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ABOUT Sytner Oldbury.

Find out more about what we do and our team.

Latest News & Events

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WHAT A DIFFERENCE A DAY MAKES.

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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New M Sport Limited Edition for BMW 6 Series Coupé and BMW 6 Series Gran Coupé.

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The new BMW 5 Series Touring

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THE NEW BMW i8 PROTONIC COLOURS.

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BMW wins three awards at the 2017 fleet world honours

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Sytner Group take First Place at the Sunday Times Best Big Companies to Work For Awards

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Success for Sytner at the BMW Retailer of the Year Awards.

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BMW i3 Service Inclusive

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ROAD TAX CHANGES 01/04/2017

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Explore the dealership

Welcome to Sytner Oldbury BMW

From Car Sales to Servicing and repairs, our state-of-the-art dealership on the Wolverhampton Road, West Birmingham caters for all your BMW needs. Our staff in all departments are fully trained by BMW and thanks to their combined years of knowledge, we are able to offer our customers a service that is personal to their individual needs

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

no problems

Service

Just one little thing which was a bit annoying, after visit in body shop ( car was left to refurbish alloys ), I found there is a little sticker on windscreen ( if I had a accident etc), I can not recall any one asked me if I want that to be put in .

Service

i come and drop of the car and they give me a lift to the office and overall everything is excellent.

Service

Really efficient

Service

Because my problem was resolved quickly and in good time

Service

Easy process from quote through to collecting car after work had been carried out.

Service

AS ABOVE, EXCELLENT

Service

I was well looked after, as was my car, I was informed at all times what was going on and the pre arrangements for the service and arrangements for the courtesy car couldn't have been easier.

Service

An excellent service and information is detailed and accurate

Service

excellent communication throughout

Service

initially problematic but sorted after around 1hr 30 mins.

Service

Duncan and Simon were excellent attended to our every need called us back and arranged to get car for us to test drive.

Service

Dropped my car off at a convenient time for me and borrowed a courtesy car from you so could carry on with my day, and the car was really nice. I enjoyed driving it.

Service

Ideally it would have been more convenient if a courtesy car was available but this would have meant putting off the service for too long

Service

Everything was done to enable a speedy return of my vehicle with care and consideration

Service

Ran like clockwork. Waited while the work was carried out and enjoyed the coffee.

Service

They taught them through what the car needed to be done, sent images of what they were doing.

Service

Great service

Service

Efficient service

Service

Made to feel at ease

Service

The service levels on this occasion weren’t commensurate with previous visits.

Service

Polite efficient,loved the health check,what more could you ask for? I believe praise where praise is due ,well done.

Service

Once my car was there everyone was very helpful and kept me informed.

Service

Prompt reply to any questions and also informed when vehicle was available for collection

Service

See below re: rattle. Expensive for an oil change and notional inspection.

Service

as above

Service

They looked after myself and I was pleased with the service they did on my car.

Service

The engineer forgot to reset my car's computer so I had to return the next day. The service manager promised me a letter for a half price MOT for next year as way of apology and I have not received anything from them.

Service

Great fast service and good communication

Service

Good customer service - especially Richard

Service

Excellent and timely communications.

Service

The service staff are very attentive and their is no hassle they are very polite.

Service

See responce above

Service

Originally booked my appointment in for 8.30 in the morning, then received a phone call the day before to confirm my appointment at 11.30. Was told I could wait for my car and it would around 1.5 hours then upon checking in was told I couldn’t wait.

Service

nothing to complain about

Service

Good communication all along the process of repair

Service

car serviced on time, and advance warning of future work probable and timescales for future maintenance - pads, discs tyres etc

Service

Same reason as above

Service

Easy to get answers

Service

Excellent staff

Service

Fantastic service from arrival to leaving.

Service

customer service is very good but performance and reliability of vehicle has not been resolved

Service

An issue arose about the date my service was needed. This caused some problems but thèse were all resolved.

Service

Work done to a good standard and vehicle well cleaned on collect

Service

Did a good job...??

Service

no reason not to be completely satisfied,video inspection good as always and see above re personnel

Service

I was received and attended to promptly and courteously and was informed of the progress regularly. Staff ensured that I was comfortable while waiting and provided appropriate support on completion of the service.

Service

Coffee and reading material was available. It was comfortable and it was possible to have the job done while I waited.

Service

not all the work was done, some recall work to be done another time, which is a little inconvenient.

Service

Good service and salespeople

Service

As previously stated.

Service

As a long standing customer of the Dealership, the Team treat me like a friend, but manage at the same time to maintain an air of respect for me as a client.

Service

Excellent service experience very easy and welcoming on arrival

Service

Like always great staff

Service

cleaning of car could be better.

Service

Always receive excellent service from Sytner Oldbury.

Service

I would have preferred an automatic courtesy car rather than a manual.

Service

Gemma provided first class professional customer service. The whole process of servicing my car was seamless.

Service

As I had a problem with Ac it's working now but only down side is I won't be able to use till summer but then my warrenty ends in February

Service

Covered in previous comments but in addition the dealership sourced a non-standard courtesy car that met my unusual requirement

Service

As above .

