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From Car Sales to Servicing and repairs, our state-of-the-art dealership on the Wolverhampton Road, West Birmingham caters for all your BMW needs. Our staff in all departments are fully trained by BMW and thanks to their combined years of knowledge, we are able to offer our customers a service that is personal to their individual needs
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One of the parking keys was damaged whilst the car was being serviced so I have to return in a week to have that replaced, but it means taking a day off work to get the damage repaired..inconvenient.
Service representative very attentive and very customer oriented.
Customer experience in the showroom was second to none and can't be faulted. However your valet reversed my car into mini and despite Oldbury BMW admitting 100% fault i have not yet heard anything from your bodyshop as to when you will repair my car
Vehicle given thorough check in addition to the oil change that it was in for. Also received a video from the mechanic showing what he was examining.
Once agreed to repair next day they were faultless.
Great service and always a welcome feel
Do not stick to their commitments
I would have thought 3rd time everything would go to plan and the repairs would have been done.
Damage to my car and not accepting the ownership
When I booked the car in I was told that the price would be £198.92plus the MOT, when I arrived I was told that it would be £295 plus the MOT. I have had the same issue previously.
EXCELLENT AND PROMT SERVICE.
Brilliant thank you
quick turnaround and car came back nice and clean.
Problem was resolved with no issues.
Was a while you wait appointment for a MOT and brake fluid change, took much longer than estimated made me late for a meeting. Otherwise service was good.
Due to service and any issues we may have
I did book the appointment to get a car to be able to go to work four to five weeks before the appointment and did let the sytner know that I work for the group in Qxford. The day of the appointment 03/12/2019 I end up with a one series which was too
Great service as always. Only sticking point was liaison between the bodyshop and the service dept.
Liz was extremely helpful and went out of her way to assist with my service and warranty needs
There was a mistake on the booking timing and also the indication that it was only a minor service, and had booked in for a service while my wife waited. In fact the service manager did sort this and collected the car from her work, so good effort in
Kind, polite and efficient service
I was asked rudely who is going to pay for the repairs
I was very pleased with the overall experience and in particular the help from April
Dealt with April got my car sorted no problems
I brought my car in for a recall and prior to the visit the iDrive was rebooting. You've charged me £90 to reinstall the software for a known problem. It's just unfortunate there isn't a worse rating.
My car needs a thorough look at but was taken for a test drive and im told the loud noises from the braking are normal.
Not a huge gripe, but I was told that the car would be ready after 2 hours, so I was told to bring it in as early as possible which I did, got a text saying it was ready whilst i was seated after 1.5 hrs but only got the car 3 hours later.
I felt like I was being talked under to, the woman dealing with did not take the time to explain issues with the vehicle to me.
Sorted the problems very well
They know us really well with the amount of cars we have purchased and we are treated really well
Good feedback during a well managed waiting appointment
I chose a quick service and although this took a little longer than the suggested time I was kept up to date and could carry on working in the well appointed waiting area
Again because April always kept me in the loop of what was going on and I felt as she valued me as a customer.
Satisfied with the work however I was asked to pay for a top up service of 120 pounds. I declined as I was already having a service and MOT. I also had some change in my car which went missing after the work was completed.
I have been buying cars from bmw for years and I have always got friendly, professional and brilliant service. I always go to the oldbury branch and they go above and beyond for the customer and keep you informed about your car,Especially Liz Cadman.
Extremely satisfied. The video giving details of the service was excellent
Fob you off with ridiculous excuses.
Again, just the wait really. But, as the Birmingham branch closed down, I can imagine, as the next closest branch, you're receiving more and more customers.
OLLY was more interested in telling me that my car has had a SAFETY CHECK ? I had only done about 30 mile since I purchased it from SYTNER 2 WEEKS AGO ????
Took time to convince first service contact (more training - but very nice man) that my vehicle has 'Service Package' which concerned me a little. Uncomfortable first minute or so. After that all service was superb 9
No hassle Excellent customer service. Impressed by the safety check video.
Again the price is the issue.
Ordered new tyres based on MOT failure. went back next day and wrong tyres had been delivered . Not dealerships fault but inconvenient non the less
I don't believe my car was treated with the care that I expect from BMW. I asked why my car was parked for a period of time in a nearby town for in excess of 15 minutes and was told that it was because the technician needed to make a call.
Unfortunately, I took the option of the
Never been in Oldury and certainly never BMW Oldury, however I am happy to help with CSI target ??
all done as should be in quick time
staff very helpful and friendly
The failure of the part that needed replacing is quite simply not wear and tear and is an obvious failure of the component. And the repair wasn't even done properly, meaning I now have to lose more time off work to get it fixed. Simply poor.
The communications between yourselves and I was excellent, enjoyed the video of a detailed view of potential issues for the future
Very good customer experience at Sytner Oldbury. Looks great and lots of space to work whilst waiting.
I was made to wait all day without knowing what was going on !!! I had to incur two days Uber expenses, there was too much uncertainty, which was the first time I experienced such a service from BMW
I asked for a replacement wiper blade, this was not done due to no stock. I need to call back in, that's just a little frustration. I will do this when I have time. I was made aware it may not get done at the visit.
