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ABOUT Sytner Oldbury.

Find out more about what we do and our team.

Latest News & Events

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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New M Sport Limited Edition for BMW 6 Series Coupé and BMW 6 Series Gran Coupé.

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The new BMW 5 Series Touring

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THE NEW BMW i8 PROTONIC COLOURS.

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BMW wins three awards at the 2017 fleet world honours

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Sytner Group take First Place at the Sunday Times Best Big Companies to Work For Awards

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Success for Sytner at the BMW Retailer of the Year Awards.

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BMW i3 Service Inclusive

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BMW XDRIVE.

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ROAD TAX CHANGES 01/04/2017

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Explore the dealership

Welcome to Sytner Oldbury BMW

From Car Sales to Servicing and repairs, our state-of-the-art dealership on the Wolverhampton Road, West Birmingham caters for all your BMW needs. Our staff in all departments are fully trained by BMW and thanks to their combined years of knowledge, we are able to offer our customers a service that is personal to their individual needs

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Based on the SERVICE DEPARTMENT ONLY car sales would get , at best 1 star

Service

I was looked after very well. The staff were courteous and friendly and I was given a left back home after dropping the car off which saved me a lot of time!

Service

Courteous and did everything required

Service

Having had a problem with my car, not long after collection, BMW did what it said it would do if any problems occurred, they provided recovery, curtesy car and diagnosed and repaired the problem within the shortest time

Service

from booking to collecting the vehicle was a very satisfying experience

Service

Punctuality and professional, made to feel part of an elite group.

Service

The girls were brilliant.really looked after me

Service

Standard of service well above average. Servicing team very welcoming and friendly. My service advisor April was most professional and efficient, kept me informed throughout - knowledgeable and an absolute pleasure to deal with.

Service

Car felt great after the service.

Service

Every thing run smoothly

Service

Very help full and gave me correct information very happy

Service

See above plus the staff are lovely too- very professional and efficient

Service

Very impressed , I thought the video of the inspection was a nice touch

Service

See above. Job well done

Service

Swift service and clean car on return

Service

as above

Service

Friendly service staff

Service

In recent years BMW Sytner haven't been the best but the past two times I've been in the service adviser is the best I've delt with

Service

Liz is always a pleasure to deal with.

Service

Valeting of the car after last service not quite up to the usual standard. Was no big deal really.

Service

I will be happy if they can sometimes explain better what is going wrong on your car.The sales teams we normally talk to seems not to have in-depth knowledge about the car make up.I will recommend that the engineers do the explanation.

Service

Great service and telephone manner

Service

Video review was new to me and good.

Service

It was good, the general service was great. Was meant to get back to me with cost of repairs to scratch and sill. They took photos and sent to their work shop but I haven't heard anything back yet.

Service

No problems whatsoever.

Service

Staff very friendly

Service

The people were polite and friendly, did what was asked for and returned the car spotless.

Service

Very friendly

Service

Done as a while you wait service. It was completed at the time they suggested. The video check was with me by the time I reached home.

Service

Helpful

Service

They always made sure that I was kept up to date with what was happening

Service

They where updating me as they where doing the service. Finish on time. Excellent services

Service

Nothing was to much trouble from start to finish liz Harrington and Neil the mobile technician were superb in dealing with my needs v

Service

Everyone is professional.

Service

Very good customer service from adviser Liz, let down by late delivery of a part, which meant I was without the car for 2 days.

Service

Friendly and informative

Service

Good customer service

Service

Collect n deliver n phone communication re work to be fine n costs is excellent

Service

Made to feel like a VIP on every visit. Service is efficient

Service

Dealt with professionally, promptly and delivered on what was promised and on-time. Anne-Marie was very helpful, and we discussed Alfa Romeo ownership!

Service

Car was dealt with on a "sit and wait" basis. I was even taken to, and met at when returning, the train station .

Service

Took four phone calls to get someone to come back to me about leaving something in the car

Service

Service department communication was excellent it was only spoilt by colleagues in your body shop.Liz Harrington was a pleasure to deal with.

Service

Any issues that I identified on arrival were dealt with and resolved as part of the service

Service

service was good, and I wasn't kept waiting.

Service

Staff were very helpful

Service

See answer above. Service desk girl was particularly welcoming and helpful.

Service

I couldn't fault the servicethe

Service

Friendly knowledgeable and informative staff

Service

As usual ,not just this occasion, Sytner Oldbury ,have got it right.. Customer greeting ,service reception ,customer comfort whilst waiting ,Job finished on time ,friendly pleasant people in all contact points Just a fantastic customer experience.

Service

I have used Sytner Oldbury and Sytner Tamworth before and the service I have always recieved from both sites is top draw.

Service

As above

Service

Completed service as agreed.

