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From Car Sales to Servicing and repairs, our state-of-the-art dealership on the Wolverhampton Road, West Birmingham caters for all your BMW needs. Our staff in all departments are fully trained by BMW and thanks to their combined years of knowledge, we are able to offer our customers a service that is personal to their individual needs
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Had to return my car to the next day because the engine oil level had been exceeded!!! Not what you would expect after paying £350 for a service and £85 for oil . I hope that this has been logged on BMW records in case this results in engine damage!!
Sale was fine but after sales very poor. Have had to return to Sytner too many times to get faults remedied.
Usual friendly staff
Already explained above, although, to be fair, once I had contacted a staff member I was dealt with promptly and efficiently.
Anne Marie made me feel truly valued and ensured my issues were treated fairly with my interests being put at the front of any discussions. I felt Anne Marie really cared about the outcome which means I will recommend the device at BMW to everyone.
Service and attention to detail was fabulous
Cannot fault Bmw oldbury Liz Harrington deserves high praise for her professional attitude and politeness during my visit nothing was to much trouble so well done Liz Harrington .
Tyre pressure was low when I collected vehicle. Health and safety issue.
work was completed on time. Drop off and collection was easy
Professional friendly and helpful service
I'm always greeted with a smile. My queries / concerns with my car are dealt with professionally and efficiently, allowing me to continue my experience off "sheer driving pleasure".
Again Chris was very helpful
Not satisfied at all.
Service was on a while you wait basis. It was quick and handled efficiently
Fully meet all of my requirements and needs
car returned on time and in perfect condition
It's because I always use the service and there's always helpful and friendly staff
No issues. Everything ran on time and video of service clear.
This is because of the professional way and customer care that Sytner Oldbury deliver. On my visit this time, I found that major refurbishment work was underway. Even with the challenge that this must have presented to your staff, I was impressed.
Repair was perfectly done and I was kept informed at every step of the process.
Top quality service from start to finish always go the extra mile
The repair was done and happy to say no further issues so far.
Refurbishment at present may be full Marks next time
Good friendly staff who were very courteous and attentive.
Courtesy car no where near the standard of my own car. No real solutions given from dealership. Courtesy car only given for 2 days because it was an accident BUT it was actually a warranty issue. No accident occurred. No one seems to call me back
Kept well informed at every stage of my service, and again Liz goes that extra mile to make sure I was happy with the service I was receiving,
Expensive however it's expected. Other than that perfect
I booked service online which quoted cost of £86. When I checked in I was told it would be £360!! No prior warning, nothing. I booked for a 90 minute wait and waited 2 hours and 15 minutes. Poor communication.
Completed the first service for my vehicle without any issues or delays.
The lady. ( April Lilley ) was very kind and had excellent knowledge of her job. She kept me informed all of the time as my car was in the garage a bit longer than expected. I felt at ease with her handling of the job.
Friendly staff went above and beyond to help out.
What was the point taking it in for service and not was done on it this is the second time
Always a 5 star service
Good efficient service
Sales fine. Once car taken. Poor
Had a loan car which was dirty. Had to fill up with petrol.
Emily and Adam took time to identify what was wrong with me vehicle and made sure it was returned to me in 100% working order without any compromise. They persisted and provided me with regular updates throughout.
Used Sytner Oldbury for a number of years. I always get a personal experience, professional and outstanding.
Complimentary car wash was carried out. However the quality of the wash was very disappointing considering the car value and standards expected from BMW
Excellent service by staff
I think no I know that this is the best service I have received from any car dealership, I have been buying cars since I was 18yrs and I am 73 this year and believe me I have been to a few dealerships.
recent service arranged and completed promptly and advised on key read most cost effective solution given my annual mileage
I purchased car with Service package, I was not notified that it was due to expire consequently when I arrived on 23/3/19 for a full Service it expired 4 days earlier. Fault was Sytner who had no courtesy cars. Service cost £100 when it should be fre
Good experience. However, waiting time on collection of car was longer than I would have liked
I was told it would take an hour or so but it took all day.
Always receive 1 series or 2 series as a courtesy car, coming out of a msport 5series thats not a good experience and diminishes the bmw experience of ownership.
April who dealt with me was very friendly and professional.
Everything carried out as requested
Awfu worrying experience
Even though undergoing refurbishment all staff were at their best making sure customers were seen to quickly.
Car cleaned nice touch, and car running smoothly
Paid for brakes to be done only for car to come back with knocking noise from brakes bmw oldbury once again saying it is a CHARECTERISTIC noise of the car .
The list would be too long
Feels I was unwelcome by the service division staff
So far so good.
Done service as required
Due to the above I had to arrange a lift but when I arrived the access was locked so I could not lead my car and drop the keys as arranged
The only reason why I have not given the full five stars is that the member of staff who cleaned my car ,did not take enough care and attention while cleaning it. I noticed a little surface scratch on my vehicles paint work when it was returned to me
Failed to fix reported problem with drivers mat from riding up to base of pedals, tried to report this on the 28th March but service was busy and was told they would call back, I'm still waiting.
Outstanding service will recommend to our friends and family
very satisfied with all aspects
The sales reps made it a very pleasant visit and great communication is the key to why I am happy. Thank you
Excellent service from Duncan.
We was kept up to date along the way and any questions we had were answered with no hesitation.
Sam shyler made it a lovely experience
We was very happy even though the first car failed the 162 pt check
Simon provides superb service
I was given a day as the 31st of May. This was sped up and I collected my car on the 22nd. Absolutely brilliant service, quick delivery and quick handover.
The service I received from Sytner Oldbury was fantastic. Daniel Griffiths and Shelley Connolly were excellent and made purchasing my new vehicle completely hassle-free. The whole process, order to delivery, was completed in just over a week.
I was very excited and was told everything I needed and wanted to know. Members of staff are always polite and very knowledgeable
Again the people I dealt with were friendly but professional.
Staff were very polite and welcoming Alex who helped us from walking into the show room right up until we received the car was very professional he kept us updated and explained everything very clearly really nice man
The whole process was sorted in 5 days from payment to delivery, no issues.
Updates to me regarding my car could have been better, however, all was redeemed by the centre.
Kept informed at all times, a slight delay on pick up which was down to internet failure, but all put right as quickly as possible, so very satisfied
I had no cause for concern
Delivery was fantastic car looked perfect!
The car only took 2 weeks to sort out from ordering to delivery and we was kept up to date all the time by phone and email. So a massive thank you to Simon who sorted everything out so quickly and made our experience stress free.
The centre was very clean. The toilets were very clean and the coffee machine area was clean and well stocked. The only issue i had was with the parking outside. But that didn't effect the quality of service inside the establishment.
A great feeling to be in a position to have a new car
because David Glenfell was very attentive
As said slight delay due to sales person being ill, however this was soon rectified