Damaged car, failed to action in over a month, no calls returned, really poor.
NATASHA WAS EXCELLENT. WHEN BOOKING I WAS OFFERED A WAIT SERVICE OF 90 MINUTES.BUT AS SOON AS NATASHA DISCOVERED IT WAS A FULL SERVICE THE WAIT WAS ACTUALLY CLOSER 3 HOURS. NO PROBLEM BUT I WOULD HAVE APPRECIATED BEING INFORMED WHEN BOOKING.
They did everything they could to help me
Service appeared to be carried out efficiently and to my satisfaction.
looked after fine
Made very welcome and assured on the car I wanted .
Work was undertaken in time advised and waiting in comfortable surrounding. Video of the inspection is a useful addition.
Very happy, as the job done on the same day as promised.
2 days for a tyre swap and brake fluid change!
I just bought the car almost one month and got the issue. However, you took the vehicle health check and repair but I suspected that did the car get health check before I buy it ?
Long wait regardless of the time booked for an appointment. They require more careful approach to the customers' queries. If there's a genuine problem with a tyre they cannot just report that nothing's they could find.
The car was kept overnight without me being asked. It was not a problem this time, but it may be in the future.
My experience was completely stress free and I was totally satisfied with my car after the service.
Fully satisfied with service
Its what im used to after dealing with BMW over the past years
I was able to work in the garage whilst waiting for the service to be completed.
The video of the check up was unexpected but very welcome. The car came back clean and ahead of expected time
A fault warning continues to intermitently flash during cold starts "transmission p may be at fault" After several diagnostic tests no solution has been found as I have been informed the fault needs to engage for a longer period.
Answered all my questions about times for service and pick up which were all adhered to
Felt like I was rushed through the garage, given poor service in comparison to other customers, not made to feel welcome and full details not explained to me on what had been done to my car
Poor service after ringing on original date some one said car would be picked up but after no one attended I rang back and was told they hadn't confirmed it with me for pick up. After wasting day off waiting someone turned up 2 hours after slot
Great customer service
From the time I contacted the Service Dept I received excellent customer service and the man I dealt with when I dropped my car off (Josh) was very pleasant and helpful, he was also very good at keeping me updated with the progress of my vehicle.
I was dealt with in a timely polite manner.
You need more staff at service desk. Saturday morning there was two. It took approx 30 min to get serve. Was told you check in with receptionist when you walk in not had to do that before.
An apauling job of car was and valet after service and MOT. Had to go to another BMW retailer as they wouldn't allow me to use the services that I've purchased through BMW (tyre insurance)
Joe was very helpful at the Oldbury garage.
Picked up the perfect car and I love it.
Was everything we could possibly want or need. Thorough explanation of the car and help with extra bits. Contact afterwards to check all is ok. Know we can always go back to our salesman with any queries or problems and they will be dealt with.
Simon & Shelley were brilliant all the way through the process.
Simply excellent from start to finish every last detail was as promised and was more than I expected
The service provided was excellent and we felt satisfied and taken care of throughout the experience.
Done the joband got car delivered as requested
Richard did very good job in finding right car for me which was in stock as time was important factor for me.
There was know pressure all questions and concerns dealt with appropriately by Duncan
Happy with the service from Adam, he was polite friendly and professional
Not happy with buying this car, when buying a BMW you expect a good service and this was not achieved.
Daniel and Simon were superb.
Friendly efficient staff who understood what I wanted and talked me through all the available options.
Everything was spot on great service , helpful staff and enjoyed buying my new car .
5stars the best dealer ship experience iv had from show room Matt wheeler was so helpful it's just a shame more places don't employ people like Matt . His information on the cars an the services I was after was spot on. Well done.
There were a few issues with the delivery but they were promptly sorted by Sytner Oldbury
Made to feel welcome and well looked after, making the whole experience pleasurable instead of a chore.
Arrived at exact time was in and out within an hour
Everything went very smoothly
Was received really well !! Very professional sales team ! No rush service and was given lot of time to explore!!
addam sattar was very professional and made it a pleasure to deal with you as was evey one i had contact with
Delivery times changed on a daily basis then car was not spec thst was ordered although to be fair Sytner they reimbursed difference although I would of rather had spec I wanted
Every one that dealt with me was very honest some car company take you for a ride
Simon Warr was exceptionally helpful with our purchase!
Really professional knowledgable chap who delivered the car to my home which was fantastic. Paperwork was straightforward completed via email. Minus one star as arranged for a test drive, appt made but when we arrived no appt in the diary.
Because it was Completely satisfied
Perfect service, no complaints at all. The "unveiling" of the car for my partner made it special - Gary the Salesman was great !
There was confusion over the 7 day insurance which wasn't in the end available to me due to the value of the car which meant a delay in picking the car up. On the day of pick up we were left for 10 minutes, not offered coffee and just left
I'm always satisfied, so I always leave happy. Thanks to Sam for helping me pick my new car, I love it so thanks again
Staff were friendly, helpful, knowledgable and professional.
Daniel Griffiths was very welcoming and knowledgable
I got what I wanted with the help of good team in BMW Sytner in oldbury thanks to Addam and Simon cheers guys