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ABOUT Sytner Oldbury.

Find out more about what we do and our team.

Latest News & Events

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WHAT A DIFFERENCE A DAY MAKES.

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BMW Upgrade Scheme.

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BMW i8 Roadster

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Impress with the new BMW Shadow Edition

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New M Sport Limited Edition for BMW 6 Series Coupé and BMW 6 Series Gran Coupé.

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The new BMW 5 Series Touring

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THE NEW BMW i8 PROTONIC COLOURS.

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BMW wins three awards at the 2017 fleet world honours

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Sytner Group take First Place at the Sunday Times Best Big Companies to Work For Awards

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Success for Sytner at the BMW Retailer of the Year Awards.

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Explore the dealership

Welcome to Sytner Oldbury BMW

From Car Sales to Servicing and repairs, our state-of-the-art dealership on the Wolverhampton Road, West Birmingham caters for all your BMW needs. Our staff in all departments are fully trained by BMW and thanks to their combined years of knowledge, we are able to offer our customers a service that is personal to their individual needs

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Trouble shoot methods were on point

Service

Only required Mot, health check and valet package, but treated well and final result of MOT clearly explained. Tyre damage from pothole required replacing. New tyre fitted on site, possibly cheaper elsewhere but more convenient.

Service

Feel that even though they could not diagnose the issue to begin with, they persevered.

Service

Very friendly and well organised team and Sytner Oldbury, complete trust in them.

Service

very informative Jason the service manager is always very helpfull

Service

Good job and advice

Service

Liz was able to resolve all concerns with minimal disturbance to me snd my family

Service

The dealer kept me up to date and handover was smooth and painless

Service

Liz Harrington is a pleasure to deal with, and always has a smile for you each time you visit.

Service

easy drop off, easy hand over after service

Service

Receptionist missed the car was also due an inspection service at the same time as the mot test so now I have to return to get this done even though the car had a health check and an end of warranty check. It's a waste of my time.

Service

Polite professional experience nothing to complain about.

Service

whilst car was being serviced I was kept up-to-date

Service

Service was fine

Service

I was treated with respect throughout

Service

Car was in for a BMW recall

Service

Offered to clean car and it looked dirtier than when it went in

Service

good turnaround.

Service

Had a problem with my seat belt - and ahslo had a family emergency so couldn't pick up my car. Sytners arranged for a driver to take me home and sorted out my seat belt overnight !

Service

There is always somewhere for you to wait; watch TV and Use the Free Complementary WiFi also the staff are very friendly and helpful.

Service

April Lilley at the branch was very helpful and pushed to ensure the work was done within the same day to prevent inconvenience and also lined up someone to take me to the train station should it not come through. Thankfully all done in the same day

Service

Not totally happy about the issue with vehicle boot: there is an intermitted problem with the boot of the vehicle: the key throb not always following the command to open the boot, and sometimes it has responded with a stagger movement.

Service

Very

Service

Very good service, especially the health check. Good facilities. Excellent customer service.

Service

Polite and professional service

Service

Excellent as always - friendly helpful staff - April my Service Representative kept me informed on progress and collection and return of my vehicle and called next day to check everything was OK

Service

Mostly great experience. The only let down was that the mat on the drivers side was not replaced correctly and came up over the pedals whilst I was driving home. This could have caused me to have an accident.

Service

Did everything I requested

Service

Everyone was well informed, polite, knew my name, if they had offered to pick me up from work it would have been 5 star

Service

Done in efficient timely manner.

Service

As above.. Liz was helpful and the coffee was good!Provision of Wifi during the waiting time appreciated...as well as being able to talk to Mr. Phillips about mutual interests.

Service

They cleaned my car even though they said hey couldn’t because of storm Emma!

Service

Good communication to keep me updated on service and collected and returned vehicle to workplace for convenience. Only draw back was having to book in again for replacement brake pads which weren’t in stock at time of service.

Service

Fair price for servicing vehicle less than I expected.

Service

I was told the service would be an hour and this was reiterated when they called to check I was attending, but it was a 3 hour service. I asked them to reset the key battery alarm which they didn't and they didn't set the car to show it had been done

Service

Paul was very informative and chatty, he kept me informed about what was happening and always made himself available. Ruth was very genuine and down to earth.

Service

Answered all questions and made time to make sure my requirements were met

Service

I have used them for years and they are always fair, knowledgeable and helpful.

Service

excellent service. made to feel valued

Service

Team were fast and efficientKept me up to date Work was to a high standard

Service

The staff that attended have done all they could to fix the problem. They made sure that i will still have a loan car to use whilst my car is being fixed and I can speak to a designated staff regarding updates anytime.

Service

Good friendly service always ready to help

Service

Car in for 2 issues. Only one completed. Several visits later they think they know how to correct Professional SatNav which has not worked correctly since new car bought 4 months ago. It is now booked in for 7th March to fit new unit directed by BMW

Service

The video walk through was useful and gave me more of an update than the pure brake fluid assessment for which the car was submitted.

Service

Friendly welcoming staff

Service

Work was done promptly, but I was left sitting in the waiting area for over an hour having been forgotten about by the customer service rep. Eventually I enquireg and was given a lift to my office

Service

I’m always happy with the response I get back from you, it’s always reassuring. Thank you

Service

April who we dealt with on servicing was extremely helpful. my car broke down 2 days before going on holiday. April sorted everthing out for me with enterprise. whilst on leave April stayed in contact with me all week. Great relief

Service

Did exactly what you said .

Service

Had no problems

Service

The report video came without sound so was basically of no real use to me, although I was advised by my contact person that the inspection itself showed no faults or problems with the car.

Service

Staff were very polite, good experience. Only minor point was the video sent through did not work.

