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ABOUT Sytner Oldbury.

Find out more about what we do and our team.

Explore the dealership

Welcome to Sytner Oldbury BMW

From Car Sales to Servicing and repairs, our state-of-the-art dealership on the Wolverhampton Road, West Birmingham caters for all your BMW needs. Our staff in all departments are fully trained by BMW and thanks to their combined years of knowledge, we are able to offer our customers a service that is personal to their individual needs

Meet The Team

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Luke Phillips

Dealer Principal

Mel Bogle

Head of New Car Sales

Paul Walker

New Car Sales Manager

Stuart Hodson

Sales Manager

Claire Kelland

Used Car Sales Controller

Matthew Baker

Business Manager

Sam Spiers

Business Manager

Shelley Connolly

Business Manager

Simon Tonks

Business Manager

Matthew Wheeler

Sales Executive

Anthony Dealey

Sales Executive

Daniel Thompson

Sales Executive

Addam Sattar

Sales Executive

Peter Martin

Sales Executive

Chris Pugh

Sales Executive

Joe Dallison

Sales Executive

Duncan Plant

Sales Executive

Simon Warr

Sales Executive

Chris Cutler

Sales Executive

Phil Cooper

Sales Executive

Richard Taylor

Sales Executive

Gary Cooper

Sales Executive

Tim Holmes

Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Great service

Service

I have forgotten the name of the guy I have seen this time. He was very professional and helpful. Great service.

Service

Good service and experience

Service

Smooth service with no issues

Service

It was done very quickly and everything was explained very well.

Service

you did what you said you would do in the timescale that you advised to me

Service

The lad in charge kept me upto date with everything about the car

Service

very efficient service

Service

Very good

Service

The wait for my vehicle was too long I was originally told 14:00/15:00. Then I was asked to pick up at 1700 and it still wasn't ready. I was happy with Cameron who tried to sort out the issues

Service

Courteous, and helpful

Service

Good communications. No issues and service was quality as expected.

Service

A faultless service from start to finish

Service

Very professional.

Service

Again the same reason as above

Service

Good work

Service

I was dealt with promptly and was reassure by the staff, so professional and I was made to feel important. Was kept up to date on the progress of my car by phone and email. I can't fault the team.

Service

Love the way BMW video all round the car While the service is carried out , Love the health check

Service

All work requested was satisfactorily done

Service

The Alarm was fixed in a very fast and efficient manner

Service

Friendly and polite staff. Showroom operated a one way system because of Covid so felt safe. Video sent after the service which was new for me. Audio on this video was abit unclear however.

Service

Very welcoming and great atmosphere even considering the current covid situation. I also asked for an MOT to be carried out even though I had forgot to book it in. They sorted that no problem which saved me re booking it.

Service

Very professional

Service

As above Suneel Bhutta 5* will always ask for him in future

Service

The information and updates I received were very good

Service

Everything done efficiently and effectively. Covid protection was very good. Very pleasant and helpful staff which I appreciated as I'd just lost my Mum and was feeling very vulnerable.

Service

Great communication and follow up service.

Service

The car is always available back to me when I require it - this is vital

Service

Very good customer service, just disappointing that I had to take it in to the service department after only having the vehicle for 3 months. Always helpful.

Service

My family have always been fortunate to have Liz as our advisor and she always has been honest reliable and supportive.

Service

Friendly reception staff and efficient technician staff on my recent visit

Service

Polite efficient and friendly

Service

Service took longer than expected and courtesy car was provided to ensure I was inconvenienced

Service

Good customer service

Service

Always welcoming great customer service

Service

Smooth drop off, kept informed during the visit, picked up same day. Great service advisor.

Service

Steve's' service throughout!!

Service

Having thought there was a problem with the x5, the team assured me there wasn't....and I wasn't charged for their time. Very impressed

Service

Was treated very nicely by the staff working their. Also they kept me updated regularly.

Service

As above, nothing extra to add.

Service

Very helpful

Service

Again sunny

Service

first class service as always at sytner oldbury

Service

All round good service.

