effort in

Service

Kind, polite and efficient service

Service

I was asked rudely who is going to pay for the repairs

Service

I was very pleased with the overall experience and in particular the help from April

Service

Dealt with April got my car sorted no problems

Service

Lovely representative

Service

I brought my car in for a recall and prior to the visit the iDrive was rebooting. You've charged me £90 to reinstall the software for a known problem. It's just unfortunate there isn't a worse rating.

Service

My car needs a thorough look at but was taken for a test drive and im told the loud noises from the braking are normal.

Service

Not a huge gripe, but I was told that the car would be ready after 2 hours, so I was told to bring it in as early as possible which I did, got a text saying it was ready whilst i was seated after 1.5 hrs but only got the car 3 hours later.

Service

I felt like I was being talked under to, the woman dealing with did not take the time to explain issues with the vehicle to me.

Service

Sorted the problems very well

Service

They know us really well with the amount of cars we have purchased and we are treated really well

Service

Good feedback during a well managed waiting appointment

Service

I chose a quick service and although this took a little longer than the suggested time I was kept up to date and could carry on working in the well appointed waiting area

Service

Again because April always kept me in the loop of what was going on and I felt as she valued me as a customer.

Service

Satisfied with the work however I was asked to pay for a top up service of 120 pounds. I declined as I was already having a service and MOT. I also had some change in my car which went missing after the work was completed.

Service

I have been buying cars from bmw for years and I have always got friendly, professional and brilliant service. I always go to the oldbury branch and they go above and beyond for the customer and keep you informed about your car,Especially Liz Cadman.

Service

Extremely satisfied. The video giving details of the service was excellent

Service

Fob you off with ridiculous excuses.

Service

Again, just the wait really. But, as the Birmingham branch closed down, I can imagine, as the next closest branch, you're receiving more and more customers.

Service

See above

Service

OLLY was more interested in telling me that my car has had a SAFETY CHECK ? I had only done about 30 mile since I purchased it from SYTNER 2 WEEKS AGO ????

Service

Took time to convince first service contact (more training - but very nice man) that my vehicle has 'Service Package' which concerned me a little. Uncomfortable first minute or so. After that all service was superb 9

Service

No hassle Excellent customer service. Impressed by the safety check video.

Service

Again the price is the issue.

Service

Ordered new tyres based on MOT failure. went back next day and wrong tyres had been delivered . Not dealerships fault but inconvenient non the less

Service

I don't believe my car was treated with the care that I expect from BMW. I asked why my car was parked for a period of time in a nearby town for in excess of 15 minutes and was told that it was because the technician needed to make a call.

Service

Unfortunately, I took the option of the

Service

Never been in Oldury and certainly never BMW Oldury, however I am happy to help with CSI target ??

Service

all done as should be in quick time

Service

staff very helpful and friendly

Service

The failure of the part that needed replacing is quite simply not wear and tear and is an obvious failure of the component. And the repair wasn't even done properly, meaning I now have to lose more time off work to get it fixed. Simply poor.

Service

The communications between yourselves and I was excellent, enjoyed the video of a detailed view of potential issues for the future

Service

Very good customer experience at Sytner Oldbury. Looks great and lots of space to work whilst waiting.

Service

I was made to wait all day without knowing what was going on !!! I had to incur two days Uber expenses, there was too much uncertainty, which was the first time I experienced such a service from BMW

Service

I asked for a replacement wiper blade, this was not done due to no stock. I need to call back in, that's just a little frustration. I will do this when I have time. I was made aware it may not get done at the visit.

Service

Damaged car, failed to action in over a month, no calls returned, really poor.

Service

NATASHA WAS EXCELLENT. WHEN BOOKING I WAS OFFERED A WAIT SERVICE OF 90 MINUTES.BUT AS SOON AS NATASHA DISCOVERED IT WAS A FULL SERVICE THE WAIT WAS ACTUALLY CLOSER 3 HOURS. NO PROBLEM BUT I WOULD HAVE APPRECIATED BEING INFORMED WHEN BOOKING.

Service

They did everything they could to help me

Service

Service appeared to be carried out efficiently and to my satisfaction.

Service

looked after fine

Service

Made very welcome and assured on the car I wanted .

Service

Work was undertaken in time advised and waiting in comfortable surrounding. Video of the inspection is a useful addition.

Service

Very happy, as the job done on the same day as promised.

Service

2 days for a tyre swap and brake fluid change!

Service

I just bought the car almost one month and got the issue. However, you took the vehicle health check and repair but I suspected that did the car get health check before I buy it ?

Service

Very satisfied

Service

Long wait regardless of the time booked for an appointment. They require more careful approach to the customers' queries. If there's a genuine problem with a tyre they cannot just report that nothing's they could find.