Service

Always like going back to an old friend who is always willing to go the extra mile

Service

I was looked after very well. The staff were courteous and friendly and I was given a left back home after dropping the car off which saved me a lot of time!

Service

Based on the SERVICE DEPARTMENT ONLY car sales would get , at best 1 star

Service

Having had a problem with my car, not long after collection, BMW did what it said it would do if any problems occurred, they provided recovery, curtesy car and diagnosed and repaired the problem within the shortest time

Service

Courteous and did everything required

Service

Punctuality and professional, made to feel part of an elite group.

Service

from booking to collecting the vehicle was a very satisfying experience

Service

The girls were brilliant.really looked after me

Service

Standard of service well above average. Servicing team very welcoming and friendly. My service advisor April was most professional and efficient, kept me informed throughout - knowledgeable and an absolute pleasure to deal with.

Service

Car felt great after the service.

Service

Every thing run smoothly

Service

Very help full and gave me correct information very happy

Service

See above plus the staff are lovely too- very professional and efficient

Service

See above. Job well done

Service

Very impressed , I thought the video of the inspection was a nice touch

Service

Swift service and clean car on return

Service

as above

Service

Friendly service staff

Service

Valeting of the car after last service not quite up to the usual standard. Was no big deal really.

Service

Great service and telephone manner

Service

Liz is always a pleasure to deal with.

Service

It was good, the general service was great. Was meant to get back to me with cost of repairs to scratch and sill. They took photos and sent to their work shop but I haven't heard anything back yet.

Service

I will be happy if they can sometimes explain better what is going wrong on your car.The sales teams we normally talk to seems not to have in-depth knowledge about the car make up.I will recommend that the engineers do the explanation.

Service

In recent years BMW Sytner haven't been the best but the past two times I've been in the service adviser is the best I've delt with

Service

Video review was new to me and good.

Service

No problems whatsoever.

Service

Staff very friendly

Service

The people were polite and friendly, did what was asked for and returned the car spotless.

Service

Done as a while you wait service. It was completed at the time they suggested. The video check was with me by the time I reached home.

Service

Very friendly

Service

Helpful

Service

Excellent service from Bradley Cooper from first contact to hand over

Sales

Easy transition from one car to another

Sales

Service could not have been better. I felt valued as a customer and sales exec Bradley Cooper could not have done more to help.

Sales

The sales force found me the car I wanted in the right colour

Sales

Bradley Cooper listened to what we wanted and did his utmost to deliver. He kept in contact with us throughout the process and never failed to deliver what he promised. He is a credit to the organisation and the graduate scheme he has just completed.

Sales

Bradley Cooper (Sytner Oldbury) was very helpful. Throughout the purchase he answered all questions with in depth answers about finance agreements, and options of purchasing a used or new car. When I picked up my new car he made it very exciting!

Sales

Ian Woodier and Bradley Cooper were excellent, everything went smoothly and car delivered far more quickly than expected.

Sales

Bradley Cooper of Sytner BMW in Oldbury was a very good and competent salesmen... he was able to assist me with various options and always followed up with any questions that I had that he didn't have the answer to..

Sales

This is my second purchase from Sytner Oldbury. Shaun Davis was extremely helpful on both occasions.

Sales

Very good service, great deal and fantastic car

Sales

Despite having a scheduled appointment I was kept waiting for an hour

Sales

Could not fault

Sales

Only lost a star because of having to deal with a hat full of people.

Sales

The salesman (Marlon Taylor) was, perhaps, the most helpful person that I have met in that role in over 50 years of car buying. The follow up financial discussions with Simon Tonks continue to please.

Sales

No pressure at any time,friendly staff, very welcoming.

Sales

All went really smoothly

Sales

excellent

Sales

Polite friendly service throughout

Sales

During the purchase period, I was kept up to date and informed with the progress of my vehicle. Similarly on collection, there was a fantastic customer experience with the big reveal of the car.

Sales

The sales person who delt with us (Bradley Cooper)was very helpful and honest, he kept us informed right up till our delivery day the car was well presented in the show room.

Sales

I was offered a good selection of new vehicles which had been researched prior to my attendance minimising wasted time. The ambience of the sales room is excellent.

Sales

My contact Ian Woodier provided a great service

Sales

I attended a Sales promotion 'event', however the quotes provided on that day did not show any special considerations or discounts - which made me less happy than I should have been. Eventually when we completed the purchase these items were shown.

Sales

It was an extremely pleasant experience were everyone was extremely friendly. I was fully informed of every stage of my car purchasing process which gave me great confidence in the service provided.

Sales

Everything from start to when I finally picked up the car went smoothly, all of the options were clearly explained including the financing options.

Sales

Salesman looked after us throughout the who way, very impressed

Sales

All questions and concerns were addressed.

Sales

frequent, light touch contact. very customer focused.

Sales

No pressure, lots of sensible answers to any questions I had, Brad and Shelly took the time to listen to my queries and requests and were really open and helpful

Sales

Excellent customer service. Very friendly and knowledgeable staff. Marlon Taylor is a wonderful example of how all sales people should be.

Sales

Very satisfied with whole experience, delivery sooner than expected

Sales

I was made to feel like a valued customer