At Sytner Oldbury, we are committed to first class standards of customer service.

To demonstrate this commitment, we have recently signed to the voluntary "Motor Industry Code of Practice for Service and Repair", which commits garages to an open, fair and responsible way of doing business. It is a voluntary Code that aims to deliver the benefits of self regulation to garages and their consumers.

Code of Practice

The Motor Industry Code of Practice for Service and Repair is a voluntary Code created for the motor industry and its consumers. The Code has been developed to provide a self regulatory regime by which individual garages can demonstrate their intention to operate as responsible businesses and have in place a speedy dispute resolution service that consumers can readily access in the event of a disagreement.

The Code is a voluntary code of practice and is working towards approval by the Office of Fair Trading (OFT) under their Consumer Codes Approval Scheme. OFT Approved Codes promote and safeguard consumers' interests by helping consumers identify better businesses and to encourage businesses to raise their standards of customer service.

The Code sets out and defines the promises made by subscribers regarding:

. Advertising
. The booking process
. Carrying out the work
. Billing
. Staff
. Complaints handling
. Dispute resolution and disciplinary action

The code also contains guidance for consumers and provides information on dispute resolution provided by the Code Conciliation and Advisory Service. It also sets out the steps that both parties should take to resolve a complaint.

To find out more please call us on 0121 552 2825.