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ABOUT Sytner Oldbury.

Find out more about what we do and our team.

Explore the dealership

Welcome to Sytner Oldbury BMW

From Car Sales to Servicing and repairs, our state-of-the-art dealership on the Wolverhampton Road, West Birmingham caters for all your BMW needs. Our staff in all departments are fully trained by BMW and thanks to their combined years of knowledge, we are able to offer our customers a service that is personal to their individual needs

Meet The Team

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Luke Phillips

Dealer Principal

Mel Bogle

Head of New Car Sales

Paul Walker

New Car Sales Manager

Stuart Hodson

Sales Manager

Claire Kelland

Used Car Sales Controller

Matthew Baker

Business Manager

Sam Spiers

Business Manager

Shelley Connolly

Business Manager

Simon Tonks

Business Manager

Matthew Wheeler

Sales Executive

Anthony Dealey

Sales Executive

Daniel Thompson

Sales Executive

Addam Sattar

Sales Executive

Peter Martin

Sales Executive

Chris Pugh

Sales Executive

Joe Dallison

Sales Executive

Duncan Plant

Sales Executive

Simon Warr

Sales Executive

Chris Cutler

Sales Executive

Phil Cooper

Sales Executive

Richard Taylor

Sales Executive

Gary Cooper

Sales Executive

Tim Holmes

Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Great service

Service

Well looked after

Service

I felt valued by the service handler, Suneel as he listened to my concerns and handled them well.

Service

The work and valeting was undertaken to my satisfaction. The showroom waiting area is pleasant for sitting in whilst the car was serviced.

Service

Again, personal service & always courteous. Kept informed of vehicle progress while waiting.

Service

Vehicle was ready on time and had been cleaned inside and out.

Service

Well treated and looked after, particularly as I waited whilst the work was being done.

Service

Was very happy with the way I was dealt with from start to finish.

Service

Was able to complete everything with ease

Service

Problem sorted out no problem

Service

Good service from the staff

Service

No issues with work done

Service

Always friendly /efficient throughout from booking - in of vehicle through to collection

Service

Fast service and not too much hassle to sort out the issues with the car

Service

Everything was done in the time they said

Service

Good work done and additional matters advised

Service

Very well looked after.

Service

helpful and friendly staff, provided update and gave honest appraisal of car

Service

Very Satisfied.

Service

Professional Friendly clean and fast service.

Service

Couldn't fault it

Service

As stated service was good and I was completely satisfied they even cleaned my car in and out

Service

Work carried out as required in expected time

Service

The fault was fixed and the car cleaned inside and out.

Service

Explained what was happening to my car and how long it was gonna take

Service

The young lady who dealt with me was very kind and pleasant with very good customer service skills.

Service

local and carried out the work as promised

Service

All good from welcome to completion

Service

Good customer service

Service

Excellent customer service

Service

I was so pleasantly surprised by the attention, communication and understanding that all members of staff showed as soon as I entered the Showroom. The Technician came out and explained everything so clearly and sympathetically. Issue was resolved

Service

I was kept informed throughout and was provided with a video diagnostics

Service

well done

Service

Work was completed in a timely manner whilst I waited.

Service

Very good experience

Service

Friendly staff

Service

Good customer based service and also much more easier to park as it was stressful before trying to find a space. Car was also cleaned and hoovered beautifully.

Service

Good service

Service

Excellent customer service

Service

I was very pleased with video of the service performed on my car.

Service

Fantastic service good staff car was dun really quick while I waited

Service

Really happy with the customer service

Service

To be honest I'm completely satisfied with the actual work done on the car, but I had issues with dropping the car off at the garage. I wouldn't let that take away the satisfaction from the service l received.

Service

Quick & efficient

Service

Always pleased with customer service by all staff

Service

On arrival I was welcomed by Sue the receptionist and she was very pleasant. I checked in with Steve the service manager and all was pretty smooth. He was clear with the timeframe in which the car would be ready and was true to his word.

