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From Car Sales to Servicing and repairs, our state-of-the-art dealership on the Wolverhampton Road, West Birmingham caters for all your BMW needs. Our staff in all departments are fully trained by BMW and thanks to their combined years of knowledge, we are able to offer our customers a service that is personal to their individual needs
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Car still requires work 10 days later no date has yet been proposed
Helpful staff who managed to fix the warranty problem to the i-drive the same day as the service
I was constantly informed of what was being done and what had to be done. April was very helpful.
All questions asked were answered in a helpful way and the video of what was checked very interesting.
Friendly and well informed staff. Job always completed on time. I was impressed that staff communicate well and keep me well informed on progression of work.
Every thing, done as saidd
I asked for my front brake pads to be changed and they were not changed when I picked the car up. 22 miles down the road. Car was not cleaned properly either and no video received of the service
April gave good customer service
The quality of the valeting was not up to the usual standard. The wheels were very dirty.
Liz Cadman who served me was very nice and friendly. Kept me informed/updated on my car throughout the day and rang as soon as it was ready. Very pleased.
I used to have great customer allegiance to BMW and Sytner. I do not talk in superletive terms anymore.
Very friendly staff
My message didn't get to the Oldbury branch after calling regarding pick up as the message was left with the call cantre and Oldbury Service Dept didn't receive it. This did cause some minor issues with me receiving many telephone calls about it.
Did all the work and car was ready when they said it would be
Overall very happy, as previously stated everybody I have dealt with have been pleasant and kept me informed of my car's status
Original part fitted was faulty, so car had to go back in, however the process and communication was first classs
Friendly staff, good service
Car was very clean on pick up. The video walk around was useful.
service carried out on time handcar cleaned inside and out
All my requirements met with a smile.
My vehicle is used for work purposes, it is virtually impossible to get the use of a courtesy car.
Was kept waiting at garage for long time. When I took car I explained that a sign had come up in the car "parking bulb failure" so the bulb needed changing which they didnt do. It was not done last year either.
Friendly helpful staff
I was asked for a drink, shown a seat and treated well
I found it somewhat frustrating trying to get through on the telephone. Refurbishment work was taking place at Oldbury at the time of my visit which perhaps explains some disruption.
Really good customer service from Annmarie and the team
Prompt efficient service
Very good service
Unfortunately I experienced a problem after my oil service. Loss of Oil due to a damaged Oil Filter Seal.
again... great service
They were excellent completing the inspection quite quickly.
On this and every previous occasion that I've been to Sytner Oldbury I have been well looked after and received courteous, friendly and professional service and advice.
Reception was good valeting was awful
Excellent service pity about the wait
Everything needing to be done was done. Everything was explained to me in advance with costings. The car was Immaculately cleaned when I collected it.
Car was brought in for service which was not carried out ,due to 2K left till service count down.Yet a full inspection of the car was carried which I didn't need.Its poor that a garage would put out a customer over a cars service counter.
Very friendly and helpful. Good service all round .
From booking the car in to collection the service staff (April Lilly) were very professional and kept me informed what was happening and when it was ready
No issues no problem lovley staff
They did everything required and the free health check provided much comfort to me.
Had to return the car as the problem/issue with the seat belt had not been resolved. The response to the first "fix" was the belt was twisted. Not convinced this was the case, as I would have picked this up.
Initial contact was very business-like and clinical but was warmer later when I was updated on the service completion and paying.
Great customer service .. friendly staff, courtesy lift back home very helpful
Car service completed quickly with no issues
Car was not washed properly even after I've asked to be cleaned again
dealt with promptly and estimate of time taken to undertake "birthday" check-up accurate
Easy to arrange you can wait while service is completed lovely to see service on video
I have put very satisfied because I never would say completely satisfied as I believe there is always something that could be improved. For example (this is NOT a comlaint) I was offered a coffee only once. would have been nice to have been offered 2
I thought thd free check was a waste of time. I declined a car clean as it was an automated machine using brushes. The car was not vaccumed.
They made room for me to have a service when there was a cancellation, showing initiative , other Bmw retailers were happy for me to wait a week
Opted to wait, and car was still in the car park 30 minutes after I handed over my keys. I also returned to have a software update. I checked by phone how long it would take first , but when I arrived I was told it would take much longer, so I left
Sales team managed the whole process well and were very helpful in resolving a situation that developed subsequently to my complete satisfaction
Great communication throughout the process
Amount of time it took
Service centre replaced one part without question
Gold star service yet again
Surroundings and facilities were comfortable.
Fully informed throughout the process
Advisor called requesting I got there in good time before they finished for the day. Arrived when asked to be left waiting 20 minutes as car was not ready. If you close at 2 on a Sat then dont ask me to be there for 1.15.
Really good service
Chris Clements was excellent and kept me up to date on a regular basis whilst my car was in for repair, service and recall work. Couldn't fault his service. Work on car was all completed in good time and car was spotless on its return to me.
Excellent and attentive customer service from Ann-Marie at syntner oldbury
Sale was fine but after sales very poor. Have had to return to Sytner too many times to get faults remedied.
Had to return my car to the next day because the engine oil level had been exceeded!!! Not what you would expect after paying £350 for a service and £85 for oil . I hope that this has been logged on BMW records in case this results in engine damage!!
Usual friendly staff
Service experience was friendly, professional and efficient.
Anne Marie made me feel truly valued and ensured my issues were treated fairly with my interests being put at the front of any discussions. I felt Anne Marie really cared about the outcome which means I will recommend the device at BMW to everyone.
Already explained above, although, to be fair, once I had contacted a staff member I was dealt with promptly and efficiently.
Service and attention to detail was fabulous
work was completed on time. Drop off and collection was easy
Cannot fault Bmw oldbury Liz Harrington deserves high praise for her professional attitude and politeness during my visit nothing was to much trouble so well done Liz Harrington .
Tyre pressure was low when I collected vehicle. Health and safety issue.
Service and customer care high quality
We felt very comfortable
Matt's way is the responsible for this answer.
It was my first time experience at a BMW centre. I honestly have nothing but praise for how the team assisted me from making my initial enquiry through to successfully sealing the deal. They were extremely attentive & willing to go that extra mile.
Everything this from explainat ion about the car to taking it home. Fantastic ??????
Very good service. Simon warr came in on his day off to ensure I had delivery of my car.
The Car and the customer service is beyond exceptional.
Anthony Dealey was awesome yet again and so were the finance team as it stands I would never go anywhere else for my BMW ! The car is the icing on the cake
I am in a same sex relationship which I mentioned to Sam. At no time did he domonstrate any discomfort verbally or body language which was relaxing.
Easy and very helpful
The whole turn around time was very quick and very little waiting around.
i am overall very satisfied. During the delivery there was a delay however Sam was able to sort us a hire car. Only negative would be the hand over, as oldbury are currently having work done. There was no presentation, just the car parked outside.
pleased with the vehicle and the process from start to finish did take long but worth the wait
Was helped yo choose our perfect car. Sale exec gave feedback thriuhhkutt
Can't quite go to the 5 star rating. the order was messed up slightly with a couple of options in correct, One issue was rectified the other could not be. I could have walked away but overall am happy with the purchase.
I was not happy with this purchase. This is my fifth BMW I have purchased but on this occasion I found this BMW centre to be pushy, unprofessional and a clear lack of detail to the order and my basic instructions.
Love the car. Good service. Easy handover.
Very professional, patient and clear.
Outstanding service will recommend to our friends and family
very satisfied with all aspects
The sales reps made it a very pleasant visit and great communication is the key to why I am happy. Thank you
Excellent service from Duncan.