Service

Very efficient friendly service.

Service

Fantastic. From the breakdown event to handover of the card all complete as really good. Suneel Bhutta was an absolute credit to the business.

Service

Kept well informed.

Service

Excellent experience

Service

Friendly staff and the work was completed to a high standard.

Service

I was treated very well throughout COVID measures are very well executed

Service

Ollie kept me up to date with my vehicle and got it back to me as promised will like to say a big thank you to him

Service

very helpful and professional everything was done within time given.

Service

Friendly knowledgeable staff

Service

Great customer services by Sunny Bhutta, vehicle was serviced on time and I received a detailed vehicle check video by Alec Jowett. Premises was covid secure, keep up the good work!

Service

Very professional staff. All the work that had to be done on the car was explained. The video of the work carried out by your mechanic was extremely well done and the explanation of the what had been done, was again very professional.

Service

Under the current situation I was satisfied.

Service

Excellent service from Sanjay, kept me informed throughout the day

Service

The service advisor was very helpful and very efficient to me

Service

Helpful staff.

Service

Everybody was very helpful

Service

nice experience

Service

Great service and customer experience

Service

Yes thay were great all round and my car came back clean which in my book is a double plus thank you

Service

Pleasant staff

Service

The job was done quickly and well, and another problem was sorted out.

Service

My car was serviced and returned on time.

Service

Were completely satisfied with the service experience

Service

As previously. Works were completed as per the expectations.

Service

Service completed on time

Service

excellent

Service

Everything was clearly presented and communicated.

Service

Great sales service despite Covid implications. Made to feel a valued customer.

Service

Just a very good experience

Service

job was completed in under the 90 minute quoted time.

Service

Easy to arrange and completed on schedule as promised

Service

COVID PRECAUTIONS EXCELLENT. STAFF COURTEOUS , HELPFUL AND EFFICIENT. I APPRECIATE THE PERSONAL TOUCH

Service

The team at Sytner Oldbury are always great to deal with.

Service

On the whole because of our ongoing circumstances it was dealt with efficiently and to the best of their ability.

Sales

Considering the circumstances it was a fairly easy process. The loss of drive away insurance cover caused me a problem but this couldn't be resolved a local level

Sales

very good all went well in a timley manner

Sales

Very satisfied throughout also during pick up from Sytner Oldbury can't remember the name of the member of staff on the day of pick up but i received excellent service could not fault it

Sales

We got given the car on the day in a timely manner and quite smoothly

Sales

I am very satisfied with all aspects of the sale

Sales

Very helpful 5 star

Sales

Good salesperson

Sales

Excellent service throughout especially when fetching the vehicle the lads where friendly and a credit to bmw Mat wheeler , and Chris Thanks lads

Sales

The answer sums up my satisfaction so no Need for more words

Sales

2nd car in a week, just simple.

Sales

Heavy snow when collecting car. Members of your staff - Matt Wheeler and Chris drove car home for me which was MUCH appreciated !

Sales

Matt was very professional and informative

Sales

Matt Wheeler and his colleagues all dealt with me with great professionalism, enthusiasm and courtesy

Sales

Under the circumstances and the constraints that everyone has had to operate during 2020 I consider that I was very satisfied with the purchasing experience at my local BMW centre.

Sales

Was of very high standard

Sales

Special mention to Dan McGillen who accommodated my requests and patiently explained the queries I raised.

Sales

Felt really special and the sales team made it an occasion

Sales

Customer care was fantastic. Special mention to Dan McGillen for being patient and always on hand to answer my queries and requests.

Sales

Great service

Sales

The people involved at Sytner Olbury (Dan, Simon & Chris) were all very helpful in assisting us choose the vehicle and couldn't have been more helpful when we picked the car up.

Sales

Even with the restrictions in place, the experience of collecting my new car was no less exciting and the team were so professional in very difficult circumstances

Sales

Good customer service kept me informed all the way.

Sales

No complaints with the garage. Outstanding service from Duncan Plant who won my business and who I felt deserved the sale so much so that I chose that garage over my local garage.