Service

Prompt attention and very informative

Service

I like my car in good condition so I was very satisfied Mr John Southhall

Service

Staff very helpful and knew about the product

Service

Quite a wait but all sorted

Service

Very happy with service

Service

Good experience

Service

Service was completed in good time as advised.

Service

When I came in to drop off my car I was given a courtesy car. The guy walked me over to the car and sat in the car too make sure I was comfortable as I have never drove automatic before.

Service

Car was clean and the service was good

Service

No faults at all with the service

Service

Amazing service. The booking process was easy and the collection and return system worked like clockwork. I was called at regular intervals to keep me informed and all the times were actuate.

Service

Excellent

Service

No problems had the car back quicker than expected

Service

Excellent service received

Service

My car had a recall but while it had this work carried out I had my car serviced aswell even though I hadn't booked it in for one.

Service

Friendly staff and very helpful.

Service

Service and communication was good

Service

April Lilley served by very good

Service

Car booked on for end of warranty check, brake fluid change and MOT. All dealt with and car washed.

Service

Service did what it was intended to do Umar the service agent who I dealt with was friendly and enthusiastic

Service

Everything was handled in a friendly but professional manner.

Service

Yet again everyone was polite and looked after my booking.

Service

Started job on time and finished on time

Service

Job done quickly and again, kept well informed.

Service

Amazing staff. Wouldn't go anywhere else

Service

Good customer service

Service

Very satisfied with all the experience from start to finish

Service

Guided through the service

Service

Communication and level of service are outstanding and the dealership is a credit to your brand

Service

The lady looking after me on the day was brilliant she even made sure the car was ready in time for school pick up .

Service

Car cleaned well and given the option to have mot retest after getting tyres fitted elsewhere

Service

I satisfy the work you have done

Service

Knowledgeable and courteous staff

Service

TREATED VERY WELL

Service

Good friendly staff & easy to do business

Service

Easy to schedule the appointment, no waiting and plenty of feedback

Service

Fantastic service

Service

Everything went smoothly.

Service

Fast efficient Kept updated

Service

friendly staff

Service

Sorted my problem & cleaned my car

Service

Everything went as planned and communication was good.

Service

Customer services agent was superb

Service

Very good service experience.

Service

Obviously Covid made the face to face experience less than ideal however Oldbury staff & Simon in particular made the experience of buying a new car as enjoyable as it could be.

Service

Kept me in the loop throughout the whole of my service.

Service

Everything was perfect

Sales

The ease of purchasing a 46k car was astounding

Sales

The feed bk was good and he was helpful to us.

Sales

An easy, no pressure experience

Sales

I was very satisfied the staff were attentive and our sales representative Matt Wheeler was outstanding. Very helpful and professional an asset to your team

Sales

Simon was waiting for me in reception when I arrived to collect my car, this was a nice personal touch

Sales

Good communication and friendly staff

Sales

I was kept informed

Sales

The sales team worked brilliantly to help me build & order my desired vehicle. The handover process was quick and enjoyable.

Sales

As above. Mainly with the professional approach and curtesy extended to my by Simon Warr.

Sales

Friendly, helpful staff made the slightly nerve wracking purchase of a new car (last time I did this was nearly 12 years ago) simple and mostly straightforward.

Sales

No pressure sales , the right deal for me found on the car I wanted. Presentation of the new car for collection on both occasions was great in the collection room. Always a pleasure to have your new car unveiled from under the black cover !

Sales

Stuart kept us informed during the purchase.

Sales

The friendliest approach I've had. Options were explained clearly and the deal was really good.

Sales

Customer service by staff memebers exceed expectations of what to expect visiting this retailer alongside experience of custom

Sales

considering that the Centre was under a severe attack of Covid 19 I think that they did extremly well to function as they did

Sales

Very good experience from our first visit to sytner (oldbury) right through to the day we collected our new bmw. The salesman Stuart Allsop went above and beyond to help us, even emailing me on his days off with updates.

Sales

Everything was ready, from the car in the showroom, to all the paperwork that made things run timely and smoothly.

Sales

The sales team did everything to make me feel at ease during the whole process.