Service

Car serviced Problem with car fixed Got a lift to work Didn’t inconvenience me at allCar spotlessly

Service

Completely satisfied.

Service

Car ready on time as agreed

Service

Would have liked to have had a courtesy car for the day whilst my car was getting serviced, however I understand there wasn't any available. The staff arranged for a car to drop me off to work so that was appreciated!

Service

Can’t fault it.

Service

The service department are extremely competent professional. April has dealt with me on the latest occasion and communicates very well.

Service

Very friendly staff, professional!!

Service

Smooth and easy customer service particularly when rushing to get to work. Liz Harrington is particularly helpful and very nice to deal with.

Service

The person who delt with me was great

Service

Excellent job

Service

Video walk around the vehicle was innovative and very valuable.

Service

Same again good service

Service

Liz Harrington managed the service superbly

Service

An exceptional service provided from start to finish.

Service

You just don't get a service like this anywhere. Proffesional and impeccable

Service

Perfect

Service

Very professional, efficient and helpful staff.

Service

Work was great but car was returned with a scratch; oldbury have agreed to repair . Otherwise 5star

Service

Everything went to plan no issues

Service

Everything on time & every one polite

Service

The video showing checks carried out was great & informative.Communication throughout exceptional.Car washed & valeted to a high standard.

Service

The job was completed with literally no hassle!! Utterly simple.

Service

Everything was carried out exactly how I asked for

Service

Very good service. Video was useful. Service was all paid for by BMW due to an error in sales and this was all done smoothly with no problems.

Service

Excellent service from all staff

Service

As I said above can't fault the service

Service

Over and above the service dept were incredible I can’t praise them enough a credit to BMW and sytner oldbury

Service

My car was in for a service, was washed and hoovered which I was not expected

Service

car went in for a brake fluid change only. came out with tyre senor warning. called service who told me earliest rebook was 30 janthe car went in in perfect condition and came out with a fault !!!

Service

Communication throughout brilliant. The problem with my car was immediately resolved.

Service

As per question 1. Liz on the service desk is a credit to your staff and service. Craig who carried out the health check on my vehicle very professional and thorough.

Service

Easy to book, date/time convenient and good communication from April Lilley, who handled the service, on the day

Service

The member of staff looked into what we were saying and sorted the issue

Service

Straight forward and simple booking process detailed breakdown of the work carried plus advisory report and complementary valeting and courtesy car

Service

Very professional, kept informed and job well done.

Service

Looked after extremely well by the service advisor and the teamHad a query re the car -master tech test drove and resolved immediately

Service

The communication was patchy and as times and dates shifted the information was not communicate in real time. Actually we had to contact BMW for updates which again was unacceptable.

Service

Liz was very friendly and helpful.

Service

Completely stress free from start to finish

Sales

very pleasant, wasn't that aware I was spending over £50000

Sales

Peter and Simon worked very hard to match my expectations. I wanted to reduce my monthly payments and they did everything they could to help me. I was also out of the country for 3 weeks but they arranged delivery without any problems.

Sales

The only negative was that the car had to be returned the day after purchase due to the sat nav not working at all which wasn't great with a brand new car ! Duncan Plant nevertheless arranged for collection and return of the vehicle to sort it out

Sales

competent friendly service, nothing was too much trouble.

Sales

When you are spending nearly £70,000. Mr Barnicoat makes it seem like you are buying candy. He is an awesome salesman. Planning on my next car and would only like to deal with him in future. Can't wait!

Sales

The whole experience was very good and efficient.

Sales

Friendly but professional and always with a smile

Sales

Very satisfied. Dave and shelly couldn’t have worked hard enough for us to find the right car for the right price. Can’t thank them enough

Sales

I was updated when my car would be ready and I even got an email before to show me how to set up services for my car too

Sales

One of the reasons to opt for BMW rather than other German brands was the friendly and very professional service I received at the Sytner BMW, Oldbury. Ian Woodier deserves special mention for his excellent client handling and professionalism.

Sales

From start to end no problems at all

Sales

Bradley the sales executive was really helpful and kept me informed of the progress regarding the delivery of the car

Sales

The service was as always with sytner excellent

Sales

Both Simon and Bradley kept us updated on the delivery of the car, due to heavy snow the delivery was delayed, we were kept in the loop at all times

Sales

The fact that we got to test drive the car we were interested in for the whole day was just way and above what we were expecting. Not just the sales man looking after us but the whole branch made us feel wanted and at ease.

Sales

had cars from other dealers in the past but non have ever given the service that we received from BMW and paul kensington

Sales

My car was ready for me even before the date I expected it

Sales

Great service and communication throughout the purchase,would recommend Ian Woodier my salesperson

Sales

completely satisfied every thing explained

Sales

Have been purchasing BMW cars for over 18 years and the way I’ve been treatedhas never changed I felt so relaxed and made to feel very special it always gives me goosebumps as I get into my new car and drive off

Sales

My sales executive was excellent I would recommend Ian Woodier to anyone and Sytner Oldbury should see him as a key asset to their team.

Sales

Happy

Sales

Smooth process and I got my desired vehicle within my budget

Sales

Dave Barnicoat was excellent at sourcing the best car for our needs. Very helpful and friendly.

Sales

Salesman very knowledgeable, lovely manner, not pushy

Sales

Everything from start to finish was great

Sales

Again great salesman in Tim Holmes.We were at ease from start to finish,always well informed throughout the purchase.

Sales

It is very relaxed atmosphere and Paul offered us hot drinks every time and even to our son. There were biscuits available for him too.At no point did we feel pressured into going for a BMW car over any other.

Sales

Made us feel very comfortable explain everything we needed to know

Sales

Above

Sales

I was kept up to date at all times, Ian was very professional helpful at all times