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ABOUT Sytner Oldbury.

Find out more about what we do and our team.

Explore the dealership

Welcome to Sytner Oldbury BMW

From Car Sales to Servicing and repairs, our state-of-the-art dealership on the Wolverhampton Road, West Birmingham caters for all your BMW needs. Our staff in all departments are fully trained by BMW and thanks to their combined years of knowledge, we are able to offer our customers a service that is personal to their individual needs

Meet The Team

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Luke Phillips

Dealer Principal

Paul Walker

New Car Sales Manager

Joshua Insley

Sales Manager

Claire Kelland

Business Manager

Paul Russon

Business Manager

Sam Spiers

Business Manager

Shelley Connolly

Business Manager

Simon Tonks

Business Manager

Alexander Plant

Sales Executive

Anthony Dealey

Sales Executive

Bradley Cooper

Sales Executive

Chris Pugh

Sales Executive

David Rogers

Sales Executive

Duncan Plant

Sales Executive

Paul Kesington

Sales Executive

Peter Sanger

Sales Executive

Phil Cooper

Sales Executive

Richard Taylor

Sales Executive

Sam Shayler

Sales Executive

Shaun Davis

Sales Executive

Simon Warr

Sales Executive

Stuart Smith

Sales Executive

Tim Holmes

Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Again because April always kept me in the loop of what was going on and I felt as she valued me as a customer.

Service

Extremely satisfied. The video giving details of the service was excellent

Service

Again, just the wait really. But, as the Birmingham branch closed down, I can imagine, as the next closest branch, you're receiving more and more customers.

Service

Took time to convince first service contact (more training - but very nice man) that my vehicle has 'Service Package' which concerned me a little. Uncomfortable first minute or so. After that all service was superb 9

Service

OLLY was more interested in telling me that my car has had a SAFETY CHECK ? I had only done about 30 mile since I purchased it from SYTNER 2 WEEKS AGO ????

Service

No hassle Excellent customer service. Impressed by the safety check video.

Service

Again the price is the issue.

Service

Ordered new tyres based on MOT failure. went back next day and wrong tyres had been delivered . Not dealerships fault but inconvenient non the less

Service

I don't believe my car was treated with the care that I expect from BMW. I asked why my car was parked for a period of time in a nearby town for in excess of 15 minutes and was told that it was because the technician needed to make a call.

Service

Unfortunately, I took the option of the

Service

all done as should be in quick time

Service

staff very helpful and friendly

Service

Never been in Oldury and certainly never BMW Oldury, however I am happy to help with CSI target ??

Service

The communications between yourselves and I was excellent, enjoyed the video of a detailed view of potential issues for the future

Service

The failure of the part that needed replacing is quite simply not wear and tear and is an obvious failure of the component. And the repair wasn't even done properly, meaning I now have to lose more time off work to get it fixed. Simply poor.

Service

Very good customer experience at Sytner Oldbury. Looks great and lots of space to work whilst waiting.

Service

I asked for a replacement wiper blade, this was not done due to no stock. I need to call back in, that's just a little frustration. I will do this when I have time. I was made aware it may not get done at the visit.

Service

I was made to wait all day without knowing what was going on !!! I had to incur two days Uber expenses, there was too much uncertainty, which was the first time I experienced such a service from BMW

Service

They did everything they could to help me

Service

Damaged car, failed to action in over a month, no calls returned, really poor.

Service

NATASHA WAS EXCELLENT. WHEN BOOKING I WAS OFFERED A WAIT SERVICE OF 90 MINUTES.BUT AS SOON AS NATASHA DISCOVERED IT WAS A FULL SERVICE THE WAIT WAS ACTUALLY CLOSER 3 HOURS. NO PROBLEM BUT I WOULD HAVE APPRECIATED BEING INFORMED WHEN BOOKING.

Service

Service appeared to be carried out efficiently and to my satisfaction.

Service

Made very welcome and assured on the car I wanted .

Service

looked after fine

Service

Work was undertaken in time advised and waiting in comfortable surrounding. Video of the inspection is a useful addition.

Service

Very happy, as the job done on the same day as promised.

Service

I just bought the car almost one month and got the issue. However, you took the vehicle health check and repair but I suspected that did the car get health check before I buy it ?

Service

2 days for a tyre swap and brake fluid change!

Service

Very satisfied

Service

The car was kept overnight without me being asked. It was not a problem this time, but it may be in the future.

Service

Long wait regardless of the time booked for an appointment. They require more careful approach to the customers' queries. If there's a genuine problem with a tyre they cannot just report that nothing's they could find.

Service

Excellent service

Service

I was able to work in the garage whilst waiting for the service to be completed.

Service

My experience was completely stress free and I was totally satisfied with my car after the service.

