Sytner Oldbury Star Rating
Sales
13 comments from 34 reviews
Service
48 comments from 117 reviews
What does our rating mean?
Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.
You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.
Click here for more information.
Customer Comments
Sales
Click here for sales overview page.
Service
"The dealership haven't fixed the problem with the CD ROM and they had the car longer than they said they would need it."
"The problem was i was quoted for a job and when i got back it was much higher i was not happy."
"On receiving a text asking if everything was ok, I texted back to say no, I had a warning light on , but got no reply from the Dealership.I would like to mention Hannah who gave excellent Customer Service."
"Poor service. The dealer has to be chased for information. I feel there is a lack of support."
"Visited dealer on a number of occasions and have always been completely happy, follow up call after every visit"
"Exellent service."
"I am not happy with the fuel consomption."
"They qwere late picking my car up."
"Good"
"It was very easy."
"Very good."
"I am happy with the service I received."
"Always very polite and attentive on every visit."
"There very obliging ,nothing but excellent very friendly."
"They are really friendly, they explained everything well."
"They were very good, very helpful, I was interested in the X1 and they brought the car out for me to look at."
"i am happy with the service there"
"They were fine."
"The service took too long."
"The car went in for a break fluid change and MOT I was contacted and told there was no soap in the washer I told them I have never used the washers I was told the alternator belt showed ware I asked if it needed to be changed they couldn¿t tell me."
"Staff are always friendly and willing to help."
"They are very helpful."
"No courtesy car could be provided when the warranty work was being carried out."
"This visit was due to an oil leak that occurred after the last repair. Due to short notice I wasn't given a courtesy car and was told on the Friday PM it went in the car would be there for the weekend, so i hired a car. the car was ready the next am."
"Very friendly and efficient"
"I never have a problem at the Dealership."
"They do a very excellent job"
"Unfortunately the WiFi was slow so I was unable to complete work which I had taken with me."
"always happy with the dealership. Peter Green is fabulous really excellent."
"The staff are personable but sometimes it can take a while to get the vehicle back when the work's done."
"pleasant staff, had to leave vehicle over the weekend rather than finishing the job on the friday"
"the service i received from yourselves was excellent customer focus but the niggle i stil have is that what i explained in the previous question"
"Excellent service as usual"
"They called me to keep me informed on the progress of the vehicle , I was very impressed with that ."
"Faultless service."
"I thought the visit was pleasant , they called me by my name as I went in ."
"battery has not been resolved after several attempts"
"Staff pleasant and efficient as ever"
"I think they should clean up the coffee machine."
"Went in for repair and service at the same time. No parts for repair, seat belt unusable, had to return to get it fixed, 40 mins wait while car cleaned"
"When booking I asked if a courtesy car was available and was told not for three weeks, but when they told me it would have to stay overnight they managed to find one."
"It was fine."
"wrong part ordered, which delayed work, otherwise very satisfactory"
"A very good dealer, excellent"
"A total nightmare, 2 weeks wait to supply courtesy car. Car had been in some sort of accident while at the dealership"
"Collection later than advised"
"Had to pay insurance for courtesy car, complain many times that the car is using too much fuel but no solution, have to pay for a private valet every time I visit. Extremely disappointed with the customer service"
"completely satisfactory"
1 Series 3-Door (2012)
1 Series ED 3-Door (2012)
1 Series M135i (2012)
1 Series 5-Door (2011)
1 Series Convertible
1 Series Coupé
116d ED 5-door (2012)
3 Series Saloon (2012)
3 Series Touring
3 Series Convertible
The BMW 320d ED
3 Series Coupé
ActiveHybrid 3
5 Series Saloon
5 Series Touring
5 Series Gran Turismo
5 Series Saloon ED
ActiveHybrid 5
6 Series Coupé (2011)
6 Series Convertible
6 Series Gran Coupé (2012)
7 Series Saloon
X1 (2012)
X1 sDrive20d ED (2012)
X3
X5
X5 M50d (2012)
X6 (2012)
X6 M50d (2012)
Z4
1 Series M Coupé
M3 Coupé
M3 Convertible
M5 (2011)
M6 Coupé
M6 Convertible
X5 M (2012)
X6 M (2012)
"Our car was a little late with the delivery but we were called and told about it. It did not make any difference to us and we were completely satisfied with the delivery."
"Jodi and Malcolm recovered what was a disastrous initial experience, the car was presented better than I expected"
" Prior to the sale it was fine, but the aftersales was poor. Calls and e.mails were not returned by the Salesperson , delivery date was delayed, The Sales Manager was slow to respond to my complaint, although an apology was received eventually."
"It was a pleasure to buy my car at this branch as the staff have been very helpful and courteous throughout the whole process, altogether made the experience a special moment and went that extra mile."
"THE PURCHASE OF MY BMW 3 SERIES 320i WAS HANDLED MOST COURTIOUSLY AND EFFICIENTLY BY THE DEALERSHIP STAFF, AND IN PARTICULAR BY SIMON TONKS."
"Sonia very helpful and knowledable"
"fantastic service would highly reccomend"
"Wasn't told that a courtesy car would not be available for warranty repairs, was without a car for 2 days after 3 weeks"
"I sent them a card to say how grateful we are and how much I love my car!"
"Big compliment for Nick Cunningham"
"Fantastic"
"The dealership was very good, I was kept informed of the process at every stage"
"Excellent customer service as I viewed the car, bought it and collected it. dealer contacted me a few days later to check my satisfaction."