Service

not only was I greeted on the door I was then passed over to Liz Harrington not only did she sort everything out but she also talked me through all the gadgets on the loan car truly amazing member of staff very satisfied

Service

My car was serviced on time and left very clean

Service

Ant is an exceptional salesperson who took me through the process of buying the car and then explained that Sam would explain the financial process. It was a smooth process.

Service

The issue was fixed, but when I dropped the car off I was told they would call me when the car was ready. This didn't happen , and I had to call them

Service

Ben was pleasant and helpful on my last visit. He called me as soon as my car was ready and explained fully the position and outcome following my service. But, please see answer to Q4 below.

Service

The representative I delt with was knowledgeable and efficient, was supprised and thought the idea of sending a video was brilliant also the representative called me on the Monday to ensure everything was satisfactory

Service

Have seen Liz almost every time. Icing on the cake.

Service

Staff were very helpful. Suggesting options and how to approach my issue of a new engine. Gemma was very helpful and when she was away April took over. April kept me constantly updated on the process which helped to minimise the stress

Service

As above

Service

Great service showed what problems I had with the car very quick and sorted me out a rental car whilst my car was being serviced which was a big help

Service

Collect and delivery service is convineant .Service team spoken to me on phone before and after the service, well informed of what is going to be perfomed.

Service

as above

Service

I was pleased with both April and Jemma Rushton. They were very professional and polite. They kept me updated through the process. Both are a credit to BMW Oldbury. Keep up the good work!

Service

Quick and efficient service. Loved the video to show me what they found, great personal touch

Service

Very professional yet friendly throughout. Lift to work when dropping off vehicle was nice touch

Service

Everything to high standard

Service

as above

Service

recall modifications carried out as quoted

Service

Though the staff are courteous I've had issues where my car got scratched and my sunglasses went missing after leaving them in the car. The scratch got repaired and I had half the money back for my glasses, though I'm still out of pocket with those.

Service

happy with service

Service

Very good experience, issues identified and flagged up in the video.

Service

Very satisfied. Pleasure to pop into bmw for my car issue

Service

Left waiting for a long time in waiting lounge. Other customers walked in and sat down straight away and got served.

Service

Maintaining high standards

Service

They cleaned my car which i didn't expect, very satisfied

Service

Mark and liz made me feel comfortable they broke everything down to make it easier for me to understand I bought a box chocolates in to say thanks I even was impressed with the new manager who escorts you 2 the waiting area Really well done all

Service

wasn't explained to me what they were doing and charge a full service which i never asked for. Was happy to have money refunded.

Service

Very helpful

Service

Factual!

Service

I would have liked for the oil service to have been completed under the service pack while me car was in for its MOT. I now have to make two trips or miss my service pack oil service which expires in September.

Service

Very slick on arrival. Very clear and concise on what was happening. Above and beyond on taking me into work despite traffic. Thank you!

Service

Staff haven't got a clue.. giving me false information an when I questioned it they want to back track. My car wantnt finished so I was rushed back in because they needed my loan car back for someone else. Now it's ment to go back in in 2 weeks.

Service

No complaints, and the jobs the car came in for got done satisfactorily

Service

They were pretty good very impressed with the video that was sent however they never to responded to my last email which I sent twice

Service

As above

Service

cannot fault enything

Service

All questions and concerns were addressed.

Sales

Everything from start to when I finally picked up the car went smoothly, all of the options were clearly explained including the financing options.

Sales

Salesman looked after us throughout the who way, very impressed

Sales

No pressure, lots of sensible answers to any questions I had, Brad and Shelly took the time to listen to my queries and requests and were really open and helpful

Sales

frequent, light touch contact. very customer focused.

Sales

Excellent customer service. Very friendly and knowledgeable staff. Marlon Taylor is a wonderful example of how all sales people should be.

Sales

Very satisfied with whole experience, delivery sooner than expected

Sales

I was made to feel like a valued customer

Sales

The salesperson went over everything, but as we were replacing an older BMW we were aware of most things. It didn't stop him making sure we were happy with the controls before we left.

Sales

Marlon was knowledgeable, patent and friendly at each stage of the process. He set expectations and kept promises - a credit to BMW.

Sales

Ryan and Simon were excellent throughout and delivered everything they promised!

Sales

Very friendly and easy to deal with

Sales

Always treated well

Sales

Steven was outstanding and a credit to your company. Nothing was ever to much trouble for him and always helpful, polite and happy to help.

Sales

The way we was treated from start to finish was 10/10

Sales

Bradley Cooper (sales person) was a joy to deal with, He was approachable, friendly and knowledgeable.

Sales

Completely satisfied thanks, very helpful throughout the buying process, choosing the right model, the finance options and specification of the vehicle. communication was very good during the vehicle manufacture, delivery and handover.

Sales

Completely satisfied & more nothing a problem

Sales

Stephen Rowley provided an excellent service and ensured he did everything he could to cater for us.