Service

Its what im used to after dealing with BMW over the past years

Service

Fully satisfied with service

Service

A fault warning continues to intermitently flash during cold starts "transmission p may be at fault" After several diagnostic tests no solution has been found as I have been informed the fault needs to engage for a longer period.

Service

The video of the check up was unexpected but very welcome. The car came back clean and ahead of expected time

Service

Answered all my questions about times for service and pick up which were all adhered to

Service

Felt like I was rushed through the garage, given poor service in comparison to other customers, not made to feel welcome and full details not explained to me on what had been done to my car

Service

From the time I contacted the Service Dept I received excellent customer service and the man I dealt with when I dropped my car off (Josh) was very pleasant and helpful, he was also very good at keeping me updated with the progress of my vehicle.

Service

Great customer service

Service

Poor service after ringing on original date some one said car would be picked up but after no one attended I rang back and was told they hadn't confirmed it with me for pick up. After wasting day off waiting someone turned up 2 hours after slot

Service

I was dealt with in a timely polite manner.

Service

As above.

Service

You need more staff at service desk. Saturday morning there was two. It took approx 30 min to get serve. Was told you check in with receptionist when you walk in not had to do that before.

Service

An apauling job of car was and valet after service and MOT. Had to go to another BMW retailer as they wouldn't allow me to use the services that I've purchased through BMW (tyre insurance)

Service

Everything was handled to my satisfaction

Service

booked car sytner bham via connect - on arrival dealership found closed down-no apology.with transfer business bham to oldbury sytner spare key lost.been chasing 2 months now.car booked in for noise ,fault not diagnosed initially,worn wheel bearing

Service

I was very disappointed with the service from this branch, I ll never like to book my vehicle at this dealership again. I Made several phone calls just to get updates if the car would be ready within advised time scale . Very poor service.

Service

Yes thank you so much too all the staff all very professional

Service

There was no follow up, just handed a piece of paper and said cars outside. No discussion. The paperwork had details that were not even correct. Again, unprofessional.

Service

They was very helpful, saw me straight away told me what they was planning to do with my car and was friendly. The show room is nice and has a nice selection of vehicles.

Service

Excellent

Service

I didn't receive the premium service I was expecting from a premium brand

Service

Richard sold me the car in 30 mins and that explains it all.

Service

The car was serviced ,I received a video of my car being inspected to reassure me and a follow up call was made to check that I was satisfied

Service

Staff are always willing to go the extra mlie

Service

Poor customer service.

Service

Bad service

Service

service history and brake pads warning not reset. Made second visit a week later to be done only to be told front brake pad warning could not be reset, even though report says 8mm brake pad left and brakes were fine. Now have warning permanently on.

Service

Very professional

Service

Brilliant service.

Service

Service done in line with expectations

Service

General poor communication, while the service was problem free, a fault meant that my car had to stay with the dealer longer. No date was given for when my car would be repaired. When repaired, there was complete inflexibility with the getting my car

Service

Natasha was great, very knowledgable and approachable, a credit to your company. She made me feel welcome and kept me up to speed with the progress. She even found me somewhere to work privately on confidentially documents. Thank you.

Service

Not had the service yet it's due in just over 1000 miles

Service

I had bought my new BMW on 30/8/19. When I picked it up the sunvisor was broken, part of the seat leather was hanging off & the car was manufactured with the wrong front bumper trim & part of it missing! Only the sunvisor was sorted at this visit!?

Service

Everything went according to plan and delivered

Service

Good service

Service

friendly staff - a courtesy car was provided. I did request automatic and was assured one would be available, as I had booked the service approx 5 weeks before it was due,but was provided with a manual vehicle - not impressed - otherwise all good.

Service

I was satisfied with the speed with which my error message was cleared and the car returned to me. I am far from happy with the cause of the error message, the potential resulting situation and the original mis-information over what caused the error.

Service

It has been very good but not quite perfect.

Service

Very happy with the booking process for my service. Dealt with efficiently and courteously on arrival. Car also ready in good time-BUT car computer not reset. It still states that service is overdue, and car requires engine oil change.

Service

Oliver from the service department Oldbury was very helpful and polite.

Service

Great service

Service

Can't fault the first class service I received from both Natascha and the technician who carried out the service and a quick check the following day.

Service

Was told hour and half and was done in 15 mins..very very happy

Service

April did everything she could to make sure I got the car back right and on time.

Service

Book with SYTNER OLDBURY, it was one day service no courtesy car to use. The work took two days. I had to cancel all the appointment. Really bad service. Why people spent more money buying BMW, because quality and service, I don't get both

Service

As per above. I was also advised that due to health & safety customers cannot make their own drinks. Weird as plenty of customers made their own drinks not just myself. Stop worrying about customers making drinks and just keep to your word.

