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ABOUT Sytner Oldbury.

Find out more about what we do and our team.

Explore the dealership

Welcome to Sytner Oldbury BMW

From Car Sales to Servicing and repairs, our state-of-the-art dealership on the Wolverhampton Road, West Birmingham caters for all your BMW needs. Our staff in all departments are fully trained by BMW and thanks to their combined years of knowledge, we are able to offer our customers a service that is personal to their individual needs

Meet The Team

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Luke Phillips

Dealer Principal

Paul Walker

New Car Sales Manager

Joshua Insley

Sales Manager

Claire Kelland

Business Manager

Paul Russon

Business Manager

Sam Spiers

Business Manager

Shelley Connolly

Business Manager

Simon Tonks

Business Manager

Alexander Plant

Sales Executive

Anthony Dealey

Sales Executive

Bradley Cooper

Sales Executive

Chris Pugh

Sales Executive

David Rogers

Sales Executive

Duncan Plant

Sales Executive

Paul Kesington

Sales Executive

Peter Sanger

Sales Executive

Phil Cooper

Sales Executive

Richard Taylor

Sales Executive

Sam Shayler

Sales Executive

Shaun Davis

Sales Executive

Simon Warr

Sales Executive

Stuart Smith

Sales Executive

Tim Holmes

Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Good customer service, given all the information I needed, and the work was done within the agreed time period.

Service

Leaking roof problem remains unresolved. In fact issue is worse in that it now leaks from both door pillars where prior to the visit it was just the drivers side.

Service

Bit expensive !

Service

still awaiting a price from the service team.

Service

very efficient

Service

Keep me updated all the time.

Service

It is always a pleasure dealing with Sytner Olbury service team, excellent

Service

My car was serviced as arranged. (Sytner-Oldbury) My cigarette lighter was not working so I informed the reception desk on arrival of this & asked while the bonnet was up if the most likely reason of it not working (a fuse) could be replaced to save

Service

They always remember me. The work on my car was completed one hour ahead of the estimated time.

Service

Additional parts had to be ordered to complete the repair which delayed completion and affected my schedule.

Service

As above an efficient and pleasant service.

Service

As always Liz gives a great smile and the service brilliant

Service

all work carried out was clearly explained with recommendations of any work required in the future

Service

Positives and negatives, Ann-Marie was very nice but the outcomes are what I am unhappy with+ more but not enough space to write about it

Service

Good information prior to visit, Friendy driver took me home after I had checked the car in

Service

Once the car got to Sydney the service was good for the car. Getting the problem solved and booked in would have been no more difficult than if I went to an alternative car manufacturer.

Service

Excellent service

Service

Wrong part ordered and fitted and if it wasn't for me questioning I would have been at risk of damaging the car so i have to go back to have correct parts fitted plus a new rear windscreen which also leaks and I'm told has to be re fitted?

Service

Once the price match had been agreed all went smoothly.

Service

Car was booked for a 90min, while you wait service. I noticed 40mins later that the car had not moved so I prompted the serv. team as to my expected departure time. I received the car back almost one hour after my expected departure time.

Service

Staff are all friendly efficient and willing to help

Service

car dropped off and serviced and cleaned same day

Service

I would have given 5 stars but was slightly disappointed that I had to pay for new spark plugs when they had been replaced with the rebuilt engine only a few months earlier.

Service

The technical team were unable to find any fault, but the front office service staff were very helpful.The heater problem is ongoing.

Service

Took a little longer than expected.

Service

I found Liz to be friendly, knowledgeable and very efficient. The work done on my car was completed in good time, so I am a happy customer.

Service

The service advisor April gave me a warm welcome and did an excellent job.

Service

very happy. enjoyed a coffee while you wait

Service

No problems with the quality of work generally but nobody on service reception knows anything about car mechanics- e.g. I was advised that my oil level was too high. I was aware of this but it had been done by the dealership a few months previously.

Service

Service was done promptly and professional

Service

Work done as requested and in time. The service advisors are very good, eg April-Lilley. I did query the report on my last service which was an oil service. The car still tells me that an oil change is due in Feb 2019!

Service

90 minute wait is brilliant for busy customers. Mainly Liz the service assistant was excellent and made the visit great.

Service

Great service from staff all the way through, car was clean and tidy when I picked it up.

Service

Just the wait with a 16 month old baby was abit tiring

Service

All work completed within agreed timescales. Friendly staff.

Service

they sorted out the problem for me ,although there was a glitch

Service

I had an operation so I couldn’t drive.The branch collected and delivered my care at no extra cost!

Service

Process was easy, customer service was excellent. I wasn't left waiting like some other dealerships, who even though I had made appointments with them I was told that the person who I had the appointment with was with another customer

Sales

Every one was so helpful and polite and made us feel welcome not like other car dealerships were we have been made to feel like they just couldn't be bothered

Sales

understanding of my needs

Sales

Quicker than I expected the car to be ready, all paperwork sorted and nothing was too much trouble for them

Sales

Happy with all service

Sales

No complaints, hassle - free, whole transaction completed within a week.

Sales

The purchase was fine. However, I feel that the delivery and handover could have gone better. I have issues with my seats that are due to be replaced, but this should have been spotted at handover and the centre should not have released the vehicle.

Sales

Great experience receiving the car. Nice touch unveiling inside the dealership but surprised that receiving the car that was no welcome gift. Not even flowers for the wife. Would have made the experience perfect. Also surprised that the car had only

Sales

Great knowledge of car purchased , would return

Sales

All the staff were approachable, friendly etc.

Sales

Very satisfied

Sales

Purchasing was fairly straight forward although we dealt with the business manager more than the sales person.Handover was OK but would have been nice to have received some flowers/wine especially during the Christmas period!

Sales

Great handover. Family came in to collect the car with me and all made a fuss of. My young daughter still talks about the car being unwrapped and how much better it was than having a new car delivered

Sales

I have never bought a new car,or signed up to a PCP deal so I wasn’t sure what to expect but the experience with BMW has been so positive that I am actively recommending to friends and family.

Sales

BMW fans from start to finish

Sales

We where made to feel very important and valued

Sales

Made to feel welcome and staff were great

Sales

I’ve dealt with Simon fir almost 10 years now and he had always done all he can to help and assist, very easy to deal with

Sales

Again great staff

Sales

Walked in on a Tuesday and walked away with a car on the Friday. Brilliant!

Sales

From the initial period to the end, I knew Simon and Paul were on hand to help answer any questions I had and made a lot of time for me. I can not fault the service at any stage.

Sales

Excellent customer service standard and very helpful.

Sales

Excellent staff,especially Simon very helpful.

Sales

Always feel looked after and car was presented in perfect condition.

Sales

Kept informed throughout process.

Sales

Have previously bought a car from this dealership and was treated very well by Duncan. Visiting with my husband was pleased to be treated as the driver/purchaser of the car which was not true at other dealerships.

Sales

Paul Kensington

Sales

I felt like a VIP it was a very enjoyable experiece from my first visit to the hand over of my new car

Sales

was kept informed throughout the process and of the expected delivery date. The day picking up the car was really good and the salesman, Simon, was great and answered everything i asked.

Sales

Staff is very pleasant and helpful.

Sales

everything went smoothly and i was well treated

Sales

Collecting my car from indoors really helped with my wheelchair.