Service

The car was kept overnight without me being asked. It was not a problem this time, but it may be in the future.

Service

My experience was completely stress free and I was totally satisfied with my car after the service.

Service

Fully satisfied with service

Service

Its what im used to after dealing with BMW over the past years

Service

Excellent service

Service

I was able to work in the garage whilst waiting for the service to be completed.

Service

The video of the check up was unexpected but very welcome. The car came back clean and ahead of expected time

Service

A fault warning continues to intermitently flash during cold starts "transmission p may be at fault" After several diagnostic tests no solution has been found as I have been informed the fault needs to engage for a longer period.

Service

Answered all my questions about times for service and pick up which were all adhered to

Service

Felt like I was rushed through the garage, given poor service in comparison to other customers, not made to feel welcome and full details not explained to me on what had been done to my car

Service

Poor service after ringing on original date some one said car would be picked up but after no one attended I rang back and was told they hadn't confirmed it with me for pick up. After wasting day off waiting someone turned up 2 hours after slot

Service

Great customer service

Service

From the time I contacted the Service Dept I received excellent customer service and the man I dealt with when I dropped my car off (Josh) was very pleasant and helpful, he was also very good at keeping me updated with the progress of my vehicle.

Service

I was dealt with in a timely polite manner.

Service

As above.

Service

You need more staff at service desk. Saturday morning there was two. It took approx 30 min to get serve. Was told you check in with receptionist when you walk in not had to do that before.

Service

An apauling job of car was and valet after service and MOT. Had to go to another BMW retailer as they wouldn't allow me to use the services that I've purchased through BMW (tyre insurance)

Service

Joe was very helpful at the Oldbury garage.

Sales

Excellent service.

Sales

Picked up the perfect car and I love it.

Sales

Was everything we could possibly want or need. Thorough explanation of the car and help with extra bits. Contact afterwards to check all is ok. Know we can always go back to our salesman with any queries or problems and they will be dealt with.

Sales

Simon & Shelley were brilliant all the way through the process.

Sales

Simply excellent from start to finish every last detail was as promised and was more than I expected

Sales

The service provided was excellent and we felt satisfied and taken care of throughout the experience.

Sales

Done the joband got car delivered as requested

Sales

Richard did very good job in finding right car for me which was in stock as time was important factor for me.

Sales

There was know pressure all questions and concerns dealt with appropriately by Duncan

Sales

Happy with the service from Adam, he was polite friendly and professional

Sales

Not happy with buying this car, when buying a BMW you expect a good service and this was not achieved.

Sales

Daniel and Simon were superb.

Sales

Friendly efficient staff who understood what I wanted and talked me through all the available options.

Sales

Everything was spot on great service , helpful staff and enjoyed buying my new car .

Sales

5stars the best dealer ship experience iv had from show room Matt wheeler was so helpful it's just a shame more places don't employ people like Matt . His information on the cars an the services I was after was spot on. Well done.

Sales

There were a few issues with the delivery but they were promptly sorted by Sytner Oldbury

Sales

Made to feel welcome and well looked after, making the whole experience pleasurable instead of a chore.

Sales

Arrived at exact time was in and out within an hour

Sales

Excellent

Sales

Professional service,

Sales

Everything went very smoothly

Sales

Was received really well !! Very professional sales team ! No rush service and was given lot of time to explore!!

Sales

addam sattar was very professional and made it a pleasure to deal with you as was evey one i had contact with

Sales

Delivery times changed on a daily basis then car was not spec thst was ordered although to be fair Sytner they reimbursed difference although I would of rather had spec I wanted

Sales

Every one that dealt with me was very honest some car company take you for a ride

Sales

Simon Warr was exceptionally helpful with our purchase!

Sales

Really professional knowledgable chap who delivered the car to my home which was fantastic. Paperwork was straightforward completed via email. Minus one star as arranged for a test drive, appt made but when we arrived no appt in the diary.

Sales

Because it was Completely satisfied

Sales

Very satisfied

Sales

Perfect service, no complaints at all. The "unveiling" of the car for my partner made it special - Gary the Salesman was great !

Sales

There was confusion over the 7 day insurance which wasn't in the end available to me due to the value of the car which meant a delay in picking the car up. On the day of pick up we were left for 10 minutes, not offered coffee and just left

Sales

I'm always satisfied, so I always leave happy. Thanks to Sam for helping me pick my new car, I love it so thanks again

Sales

Staff were friendly, helpful, knowledgable and professional.

Sales

Daniel Griffiths was very welcoming and knowledgable

Sales

I got what I wanted with the help of good team in BMW Sytner in oldbury thanks to Addam and Simon cheers guys