Service

Service took 3hours instead of 1 1/2 My wife was left stranded at Asda and the valet wasn't very good either just a quick wipe over

Service

Made to feel welcome supplied a video of everything that took place

Service

Service staff were efficient and vehicle was ready when stated and I was given a full report both verbally and written on completion. Any queries I had were answered.

Service

I only popped in there as the colour of the x2 i was looking at was on the forecourt and my wife pointed it out. As i was looking at it your rep Tim came over and asked if I would like to look in the car.

Service

Due to the car wash

Service

April kept me updated with my vehicle and sorted everything out

Service

Car not washed as initially stated

Service

car was not ready for at the agreed time therefore i had to collect it the following day

Service

Made to feel welcome and well looked after, making the whole experience pleasurable instead of a chore.

Sales

Excellent

Sales

Arrived at exact time was in and out within an hour

Sales

Professional service,

Sales

Was received really well !! Very professional sales team ! No rush service and was given lot of time to explore!!

Sales

Everything went very smoothly

Sales

addam sattar was very professional and made it a pleasure to deal with you as was evey one i had contact with

Sales

Every one that dealt with me was very honest some car company take you for a ride

Sales

Delivery times changed on a daily basis then car was not spec thst was ordered although to be fair Sytner they reimbursed difference although I would of rather had spec I wanted

Sales

Really professional knowledgable chap who delivered the car to my home which was fantastic. Paperwork was straightforward completed via email. Minus one star as arranged for a test drive, appt made but when we arrived no appt in the diary.

Sales

Because it was Completely satisfied

Sales

Very satisfied

Sales

Perfect service, no complaints at all. The "unveiling" of the car for my partner made it special - Gary the Salesman was great !

Sales

There was confusion over the 7 day insurance which wasn't in the end available to me due to the value of the car which meant a delay in picking the car up. On the day of pick up we were left for 10 minutes, not offered coffee and just left

Sales

I'm always satisfied, so I always leave happy. Thanks to Sam for helping me pick my new car, I love it so thanks again

Sales

Staff were friendly, helpful, knowledgable and professional.

Sales

I got what I wanted with the help of good team in BMW Sytner in oldbury thanks to Addam and Simon cheers guys

Sales

Daniel Griffiths was very welcoming and knowledgable

Sales

Salesperson came across as genuine and honest.

Sales

Both Daniel and Simon were extremely helpful and didn't try to pressure me in any way at all

Sales

The BMW centre and the sales personel handled all my enquiries very well

Sales

Everything was and still is spot on

Sales

Pleased with the whole of the process and staff interactions during this purchase including aftersales.

Sales

Sales guy Simon Warr was a pleasure to deal with and would use him again for our continued business with BMW. IAN FAULKNER at sytner Braids Road was a major factor in making it an amazing purchase, everything he did was PERFECT A+ great person.

Sales

Addam and Simon were excellent and went the extra mile to make sure I was happy. Couldn't fault the level of service. There was clearly care taken to ensure things ran smoothly.

Sales

The sales executive and business manager were attentive and made us feel like valued customers. Very different experience to other brands.

Sales

Tim was fantastic

Sales

Simon Tonks, Simon Warr and Shelley Long's combined customer service skills, product knowledge and them knowing what I needed more than I did

Sales

Superb customer experience - please see my response to question one regarding Sam and the BMW team.

Sales

Chris Cutler who was dealing with our sale was unfortunately away at training at the time of delivery. Everything went alright except that it would have been even better I am sure if Chris had been around! Excellent salesman and a thorough gentleman!

Sales

The centre staff were warm and welcoming.

Sales

Simon Warr and the team at Oldbury were fantastic

Sales

clean tidy / smart / efficient

Sales

The car was unveiled in a way that made the experience very exciting and pleasurable. The features of the car were explained clearly enabling us to enjoy it from the outset.

Sales

from the moment I walked into the showroom to moment I drove off from the showroom with my new vehicle, the level of service I received was of the highest standard. Dan Griffiths, Paul Walker and SimonTonks all very professional .

Sales

Good experience

Sales

Excellent customer service.

Sales

Superb service

Sales

I knew the product was good having had one before but I like whom I can engage with and deal with efficiently and professionally and Sam and Shelley provided this

Sales

Brilliant they treated me well

Sales

At every point they were doing what they could to get the right car for me. Once the decision had been made then good communication was maintained throughout the time of the purchase.

Sales

It was the easiest car purchase I have ever made and quite frankly the best car I have ever bought

Sales

All parts of the process were as hoped for. Sam Shaylor (Sales) and Simon (Business Manager) were attentive, knowledgeable and provided an excellent customer experience