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From Car Sales to Servicing and repairs, our state-of-the-art dealership on the Wolverhampton Road, West Birmingham caters for all your BMW needs. Our staff in all departments are fully trained by BMW and thanks to their combined years of knowledge, we are able to offer our customers a service that is personal to their individual needs
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Liz Harrington was excellent and great at communication which is key. She had to work against a recall issue which was beyond her control with very little support or information from BMW itself. All credit to her.
Customer service leaves a lot to be desired
My dealings with Sytner Oldbury have always been good.
The car was very poorly washed
Failed to fix fault with car, informed me that I may have to pay an inspection fee even though the car was under warranty? after replacing a wheel under warranty previously then refused to replace other wheel that had same issue.
No problems, started on time more importantly completed on time. Ann-Marie the service advisor again was friendly and very efficient and looked after us very well indeed
Parking onsite was horrendous. I was told the service would be 2 hours - so I waited. It was more like 3. I received an email saying how was our service - I responded with the above points and heard nothing.
Very good service from all the staff from start to finish, however not being able to get a courtesy car isn't good
Excellent customer care from Liz and Mark
Service was carried out as arranged in about 2.5 hrs which meant I was able to wait for the car.
Car clunking after service. Emily was helpful and followed up several times which was excellent. Seems ok now. Service was less than quoted too!. Comfortable area to wait in & drinks available. biscuits would be a nice touch though. Volvo do...??
Booking car in advance was easy and I was able to arrange on my choice of date. Video of car inspection was a nice touch and car was returned in an immaculate condition.
Very helpful staff
4 Stars because I had to wait in a long queue to drop and pick up my keys even though I had an appointment arranged for a specific time.
Every member of staff I spoke to were extremely helpful and professional
Great service team at Sytner Oldbury, sales could do with learning from them.
Service adviser April Lilley very helpful.
Request to pay for a service that I was advised was already covered
Liz always provides excellent customer service & care I can rely on receiving a high standard of service
Great service. Polite and helpful
All ok but not able to update dashboard service info due to computer problem.
i'm satisfied with the overall service. Staff there were very friendly. However, the engine oil was filled too high as indicated by the dashboard light. I would suggest everything should be properly checked before handing back cars to customers.
How else could we score it? The dealership acted promptly to offer a replacement car whilst ours was being repaired in the bodyshop. Haven't decided whether to go to Sytner Birmingham in future. Does lightening strike twice?
As good as nissan no better or worse
Same experience as before. Terrible due to the mannerism of service staff.
excellent service and staff
Liz Harrington is so professional and always makes me feel like nothing is too much trouble
I felt conned by staff
Service with a smile all the time.
I only returned to Sytner for my service after being given a good offer which matched competitors price.
Member of staff that dealt with me was good. Especially when rectifying incorrect information that had been given to me by the appointment booking staff
Car was in for two whole days and the main problem I had taken it for has still not been rectified.
Good customer service, given all the information I needed, and the work was done within the agreed time period.
Leaking roof problem remains unresolved. In fact issue is worse in that it now leaks from both door pillars where prior to the visit it was just the drivers side.
Bit expensive !
still awaiting a price from the service team.
Keep me updated all the time.
It is always a pleasure dealing with Sytner Olbury service team, excellent
My car was serviced as arranged. (Sytner-Oldbury) My cigarette lighter was not working so I informed the reception desk on arrival of this & asked while the bonnet was up if the most likely reason of it not working (a fuse) could be replaced to save
They always remember me. The work on my car was completed one hour ahead of the estimated time.
Additional parts had to be ordered to complete the repair which delayed completion and affected my schedule.
Fully informed of what offers were available, great knowledge from Alex whom i completed the sale with. Did not feel pressurised unlike other car manufacturers. All questions were answered in full and clarified clearly
All my needs as a customer were met.
There is nothing I would have liked to have been done differently. I felt my custom was valued throughout and the level of service I received was beyond my expectations.
Very happy every thing explained at every step
Excellent customer service during both the purchase and delivery of the car
Nothing went wrong!
The only problem we had was parking as a recall was going on that day
from initial enquiry to delivery of my car, I was kept fully informed of the process. the whole experience was very pleasant
David grenville looked after us from start of purchase to pick up.
Very satisfied Paul Kensington the salesman was very helpful and made getting my new car a great experience.
They were all lovely and helpfull
Great people happy to help and full of knowledge
I was told my car would take 4 weeks approximately but I had my car orderd and deliver with a week and half, friendly staff and made to feel welcome
Everyone so friendly nothin was too much trouble
Best Motability experience
We've been with Motability for a long time and Paul Kensington has been by far the best person we've ever dealt with
The salesman (Paul Kensington ) was fantastic. I had rang around at least 5 other BMW garages and none of the salespeople I spoke to had the knowledge Paul had. All the staff were all very friendly every time I went in.
Told info every step of the way
Very professional and went the extra mile to support us through the transition of getting another car.
Process was easy, customer service was excellent. I wasn't left waiting like some other dealerships, who even though I had made appointments with them I was told that the person who I had the appointment with was with another customer
Every one was so helpful and polite and made us feel welcome not like other car dealerships were we have been made to feel like they just couldn't be bothered
understanding of my needs
Quicker than I expected the car to be ready, all paperwork sorted and nothing was too much trouble for them
Happy with all service
No complaints, hassle - free, whole transaction completed within a week.
The purchase was fine. However, I feel that the delivery and handover could have gone better. I have issues with my seats that are due to be replaced, but this should have been spotted at handover and the centre should not have released the vehicle.
Great experience receiving the car. Nice touch unveiling inside the dealership but surprised that receiving the car that was no welcome gift. Not even flowers for the wife. Would have made the experience perfect. Also surprised that the car had only
Great knowledge of car purchased , would return